Esperanza Michel

Esperanza or “Espe” as they call her at Lithia Nissan Fresno, was unprofessional, not knowledgeable at all & explained things horribly. Aside from that she pushed items as “included with the price” when Fresno, was unprofessional, not knowledgeable at all & explained things horribly. Aside from that she pushed items as “included with the price” when really they were additional charges. & let me not get to her email responses… the grammar & the way she words things proves she doesn’t know what she’s talking about. Do not recommend this salesperson nor this dealership AT ALL! Horrible service, horrible management, no one ever knows what’s going on, finance people will add services & “accessory” fees to your contract without your consent & rush you to sign. More

Helpful 0

Report | Print

This Dealer stated that Cars. com “devalues” their car prices. The car salesman wouldn’t give a number and asked what cars.com’s number was. After the test drive, the supervisor of com “devalues” their car prices. The car salesman wouldn’t give a number and asked what cars.com’s number was. After the test drive, the supervisor of the salesman stated the price is $10.000 over what was stated on cars.com. I am curious about where the initial price of $25,900 came from, considering blue book was listed between $20,000-23,000. As I was waking away due to the numbers not matching up, three Lithia Nissan members followed me out and tried to talk me I to buying the car by challenging my manhood, not respecting the family unit on such a large financial decision. For those reasons, I would not recommend shopping at Lithia Nissan specifically. A manger emailed about why I’d didn’t purchase the car and I glad that them this information. Since, no reply from that manager or another, but a steady stream of emails trying to get me to come back and buy the truck I test drove. Maybe the problem is with Lithia’s management as a whole. More

Helpful 1

Report | Print

Dealership is unorganized and everyone you talk to will give you a different answer. Every time you go in you will be given a different value for your trade in. Stay away! give you a different answer. Every time you go in you will be given a different value for your trade in. Stay away! More

Helpful 0

Report | Print

Sales person kept her word. She was friendly and informative. I wasn't hurried on making a purchase. Espi showed me a few different models. She explained to me some of the details about the car I di informative. I wasn't hurried on making a purchase. Espi showed me a few different models. She explained to me some of the details about the car I did get. She told me if I have any questions or need anything for my car. To give her a call. Eli did a good job as well. Thanks to both of them. More

Helpful 0

Report | Print

Sales person was friendly and informative, she wasn’t pushy on purchasing. Espi explained the details about the car I was interested in and helped select the right size car for me. pushy on purchasing. Espi explained the details about the car I was interested in and helped select the right size car for me. More

Helpful 0

Report | Print

Don’t visit expecting to use the KBB Instant Cash offer from this dealer. They don’t actually participate properly, which I verified when I called KBB. It was escalated to Consumer Affairs at KBB. Don’t wa from this dealer. They don’t actually participate properly, which I verified when I called KBB. It was escalated to Consumer Affairs at KBB. Don’t waste your time trying. More

Helpful 0

Report | Print

Service was excellent very helpful and friendly came to deliver my car from the comfort of my house happy with my new car would recommend deliver my car from the comfort of my house happy with my new car would recommend More

Helpful 0

Report | Print

Would like to thank all involved in our process to buy our Nissan Rogue, we appreciate all your help and patience, would like to thank Espy, she was great. our Nissan Rogue, we appreciate all your help and patience, would like to thank Espy, she was great. More

by DELCINED Verified Customer Verified Customer

Helpful 0

Report | Print

Excellant service! Always a pleasure to come in for service on my car. Everyone very friendly and greet you with a smile and with pleasure. They provide transportation t Always a pleasure to come in for service on my car. Everyone very friendly and greet you with a smile and with pleasure. They provide transportation to and from home or work if you can't wait in there cool and comfy waiting areas which by the way offer free donuts, and have a coffee bar station all free for their guest. As for the sales department, I drove several cars while having my vehicle serviced and staff there were pretty nice and ready to find a perfect vehicle match for your needs. More

by RUBY Verified Customer Verified Customer

Helpful 0

Report | Print

Didn't fix the problem waste of my timeI Waste of my time it didn't even look like anything was done to my bumper dissatisfied. When I purchased the car the bumper was suppose to be fixed I n Waste of my time it didn't even look like anything was done to my bumper dissatisfied. When I purchased the car the bumper was suppose to be fixed I need to return the. Car appy More

by DDBREIT Verified Customer Verified Customer

Helpful 0

Report | Print