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Erica Hughes
Erica Hughes at Ken Ganley Kia Mentor

Erica Hughes

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.7
137 Reviews
4.7

137 Reviews

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137 Reviews of Erica Hughes

April 14, 2026

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Employee Rating

Took my car in to replace flat tire. They were able to change the oil too. Gave me a ride to work and picked me up when my car was done. Extremely polite staff. Even washed my car. H More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy

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Apr 16, 2026

Ken Ganley Kia Mentor responded

Hello Laura, thank you so much for your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and that our team provided exceptional service. We're always happy to help in any way we can, and we hope to see you again in the future. Thank you!

January 26, 2026

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I felt that I had to wait a bit to long to get checked in and I was the first one there More

by fostersabrina501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The cashier in service

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Jan 29, 2026

Ken Ganley Kia Mentor responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 10, 2026

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Employee Rating

Everyone there was very professional and friendly. I don't remember of the girl service advisor but she was great. More

by rclark1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 12, 2026

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

July 28, 2025

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Employee Rating

This place has the worst customer service and nobody knows how to return a phone call. I will be going to a different Kia from now on. They also overbook appointment times. More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Snowden

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Jul 29, 2025

Ken Ganley Kia Mentor responded

Hi Amber, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 23, 2025

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Employee Rating

The service department was terrific! They were helpful, answered questions well, and made sure that the work was well done. More

by lindashapero71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Kyle Eddy

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Jul 24, 2025

Ken Ganley Kia Mentor responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 20, 2025

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Friendly and efficient. Got my car back washed and ready to go. Easy excess to route 20. More

by Footballer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2025

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2025

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Employee Rating

They wouldn't honor the warranty that was given by them when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A More

by luvmy_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy

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Jun 28, 2025

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 26, 2025

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Employee Rating

The service staff are friendly and respectful. As well as the front office. Thank you. More

by maria.lariche528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris, Michael Lindner, Brian Snowden, Kyle Eddy

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Jun 27, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 18, 2025

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Employee Rating

Erica is the ABSOLUTE best! ! She is why I continue to comeback! I just love her More

by elhughes09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 07, 2025

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Employee Rating

My latest oil change was done fairly quickly. However, I showed up 40 minutes early as they opened. The staff person was very good. All my previous "appointments" were bad as 10+ cars were stacke More

by cpwilldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 11, 2025

Ken Ganley Kia Mentor responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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