Felix Noguera | Page 2

Carlos Blanco was very attentive and helpful. Excellent customer service. My truck was ready when promised. Excellent customer service. My truck was ready when promised. More

by Jorge Castillo Verified Customer Verified Customer

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The dealer is very people friendly, polite, kind ,cordial,.clean,quick service and great loaners ,cordial,.clean,quick service and great loaners More

by cfj9969 Verified Customer Verified Customer

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48 hour minimum hold time for diagnostic is unheard of, anywhere outside this dealership. . Furthermore, 6 weeks plus for a part along with “repairs” that aren’t repaired, TPS not repaired. Tires not rota anywhere outside this dealership. . Furthermore, 6 weeks plus for a part along with “repairs” that aren’t repaired, TPS not repaired. Tires not rotated as asked, add a rental you gave me makes NO financial sense. Mind you the lack of communication form both your service advisor and service manager is just absolutely asinine. Just in overall a horrid experience and I will NEVER go back here again. Had to call FCA corporate to resolve my issues, which they did. More

by Wick7144 Verified Customer Verified Customer

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Very nice and efficient in their jobs answered all my questions and were helpful to me questions and were helpful to me More

by Sochii94 Verified Customer Verified Customer

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I would love too acknowledge all staff at how amazing and polite everyone is! Every time I come too this dealer I leave with a smile from cheek to cheek! I would love too highlight key individuals that reall polite everyone is! Every time I come too this dealer I leave with a smile from cheek to cheek! I would love too highlight key individuals that really deserve the best forthcoming, Paula is extremely knowledgeable & helpful regarding everything and anything pertaining my vehicle & other vehicles of interest. She is tentative, kind, & very patient. She is one of kind & I am grateful too come across her path. We need more people like her!! Another key individual is Hugo M, an absolute sweetheart & always eager to help any & all ways possible! He has Very expansive knowledge of vehicles & all round dealership needs. Last but not least, Smiley!! He is efficient and has the fundamentals down to a T. Approachable, funny & always makes me feel welcomed! Thank you all for your help & I look forward too seeing you all soon! - Nathalie Hernandez (: More

by Nathalie Hernandez Verified Customer Verified Customer

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The worst experience ever. It took me over a month to schedule an appointment just to drop off the vehicle. I decided to call a week later after vehicle was dropped off becaus It took me over a month to schedule an appointment just to drop off the vehicle. I decided to call a week later after vehicle was dropped off because I had not heard anything from the dealer or service person to find out my vehicle wasn’t even looked at (mind you, this is my working vehicle). Not only they took almost 2 months to have ready but they probably have the worst customer service skills I’ve ever seeing. I got tired of calling day after day asking just to speak with some one and decided to drive 45 minutes to their location. The Director of the service department tells me not to worry that he will help me with this, to find out he will later do the same and not answer phone calls or return them. I’m a very patient person and I found it extremely unprofessional how this whole thing was handle, long story short DO NOT take your car this dealer to get fix unless you want to deal with the hassle. More

by RICARDO10 Verified Customer Verified Customer

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All personal was very helpful, they answered all my questions and they help me on everything I needed 100%, my sales rep was very professional and he help me with some extras I requested for the new Ve questions and they help me on everything I needed 100%, my sales rep was very professional and he help me with some extras I requested for the new Vehicle, I’m very satisfied and happy with my purchase. More

by HTELLEZ29 Verified Customer Verified Customer

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I was told to bring my truck early Thursday morning and was promised to have it by the afternoon. They had it ready by 1100am. I was stunned. Hugo made me a promise and stuck with the promise. Mercedes was promised to have it by the afternoon. They had it ready by 1100am. I was stunned. Hugo made me a promise and stuck with the promise. Mercedes Lincoln Lexus and chevrolet never served me so well. Thank you Dodge More

by KVG Verified Customer Verified Customer

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Parts from suppliers are hard to get. Min while the Service dept goes out of there way to compensate for the lack of it. Min while the Service dept goes out of there way to compensate for the lack of it. More

by cardts56@bellsouth.net Verified Customer Verified Customer

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It was an outstanding customer service experience from sales to management to financing. Thank you so much Carlos you are a rockstars sales to management to financing. Thank you so much Carlos you are a rockstars More

by HANSENARMAS Verified Customer Verified Customer

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