Felipe Francisco
Felipe Francisco at Kendall Dodge Chrysler Jeep Ram
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Felipe Francisco | Page 32

Assistant Service Manager

Kendall Dodge Chrysler Jeep Ram

13355 SW 137th Ave.
Miami, FL 33186

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4.2
327 Reviews
4.2

327 Reviews

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327 Reviews of Felipe Francisco

February 21, 2022

Dealership Rating
Employee Rating

The dealership was honest and upfront. Gave me a loaner vehicle to continue my work while i waited for the repair to be finished. Other than the high price for brake servicing, the experie More

by luisquesada23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 21, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 21, 2022

Dealership Rating
Employee Rating

Took forever, not answer calls, never send the quote detailed… they have 2 weeks with the Van from Flying Academy.. and we pickup because they didn’t provide the service.. Felipe Javier Santiago = bad More

by mayerling16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 21, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our team. Unfortunately, we were not able to locate your information in our system by entering your DealerRater user name (mayerling16). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@kendalldcjr.com or responding directly to this review. Hope to hear back from you soon.

February 18, 2022

Dealership Rating
Employee Rating

I have taken my car there 6 times for the same problem. Paying my car and the car in the dealer x 1 week, then x 3 week, then back again after 3 days of using it. Some people are rude and not caring about More

by NEITA7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: George Ruiz, Lazaro Varas

Feb 18, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering your DealerRater user name (NEITA7). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@kendalldcjr.com or responding directly to this review. Hope to hear back from you soon.

February 11, 2022

Dealership Rating
Employee Rating

Outstanding service, and great customer service I feel at home when I’m there to get my car serviced. They meet all my expectations they’re like family. More

by Paul Alonso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

February 05, 2022

Dealership Rating
Employee Rating

Communication was terrible. Felipe would not return my calls. I had to get general manager Collazo involved & even to get him I had to use your chat More

by DSANOEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Hector Collado

Feb 05, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (DSANOEL). To help our leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@kendalldcjr.com or responding directly to this review. Hope to hear back from you soon.

January 31, 2022

Dealership Rating
Employee Rating

They are a great and efficient service. Always there for do the best job possible More

by ADRIANAMORACR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paula Bean

Feb 01, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 27, 2022

Dealership Rating
Employee Rating

Excelente servicio muy bien atendida por Felipe me siento en confianza con el y lo recomendaria More

by Madeline Jimenez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

January 20, 2022

Dealership Rating
Employee Rating

Great service, terrific people. Made me a very happy customer and satisfied individual who will continue to come back. More

by eguilbeaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

January 19, 2022

Dealership Rating
Employee Rating

Service rep Felipe was great . However , my car is less than 3 years old and I have spent more than 3 +months in a rental and problems are still ongoing and more continue to arise . Not a happy Dodge custo More

by ROSECASTILLO84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 19, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your feedback, Rose. We have forwarded your information and contribution to our service leaders who will be contacting you directly to ensure you are satisfied. Be well.

January 12, 2022

Dealership Rating
Employee Rating

Asst Service Mgr Hugo Monterroso and Srrvice writer Feix go out of their say to help you. They provide you with updates and give you a way to reach them directly. Service is awesome! More

by MPRAT01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hugo Monterroso, Paula Bean

Jan 12, 2022

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

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