"A New Happy Customer"
- H. Brown
Very Accurate with vehicle presale services and paperwork!! I felt comfortable through the buying experience.. Even responded with late night questions.. Will recommend Eric and Steve...I look forward to buying from them again.
"Very satisfied "
Our experience at this dealership was more than satisfactory. The gentlemen who aided us were extremely professional, pleasant, and helpful. Throughout the whole process of purchasing our vehicle, we very much felt that they were doing all they could to help us and make the process as smooth and easy as possible. We are very happy and satisfied with this location and the employees.
"Great customer service "
We decided to stop into the Used Car Facotry to look at a few SUVs they had in the lot. Erik Schuerholz was very helpful while we looked at the vehicles. Unfortunately, the two SUVs we looked at weren't what we where looking for. After chatting with Erik he offered to look at another location to see if they had something we would be more interested in. Erik found a perfect match and had it brought out to his location for us to look at. Altough they had the SUV shipped out there was no pressure from sales to make the deal which I really liked . My family is very satisfied with our purchase from the used car factory
"Great Experience "
Overall great experience at the Used Car Factory! This is honestly the first online review I have left in my entire life. I was shopping around for a lightly used Ram 1500 for about two months before stumbling upon the Used Car Factory. Unfortunately, they sold the Ram I saw on their website before I had a chance to contact them. Jim then personally called me and asked what I was looking for (price, make, mileage, etc.) and he was able to set me up with the perfect truck. He emailed me pictures of a truck that they had just bought at auction and wasn't even in yet. I corresponded with Jim and Erik and set up a time to come in once the truck arrived. The drive for me was about 1 1/2 hours but they were extremely accommodating and provided a truly hassle free experience. While looking over the car we found a small chip in the paint which had begun to show a little rust. This was no problem however as they have a great company who comes in and makes minor cosmetic repairs.
After agreeing on the price and concluding the sale their service did not stop! Due to my long commute to the dealership we arranged for delivery at the halfway point once the cosmetic repairs were done. The delivery was prompt and went smoothly. Overall I couldn't be happier with my experience! I was a tad hesitant due to the distance and the fact that they are not a typical large dealer. But I will take their service and family type environment any day over what you get at a large dealership! Thanks again guys!
"A pleasure to do business with the people from the Used Car "
160 miles round trip from Kent Island, was worth every mile of it, Very professional salesman, easy going no pressure, got i nice truck for a very fair price
I would strongly recommend anybody to visit and buy from The Used Car Factory
Oronzo Reno Panico
"BETTER THAN FAIR"
Both Eric and Steve were friendly, professional and accommodating. We bought an excellent car at a price significantly lower than from a dealer further North, and without undue hassle. The dealership has a small town atmosphere which is far better than found in Waldorf or points north.
Erik was easy to work with. He answered all of my questions and no high pressure sales tactics! Would recommend this dealership to my friends.
I went to the Used Car Factory to tests drive a car, I was late to my appointment, and the last person there. Erik was very courteous and understanding. Steve and Erik both stayed late to make sure that I drove away with my vehicle that night!
I was totally satisfied with the experience at the Used Car Factory and Erik Schueholz as the salesman. Gave me the time to ask questions and check whatever I wanted and never felt pressured to complete a sale. Great Experience!
"Helpful low pressure dealer"
The staff was very helpful. My wife an I went in with 2 young children along. They made us quite comfortable and even helped entertain the children while we worked on financing and paperwork. After test driving the car and getting their best offer, they allowed us to go to another dealer to test drive another car we were looking at with NO pressure whatsoever and an understanding that their offer stands if we came back. We called them from Lexington Park to tell them that we had decided to buy the car from them and they had the paperwork ready to go when we pulled in. 10 minutes later we drove off in our new car. The car did have mechanical problems that we noticed in the next 2 days, but they worked with us to get the problems fixed under their 30 day warranty. This was the best car buying experience of my life.