Erik Swanson | Page 2

Agnes is my Sales professional that I have worked with for several years. Having purchased several BMW's and other high end vehicles over the years Agnes is, in fact, the finest sales professional I hav for several years. Having purchased several BMW's and other high end vehicles over the years Agnes is, in fact, the finest sales professional I have ever encountered. Very easy to work with; very easy to convey my thoughts; and very professional. She is the very best I have seen in the automobile industry; at what she does. Make sure you dont lose her to another competitor.. Frank J Feraco More

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5 stars to Rich down in BMW service! Went above and beyond to have my X4 serviced and all cleaned up in a timely fashion! beyond to have my X4 serviced and all cleaned up in a timely fashion! More

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Extremely pleasant experience! Kash was very professional, thorough and caring, going above and beyond. Andy was very helpful in guiding our decision. Thank you to the entire team! Kash was very professional, thorough and caring, going above and beyond. Andy was very helpful in guiding our decision. Thank you to the entire team! More

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Current BMW car owner. Always very professional and helpful. There facilities are very clean and staff is very professional and friendly. I took my BMW for service and Erik Always very professional and helpful. There facilities are very clean and staff is very professional and friendly. I took my BMW for service and Erik greeted me with smile and explain to me what needs to be done on my Car. He said it will take close to 2 hours and my car was ready on time. More

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"Two and Done" No "One and Done" for me at BMW of Barrington. My wife and I purchased a BMW X5 in January her and I was so impressed with the new X5 comfort and des No "One and Done" for me at BMW of Barrington. My wife and I purchased a BMW X5 in January her and I was so impressed with the new X5 comfort and design that I came back and purchased a 2020 X5 for myself. Al Stoll, the Client Advisor and Tom Munyer, the BMW Product Specialist were terrific. No pressure, and very accommodating to our needs. Al is a pleasure to work with and Tom knows everything there is to know about the X5. The modern BMW today is a high performance computer on wheels and Al and Tom explain exactly how to incorporate all of that technology into your driving experience. The BMW X5 is simply an incredible product, but its sophisticated technology and stylist looks were totally eclipsed by the deal that Mike Gargano, the BMW Sales Manager put together to win my business. Make no doubt about it, Mike runs the "Deal Desk" and his mission is to make the customer happy. I can't say enough about the entire BMW of Barrington sales team. Love the cars and love the people at the dealership. No game, no pressure, great trade-in price and the the total experience was a pleasure. I have purchased about 10 cars from Motor Werks over the years and that is not by accident. Motor Werks continues to represent the highest standard of excellence. Chris Lima, the General Manager made it a point to introduce himself and see to it that I was being well cared for during my visits to the dealership. Finally, my decision to buy the BMW X5 is strongly influenced by my previous experience with the BMW Service Department. It has always been exceptional in the past and I attribute that to Erik Swanson, the BMW Service Advisor. He is a BIG part of why I continue to purchase my cars from BMW of Barrington and I can't say enough about how well he treats my wife and I when we need maintenance on our cars. If you are considering a new car, save yourself some time and money and go ask for Mike Gargano at BMW of Barrington. It will be a "One and Done" car shopping experience. More

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Service Persistence I had an annoying squeak/chirp coming from under the frame of my 2017 X5 when I would come across a bumpy stretch of road, I want to thank the Motor I had an annoying squeak/chirp coming from under the frame of my 2017 X5 when I would come across a bumpy stretch of road, I want to thank the Motor Werks techs and especially Erik Swanson for finding and correcting this. It took two tries but they did not give up, they knew it was a big deal to me. Erik is just a good guy, very likable and he cares a lot about keeping his customers informed of progress. This was not an easy fix but they got it...... Thank you Erik and Motor Werks, I am very happy. More

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Service I ve got thousand of other problems after coming to their annual diagnose. A little bit weird to me when i didn’t have any problem beforehand getting I ve got thousand of other problems after coming to their annual diagnose. A little bit weird to me when i didn’t have any problem beforehand getting there More

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Long time client...For a reason I have been leasing BMW cars for over 20 years, and always at Motorwerks. Every three years, I don't know how the experience can get better, but it d I have been leasing BMW cars for over 20 years, and always at Motorwerks. Every three years, I don't know how the experience can get better, but it does. This time I purchased this M240, It is amazing! Harry Gianos, was my primary salesman he was outstanding. Walking into the showroom, I felt like family. Greeted as I entered, They quickly located the person I needed, Harry, Peter Salek, Aldijana in Financing or the great BMW Genius staff. Chris Lima and other staff I have worked with in the past took time the talk with me during my time at Motorwerks, Even my go to guy in Service, Erik Swanson. More

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Great Mike, Harry and Ryan did a great job working with me to add another 3 Series convertible to my collection. Erik was able to explain how Motorwerks co Mike, Harry and Ryan did a great job working with me to add another 3 Series convertible to my collection. Erik was able to explain how Motorwerks could add the last accessory I wanted to the car. More

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New Car Purchase Robert made the experience very pleasant from the time I order my 2019 X3 through the delivery . Keeping me well informed He made the process ve Robert made the experience very pleasant from the time I order my 2019 X3 through the delivery . Keeping me well informed He made the process very easy This is my second New car from Motor Werks and I most definitely will shop here again when it is time to buy another new car More

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