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Erica Hughes
Erica Hughes at Ken Ganley Kia Mentor
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Erica Hughes | Page 2

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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5.0
88 Reviews
5.0

88 Reviews

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88 Reviews of Erica Hughes

February 21, 2024

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I brought my car in for a recall and the techs were great. It only took 30 minutes and I was out the door! More

by ngevaart
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsey Padula, Nate Ferris, Zach Piotrowski, Michael Ross, Michael Lindner, Brian Snowden, Rebecca Banks, Kyle Eddy

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Feb 25, 2024

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 07, 2024

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I went in for an oil change. I was taken care of immediately and kept in the loop. Very pleasant woman and very helpful. Thank you. More

by lori s
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Recommend Dealer
Yes
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Feb 09, 2024

Ken Ganley Kia Mentor responded

Hi Lori, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 06, 2024

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Took my K5 in for service and had a great experience. Rebecca & Erica took great care of us and had our car finished earlier than expected. They really make you feel important when you come in and they More

by bryancmoore
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rebecca Banks

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Feb 08, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 06, 2024

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Erica is gem good service made spending my money not so painful, take care of her More

by sawat2go
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Recommend Dealer
Yes
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Feb 08, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We hope to be of service to you again in the future. Best wishes, Ken Ganley Kia Mentor

February 02, 2024

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Every one there as very nice and helpful. And kept me informed about my car. More

by robin317
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Recommend Dealer
Yes
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Feb 04, 2024

Ken Ganley Kia Mentor responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Kia Mentor. Thank you and we look forward to seeing you on your next visit. Tony Dardis Customer Relations Manager 440-953-1000 ext 221

January 18, 2024

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Awesome, friendly place Erica treated me most kindness. Thank you Erica. God bless happy new year. More

by Judynathan15
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Recommend Dealer
Yes
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Jan 19, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

January 15, 2024

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Had to bring in for a Kia recall. Done quick and was kept informed throughout. More

by davidmead
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Recommend Dealer
Yes
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Jan 16, 2024

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

January 10, 2024

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This was the second time I took my kids to the Kia dealership in mentor. All the staff I encountered was helpful and friendly I loved that and it didn’t take to long only an hour. Excellent service.😊 More

by Snead, Marsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsey Padula, Nate Ferris, Zach Piotrowski, Michael Ross, Michael Lindner, Brian Snowden, Rebecca Banks, Kyle Eddy

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Jan 11, 2024

Ken Ganley Kia Mentor responded

Hi Marsha, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 05, 2024

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The folks in service are kind and patient! They take time to hear my questions without rushing me. More

by DEE
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Recommend Dealer
Yes
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Jan 07, 2024

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 29, 2023

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Employee Rating

Tim in service was great again ! All very good! I noticed you a lot of new cars on the lot! More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsey Padula, Nate Ferris, Zach Piotrowski, Michael Ross, Michael Lindner, Brian Snowden, Rebecca Banks, Kyle Eddy , Tim

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Dec 31, 2023

Ken Ganley Kia Mentor responded

Hi Doug, thank you so much for your positive comments about Ken Ganley Kia Mentor! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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