Floyd McGriff | Page 5

Dishonest We received an email quote on a used car. When we attempted to purchase it, they added $2000 to the price. When I asked Mr. Adams to correct the prob We received an email quote on a used car. When we attempted to purchase it, they added $2000 to the price. When I asked Mr. Adams to correct the problem and honor the quote, he hung up on me. Mr. McGriff would not answer or return my calls. These people are very dishonest and you should not go here. More

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Fantastic This is the best customer car care service that I've had in a long time. Thanks to Mr. Lionel Valdez. His customer service was far beyond exceptional This is the best customer car care service that I've had in a long time. Thanks to Mr. Lionel Valdez. His customer service was far beyond exceptional and I would recommend Clay Cooley Nissan Service Department to anyone... Again thanks Mr. Lionel Valdez. Just keep a watch out because I will be referring all of my friends and family who already own Nissans to Service care at Clay Cooley Nissan in Dallas. More

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New car/trade in Went in Sept 2014 to do a trade in, the sales rep Debbo was the one to start the process. He was very rude, unproffessional and cocky. I was ready to Went in Sept 2014 to do a trade in, the sales rep Debbo was the one to start the process. He was very rude, unproffessional and cocky. I was ready to call it quit since we could not negotiate a deal but they would nit give me my car keys. A financial rep talked to us and said we could trade the new truck in 6 months and get one with more upgrades if we closed the deal, still then I was ready to go. Finally got my car keys and got in the car. Another financial manager Jaime went outside asked what I wanted told him and he said ok and that he would buy dinner. I agreed and said we could still trade the basic new truck for another one with more upgrades. Drove off with new truck, couple of months later recv'd email stating I was able to trade in truck with same car payment more features and 0 down. I was hesitant to go back because of our bad experiance but needed a truck with more features. Showed email and told them what I was told and they said that it was not true that i could not get that deal that the email didnt show anything and they tried to get me with a higher paymt. I talked to the financial manager and he said the samething that the email was not true. we argued about the whole deal and told him they do false advertising. He said he could have given me the deal but since i was arguing with him he would not negotiate. I told him i didnt want to do anything with his dealership and walked off. Never again Clay Cooley!! They said they cleaned house firing many reps but they need all new employees, manager and general manager and even maybe a new advertising department. This space is too short to actually state my whole bad experiance with this mediocre dealership. I have bought too many cars in my life and never this bad experiance. Do yourself a favor and do not go to Clay Cooley Nissan, you will regret it because I am definently regreting it myself. More

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Excellent Customer Service I took my car to Nissan and I received a friendly greeting. Mr. Lionel Valdez told me he would take care of the problem and in a timely manner he con I took my car to Nissan and I received a friendly greeting. Mr. Lionel Valdez told me he would take care of the problem and in a timely manner he contacted me and explained to me what was going on with my vehicle. He helped me figure out what was most important to be done first since I couldn't have all of it done at one time. He explain the importance of having the items done first. I will come back and request for him because he was very helpful and caring and you don't find that with most dealerships especially when dealing with a female. I highly recommend him and I will recommend him to my family and friends. More

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TERRIBLE TERRIBLE SERVICE OVERALL I was lied to the whole time. Contracted on the wrong car but didnt find out until 3 weeks later after the deal was cashed and funded lol.....I will n I was lied to the whole time. Contracted on the wrong car but didnt find out until 3 weeks later after the deal was cashed and funded lol.....I will never do buisness with Clay or any of his xxxxty workers/employees ever again and that I can promise. Never been so disappointed in my life. Even if they gave me a car<< they can shove it up they're xxx. Some guy names "Ike" (Floor Manager) or whatever you want to call his xxxxxxx was rude and very unprofessional. I have no idea how he even has a job. I guess they hire just about anybody. I recommand no one to go there even for service or anything period. They are a complete joke. More

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My mom purchased her last vehicle, a new 07 Xterra from Floyd McGriff and had such a wonderful experience, when it was time for me to purchased my 370, there was no question to who I'd buy it from. Floyd k Floyd McGriff and had such a wonderful experience, when it was time for me to purchased my 370, there was no question to who I'd buy it from. Floyd kept my up to date and current on the location of the vehicle and estimated time of arrival. He also made sure I had a temp car until mine arrived at the dealership later that evening. Top notch experience!! More

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The Nissan Quest I brought is my fourth Nissan vehicle. I have never had a problem with any of my Nissan vehicles. I have driven the Altima & Pathfinder. I love the Quest for traveling. It is apacious and gr have never had a problem with any of my Nissan vehicles. I have driven the Altima & Pathfinder. I love the Quest for traveling. It is apacious and great on gasoline on the highway. Floyd McGriff has been my salesperson for my last three vehicles. He is "Great". He makes the sell go very smoothly. The employees in the service dept. are so helpful and friendly. I keep all my aervice appointments. Love to coupons. Kudos to Mr. Clay Cooley. Love the location and his friendly greetings when he is at the dealership. A repeat customer. Rai Cole More

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The entire team at Clay Cooley were professional, curteous and highly motivated to provide us the most fair deal they could. I was treated extremely well and did not once feel like I was being pressu curteous and highly motivated to provide us the most fair deal they could. I was treated extremely well and did not once feel like I was being pressured, lied to or manipulated like I did at two other dealerships I was talking to. What a breath of fresh air in what is currently a challenging car market. I understand inventory is shrinking and many dealerships are holding back optional incentives to make as much as they can on every car they sell. I'm sure Clay Cooley made a profit on my car but I compared the deal they gave me to another dealership and a very popular independent leasing company in Dallas and only after I told them what the Clay Cooley team gave me were they willing to match the Clay Cooley price. TOO LATE BOYS! The Clay Cooley team earned my business up front and also gained a enthuisastic and loyal customer. Thank you Floyd, Larry and Rene, you guys rock! More

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