Erica Wells

Sales fine. Not happy with service dept. A week for a Mini dealer to get a Mini tire?! One apology that it took so long. But it shouldn’t! I got a tire elsewhere Not happy with service dept. A week for a Mini dealer to get a Mini tire?! One apology that it took so long. But it shouldn’t! I got a tire elsewhere for the Mini. Small shop had the tire in less than 24 hours. Then surprise me with a credit card fee with no heads up. I would’ve brought cash or a check. The person taking my cc was apologetic but no one else. Then I get in my car only to find the display black. It had to be reset. I commented that I shouldn’t have been given the car that way. No apology only an excuse “we didn’t know.” But of course whomever drove it up knew. I mentioned that. Got a shrug. At least this time roadside assistance was okay. In the fall out of town it was horrendous. More

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This was honestly the best car buying experience I’ve ever had. The staff are always nice and friendly willing to help and always bring my son some yummy snack snacks if he’s with me. I never feel like I ever had. The staff are always nice and friendly willing to help and always bring my son some yummy snack snacks if he’s with me. I never feel like I am trying to get played into having more issues with my car than our actually present. I trust this dealership and will definitely buy from them again if I decide to get another mini. More

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Very transparent through the whole process and verified repairs before proceeding. I appreciate the videos provided as well. repairs before proceeding. I appreciate the videos provided as well. More

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Erica was extremely helpful and her great attitude was appreciated. I'm always happy with the excellent customer service. appreciated. I'm always happy with the excellent customer service. More

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Very honest dealer that I have been visiting for twenty plus years. I wouldn’t trust my Mini with anyone else! plus years. I wouldn’t trust my Mini with anyone else! More

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We were there yesterday, the day of all the tornado & severe thunderstorm warnings. We appreciated that we could stay there until there was a break. Your service is always 5 ⭐️Thank you for always taking severe thunderstorm warnings. We appreciated that we could stay there until there was a break. Your service is always 5 ⭐️Thank you for always taking good care of Mini Pearl. More

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Great service for my 2013 MINI Cooper S. Everyone was very knowledgeable and helpful during my visit. Everyone was very knowledgeable and helpful during my visit. More

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Purchased my Mini countryman from them in 2019 and appreciate how easy it is to get in with service - and receive a loaner car while they’re working on my vehicle appreciate how easy it is to get in with service - and receive a loaner car while they’re working on my vehicle More

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Outstanding. I broke down and was towed in and they worked quickly to get me on the road again. I broke down and was towed in and they worked quickly to get me on the road again. More

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My entire experience from check-in to pick up was wonderful. I have a 20 year-old convertible and they did not just look for things to find wrong with my car. They had very few items to repair which wonderful. I have a 20 year-old convertible and they did not just look for things to find wrong with my car. They had very few items to repair which was a relief. More

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