Faiqa Rauf

I HAVE HAD NOTHING BUT PROBLEMS WITH THEIR SALES AND FINANCE DEPARTMENT!!! SARA IN FINANCE TALKED ME INTO A MAINTANANCE CONTRACT FOR OIL CHANGES BECAUSE I EXPLAINED THAT I COULD NOT LEASE THE VEHICLE I FINANCE DEPARTMENT!!! SARA IN FINANCE TALKED ME INTO A MAINTANANCE CONTRACT FOR OIL CHANGES BECAUSE I EXPLAINED THAT I COULD NOT LEASE THE VEHICLE I WAS GETTING DUE TO THE AMOUNT OF MILES I DRIVE, SO I BOUGHT THE CONTRACT ONLY TO GO FOR MY FIRST OIL CHANGE AND BE TOLD THAT I AM ONLY ALLOWED 2 OIL CHANGES PER YEAR OR A TOTAL OF 12 OIL CHANGES IN THE 6 YEAR PERIOD, WHY THE HECK WOULD I AGREE TO THAT WHEN I PUT ABOUT 2,000-2500 MILES PER MONTH ON MY CAR!!!! WHEN I TRIED TO CANCEL THE CONTRACT AND GET MY $1615.46 BACK SHE STOPPED RESPONDING, WOULDN'T TAKE MY CALLS AND THEN TRIED TO PRORATE SOMETHING I NEVER USED! WHO IN THEIR RIGHT MIND WOULD PAY $134.63 FOR A FRIGGIN OIL CHANGE???? I ALSO TRIED TO HAVE THE SALES GUY ERIC HELP ME, HE MADE PROMISES THAT NEVER HAPPENED, SO IN TURN I HAVE TO DISPUTE IT ALL WITH MY CREDIT CARD COMPANY BECAUSE THESE PEOPLE DON'T OWN UP TO THEIR ERRORS. I WOULD NEVER SIGN AN AGREEMENT CAPPING OIL CHANGES AT 12 FOR A 6 YEAR PERIOD WITH THE AMOUNT OF MILES I DRIVE!!!!! I WILL GIVE KUDOS TO THEIR SERVICE DEPARTMENT AS THEY ARE WONDERFUL TO DEAL WITH AND FULLY EXPLAIN THINGS, THEY DON'T LEAVE IMPORT PARTS OUT JUST TO MAKE A SALE! More

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Tried to sell unnesscessay... things to final sale... gave a bottom... line price to sing and seal the deal without... sales tax and MV fees... when asked played dumb... then came back saying price does gave a bottom... line price to sing and seal the deal without... sales tax and MV fees... when asked played dumb... then came back saying price does not include sales tax and MV... price was 4000 over internet price... not happy More

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Purchased a vehicle here and have had major problems ever since with no response or help from this dealer. It’s been a terrible experience there. since with no response or help from this dealer. It’s been a terrible experience there. More

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