Fran Scepanovich | Page 16

Great Service Great service at Heritage Cadillac. I worked with Fran Scepanovich she made the process so smooth. I would recommend to anyone. Thank you again. T Great service at Heritage Cadillac. I worked with Fran Scepanovich she made the process so smooth. I would recommend to anyone. Thank you again. T More

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Very Nice!!! Fran Scepanovich of Heritage Cadillac has restored my confidence that there are good, knowledgeable people out there that respect potential car buyers Fran Scepanovich of Heritage Cadillac has restored my confidence that there are good, knowledgeable people out there that respect potential car buyers. My wife and I recently decided to purchase a new vehicle; although used, it would be new to us. We decided on a Cadillac DTS. Naturally, we looked at dealerships close to home and found one a mile away that we really liked at Lexus of Merrillville. Dejectedly, it was such an incredibly horrible experience that we were inclined to stop the pursuit, having lost faith with car salespeople/ dealerships. However, we really liked the Cadillac DTS, it really fit our needs. So, we searched the web for another and found one at Heritage Cadillac. Fran Scepanovich answered the phone and was exceptionally pleasant. The car was new to their used car lot and there were no pictures yet. Fran went out, took pictures and sent them to me. (Of note, her pictures were far superior to half those found on the web.) Although Heritage is 1½ hours from our house, I drove there to meet with Fran having gained renewed excitement for the DTS following our phone conversation and viewing the pictures. I had a very pleasant test drive and received fantastic explanations for all the car had to offer. Everything Fran had told me on the phone was true. After a few minutes of negotiating, we agreed on a price and put down a deposit. The next day my wife and I returned to purchase the vehicle. It was impeccably clean. Fran again was extremely pleasant. The whole process from start to finish renewed my faith that there are still good honest car salespeople/ dealerships out there. I highly recommend Fran Scepanovich and Heritage Cadillac. I can’t say enough good things on how pleased I am with the new car, Fran’s friendly professionalism and overall comfortableness of the experience. These decisions don’t come easy, but again, Fran Scepanovich really went above and beyond with the pictures, thorough explanations of all the car’s features and how comfortable she made my wife and I feel. Thank you, Dave & Marilyn Belder More

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Wonderfull Great service in store but I wouldn't sell my car to them. They are super friendly nice people great conversations I had with them over dealing the ca Great service in store but I wouldn't sell my car to them. They are super friendly nice people great conversations I had with them over dealing the car on a great deal More

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excellent I have bought 5 cadillacs from heritage and my previous consultant Phil was very good and I am happy to say that Fran is even better what a wonderful I have bought 5 cadillacs from heritage and my previous consultant Phil was very good and I am happy to say that Fran is even better what a wonderful person she is the best and Heritage is very lucky to have her.I would definatley recommend her to all of my friends and I look forward to a long relationship. More

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Great Service My wife and I went to Heritage Cadillac to purchase a certified CTS. Fran Scepanovich was our Sales consultant. She was great! She took time to get My wife and I went to Heritage Cadillac to purchase a certified CTS. Fran Scepanovich was our Sales consultant. She was great! She took time to get to know both of us, as well as to show us the perfect CTS to purchase. My wife was very pleased with her certified CTS! I highly recommend Fran as the best Sales Consultant to work with at Heritage. You will be very pleased with her as a Sales Consultant and person! More

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SRX4 performance Fran Scepanovich was my sale consultant. She was great in helping me achieve in buying the SUV I wanted. She was very patient and detailed about what Fran Scepanovich was my sale consultant. She was great in helping me achieve in buying the SUV I wanted. She was very patient and detailed about what I needed to know about purchasing this SUV. very very pleasant. Everyone was so nice and pleasant. This is why I rated excellent I would recommend this dealership to family and friends. Thank you so much Fran and everyone making this happen for me. More

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Cadillac XTS 4 Driver seat I have purchased a Cadillac 2014 XTS 4 that I just love from heritage Cadillac. My car is 2 1/2 years old I noticed the driver seat down by the co I have purchased a Cadillac 2014 XTS 4 that I just love from heritage Cadillac. My car is 2 1/2 years old I noticed the driver seat down by the controls for settings had two small tears so I stopped at heritage Cadillac. To get my car wash and I was telling one of the service man about my seat and he was telling me it's not under warranty and I was shocked I mean this is a Cadillac. I ask to speak with Mike Stamenkovich The service manager and he said Al not to worry about it he would take care of it at no cost what a great experience once again I can't speak highly enough about heritage Cadillac from the time you enter those overhead doors to the time you pay the cashier what a great welcome . Mike I want to thank you and your team for all you have done for me as a customer shows how proud I am to own a Cadillac. Thank you heritage Cadillac. More

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Great Buying Experience Third vehicle we bought from this dealer. It was a great buying experience. Worked with Fran, she took the time to explain everything to us. Defini Third vehicle we bought from this dealer. It was a great buying experience. Worked with Fran, she took the time to explain everything to us. Definitely would go back. More

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Great Experience working with Fran Scepanovich!!! I had a terrific experience working with Fran! I live in Michigan and this was the first time I have ever purchased a vehicle from out of state. Fra I had a terrific experience working with Fran! I live in Michigan and this was the first time I have ever purchased a vehicle from out of state. Fran and the folks at Heritage made the process easy and I was not worried about a thing. Fran was professional and really went out of her way to make sure all my questions were answered, she worked really hard to help me with some paperwork that needed to be submitted for the purchase too. I would not hesitate to purchase from or recommend Heritage in the future! We love our new car! Travis More

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Heritage Cadillac Review I worked with Fran Scepanovich on the purchase of my Cadillac XTS. Fran was very helpful, respectful and knowledgeable. She took the time to explain I worked with Fran Scepanovich on the purchase of my Cadillac XTS. Fran was very helpful, respectful and knowledgeable. She took the time to explain all the features on the car and made sure I knew how to use them! I would recommend Fran to my friends! More

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