Esmeralda Garcia | Page 6

Joe Crawford and the whole team at Five Star Ford Dallas were a joy to work with and made the purchase of our 2021 Explorer super easy and quick. I’ve bought many cars over the years and this one was the qu were a joy to work with and made the purchase of our 2021 Explorer super easy and quick. I’ve bought many cars over the years and this one was the quickest and easiest yet! Joe was a great salesman who was very knowledgeable about our vehicle and wasn’t pushy but was always available by phone call or text when I had a question to ask about the car. I highly recommend Joe and Five Star Ford Dallas! More

Helpful 0

Report | Print

The team at Five Star Ford of Dallas took great care of me. Joe Crawford is my salesman & he went above & beyond what was expected. This is the 2nd vehicle that I have purchased from him in the past 5 mont me. Joe Crawford is my salesman & he went above & beyond what was expected. This is the 2nd vehicle that I have purchased from him in the past 5 months and I am extremely pleased with both vehicles. I will definitely be using him in the future. More

Helpful 0

Report | Print

Another Great Experience with Johnny Birdwell and the rest at Five Star Ford of Dallas. I spoke with Mr. Birdwell on the phone. I asked for him to show me a couple of Ford Explorer Platinum's and a fully rest at Five Star Ford of Dallas. I spoke with Mr. Birdwell on the phone. I asked for him to show me a couple of Ford Explorer Platinum's and a fully Loaded White Ford Explorer ST with Street package. We arranged an appointment where I found all three cars ready for me to view and test drive. Mr. Birdwell ran the numbers for both lease and purchase and made sure to explain the advantages of each for me. A few hours later, I was leaving in my wife dream car. I would like to Thank everyone at Five Star Ford Dallas for making my purchase a fun, safe and worry-free experience. More

Helpful 0

Report | Print

Worst EXPERIENCE EVER! Purchased a used vehicle last year in May and purchased the 3rd party warranty(Triton). Finance dept. put the information regarding the vehicle incorrect so when I attempted to have a in May and purchased the 3rd party warranty(Triton). Finance dept. put the information regarding the vehicle incorrect so when I attempted to have a repair done, the warranty (Triton) said the warranty had expired with less than 6k miles driven and the claim was denied. I Informed Five Star of the issue (over 7 months ago) and the issue has still not been corrected! I have called and left messages with several finance managers who do NOT return phone calls, so i had to drive back to Ford and they said the issue would be resolved but it has not. Yesterday i drove to the dealership and spoke with someone from finance who said the information would be updated then resubmitted and i could expect a call this morning regarding the issue..... Waited till 10am to follow up and made my first call with a voicemail then waited a few hours without a return call, so i made a 2nd call and left a voicemail and still no return call! At this point i am beyond MAD because i had to drive back to the dealership for a 5th or 6th time to speak with the finance manager so the claim can be processed by the warranty company and repairs completed to the vehicle that is sitting at the BMW dealership. Well she gives the information to the receptionist who tells me at this point there is nothing they can do because its at the desk of the accountants... Because no one will do their jobs, I'm left having to write posts (which i hate doing) on their website and google is up next! More

Helpful 0

Report | Print

John listened to my request and then had the perfect SUV ready for me. Followed up with perfect customer service! Would recommend John to everyone! ready for me. Followed up with perfect customer service! Would recommend John to everyone! More

Helpful 0

Report | Print

Love my Shelby Super Snake Joe Crawford was very helpful with my purchase. He did everything I asked and answered all my questions in a timely fashion. All my paperwork was done Joe Crawford was very helpful with my purchase. He did everything I asked and answered all my questions in a timely fashion. All my paperwork was done before I got there so went quickly. I just wish their dealership closer to me sold Shelby Super Snakes but was worth the drive. More

Helpful 0

Report | Print

Our experience was absolutely phenomenal. We started everything on line, got to the dealership Right before closing, car was already out front ready for us to see. Papers were ready by the next morning everything on line, got to the dealership Right before closing, car was already out front ready for us to see. Papers were ready by the next morning and we were on the road quickly! We are so thankful for Anna and the financing team! More

Helpful 0

Report | Print

I still can't believe that Five Star qualified me with Ford Motor Credit for 0% financing and no money down. I have recent late payments on other vehicles, and I even have accounts in collections for good Ford Motor Credit for 0% financing and no money down. I have recent late payments on other vehicles, and I even have accounts in collections for goodness sake! There's no telling how low my credit score has gotten. The 5 Star Credit Department and Credit Manager went above and beyond for me! More

Helpful 0

Report | Print

Great service from Joey o’conner and Rene Galvan. Best service I have ever had! I will for sure be coming back to get service service I have ever had! I will for sure be coming back to get service More

Helpful 0

Report | Print

Individualized attention Becky took care of making sure this first time buyer had a good experience. We started the process communicating via email. Almost immediate responses Becky took care of making sure this first time buyer had a good experience. We started the process communicating via email. Almost immediate responses made it feel like we were the most important customer she had. All the paperwork was prepared when we arrived, the process was easy and she made us feel right at home. More

Helpful 0

Report | Print