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Erik Montano

Overview Reviews (85) Inventory (562)

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Erik Montano

Commercial Service Consultant

Courtesy Chevrolet

1233 E. Camelback Road
Phoenix, AZ 85014

4.6

85 Reviews

4.6

85 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (85) Inventory (562)

Dealership Experience

30 yrs, 2 mos

Languages Spoken

English

Spanish

85 Reviews of Erik Montano

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August 17, 2025

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Employee Rating

NOT A GOOD CUSTOMER SERVICE AT SERVICE DEPARTMENT. My name: Sergio Barrera My review is not about my purchase experience. My review is about the poor quality of customer service. I bought a suburb My name: Sergio Barrera My review is not about my purchase experience. My review is about the poor quality of customer service. I bought a suburban 2024, new. After couple months, my suburban start to get some issues in different ways. Gasoline pump fail. Some technical issues in sound system, and more. Las time when I’d bring my suburban to dealer to fix all the issues, was so hard to get a rental as warranty included. Then, I was not get a good customer service. My vehicle was not repair completly. I’ll be back to finish it. Spending time was so hard for me, because I have a business, can not leave my business often alone. Then, that vehicle have a lot of issues from factory. I’ll go for Lemon Claim. More

by Manuel De Alexander

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Noah Montez

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Aug 18, 2025 -

Courtesy Chevrolet responded

Thank you for your feedback, Sergio. I understand your concerns regarding the customer service and the issues you've been experiencing with your 2024 Suburban. I appreciate you bringing this to our attention. It’s important to us that our customers receive the best service possible, and it seems we did not meet your expectations during your recent visit. I encourage you to reach out to me directly so I can address your concerns more effectively. Thank you for choosing Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955, and I look forward to assisting you further. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com

Aug 18, 2025 -

Manuel De Alexander responded

Thank you for being answered. I am very uncomfortable, unhappy. Still having technical issues, even with customer service, today Monday 18th supposedly had a schedule to fix all the issues, then today called me from the dealer to let me know my appointment will be till 25th. but I am very worried because is a lot of technical issues, computer issues. I think is a kind if dangerous to drive it. DEALER SAID "WE DONT HAVE ANY AVAILABLE DATE TO CHECK YOUR VEHICLE, TILL 25TH", Oh my, I am driving a vehicle with some issues what did not fix it, last time when I did bring it to service in Courtesy nor still failing. SO FRUSTRATED SITUATION.

December 11, 2024

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Employee Rating

To Whom It May Concern: I am "VERY PLEASED WITH 'LESLIE. ADVISOR." 'VERY PROFESSIONAL AND COMPETENT ADVISOR.' "LESLIE, THANK YOU!" Al Lopez PS: "SHE IS A KEEPER!" 'LESLIE. ADVISOR." 'VERY PROFESSIONAL AND COMPETENT ADVISOR.' "LESLIE, THANK YOU!" Al Lopez PS: "SHE IS A KEEPER!" More

by amarquezlop

Recommend Dealer

Yes

Other Employees Tagged: Seainn Hendricsen, Noah Montez, Bob Swafford, Jordan Musick , Leslie

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Dec 12, 2024 -

Courtesy Chevrolet responded

Thank you, Al, for your wonderful review! We’re thrilled to hear that you had such a positive experience with Leslie at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. She's indeed an exceptional advisor, and your kind words affirm her dedication to providing excellent service. We appreciate your support and look forward to seeing you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

September 29, 2024

Dealership Rating

Employee Rating

Erik always gives me terrific advice and service. I trust Erik and Courtesy to provide me with honest and reliable service. I trust Erik and Courtesy to provide me with honest and reliable service. More

by frankdianec

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 01, 2024 -

Courtesy Chevrolet responded

Thank you for your kind words! We’re thrilled to hear about your positive experience with Erik at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. Our team is dedicated to providing honest and reliable service, and it’s great to know we’ve earned your trust. We look forward to seeing you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

August 17, 2024

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Employee Rating

Thanks for my truck, and always reminded me of my services and doing a great job services and doing a great job More

by mikelong6173

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Seainn Hendricsen, Noah Montez, Bob Swafford , Montana Henson, Brian Melendez, Dallas Reynolds

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Aug 19, 2024 -

Courtesy Chevrolet responded

Thank you for your kind words, Mike! We’re thrilled to hear that you’re enjoying your truck and that our team at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955, was able to assist you with your services. We appreciate your support and look forward to serving you again in the future! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

May 25, 2024

Dealership Rating

Employee Rating

Courtesy Chevrolet is great dealership . Happy with my recent Service Wxperience. Great customer service. Thank tiu Happy with my recent Service Wxperience. Great customer service. Thank tiu More

by halmiles61

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Seainn Hendricsen, Noah Montez , Montana Henson, Brian Melendez, Dallas Reynolds

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May 28, 2024 -

Courtesy Chevrolet responded

Thank you for your kind words! We are delighted to hear that you had a great experience with Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. Our team prides itself on providing top-notch customer service, and we are glad it reflected in your recent visit. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back in the future or hearing about your positive experience. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

April 26, 2024

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Employee Rating

I am always pleased with all the work that has been performed by Courtesy Chevrolet. Eric is the only reason my Avalanche returns for any repairs. performed by Courtesy Chevrolet. Eric is the only reason my Avalanche returns for any repairs. More

by pablolealjr

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 29, 2024 -

Courtesy Chevrolet responded

Pablo, it’s great to know that Eric provided an exceptional service experience for you here at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

April 26, 2024

Dealership Rating

Employee Rating

Because of my consistently positive experiences with Eric in the service department at Courtesy Chevrolet, I recently decided to purchase a Truck from them. Eric's excellent work on my trucks over the years in the service department at Courtesy Chevrolet, I recently decided to purchase a Truck from them. Eric's excellent work on my trucks over the years built such a strong trust that I knew he would guide me through the car-buying process smoothly. Eric's the reason I'll keep bringing my vehicles back to Courtesy Chevrolet for service More

by Vic

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 29, 2024 -

Courtesy Chevrolet responded

We appreciate you for letting others know about your experience working with Eric here at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955! If you ever need anything in the future, please don't hesitate to let us know. Take care and have a great day, Vic! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

December 28, 2023

Dealership Rating

Employee Rating

Eric and the entire team are proactive and provide professional service. You can’t go wrong with Courtesy Chevrolet! professional service. You can’t go wrong with Courtesy Chevrolet! More

by Old Timer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 29, 2023 -

Courtesy Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone at Courtesy Chevrolet. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

April 26, 2022

Dealership Rating

Employee Rating

Great experience with Courtesy’s commercial team. Excellent results truly appreciate their time and the technicians. It’s a great group to work with! Family owned and operated always makes a differen Excellent results truly appreciate their time and the technicians. It’s a great group to work with! Family owned and operated always makes a difference :-) More

by Jwalker

Customer Service

Quality Of Work

Recommend Dealer

Yes

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Apr 27, 2022 -

Courtesy Chevrolet responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Courtesy Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

July 31, 2021

Dealership Rating

Employee Rating

Excellent friendly service. Staff is friendly and very helpful I think they are the best. I always take my Tahoe and my Duramax to them! helpful I think they are the best. I always take my Tahoe and my Duramax to them! More

by Doc

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Abel

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Aug 02, 2021 -

Courtesy Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

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