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Franchesca Osorio
Franchesca Osorio at Palm Chevrolet
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Franchesca Osorio

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.4
98 Reviews

Languages Spoken

Spanish Spanish

4.4

98 Reviews

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98 Reviews of Franchesca Osorio

April 25, 2025

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Employee Rating

After initially not having a very pleasant experience, leaving my car in for service for almost two weeks, they finally took the time and kindness to help me by providing me with a car for my service whil More

by ednacadena37
Service Communication
Recommend Dealer
Yes
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Apr 25, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us, Edna! We appreciate your understanding and patience throughout the service process. It’s wonderful to hear that Franchesca was able to assist you and help turn your experience around. At Palm Chevrolet, we strive to provide the best service possible, and I'm glad we could meet your needs with your Trailblazer. If you have any further questions or require assistance, please don’t hesitate to reach out. We look forward to seeing you again! Sincerely, Wayne Bogle Parts and Service Director

April 25, 2025

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Employee Rating

they were very friendly and kept me informed they were on time dealership was very clean More

by OLDGAG1644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Jeremy Grey, Mike Amey

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Apr 26, 2025

Palm Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Palm Chevrolet. Our team takes pride in being friendly and keeping our customers informed, and we’re glad you appreciated our clean dealership. We look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

April 14, 2025

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Employee Rating

Dealer service center is excellent. The assigned service manager Francesca is very knowledgeable and was able to provide me With accurate information on what service I should have based More

by jpnickless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Beauchamp

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Apr 15, 2025

Palm Chevrolet responded

Thank you for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our service center at Palm Chevrolet. It's wonderful to know that Francesca provided you with knowledgeable and helpful guidance regarding your vehicle’s service without any pressure. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

April 07, 2025

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Employee Rating

Great experience good communication and the people here really want to help in all situations More

by AKASSAK81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience at Palm Chevrolet and appreciated the communication from our team. Our goal is always to help our customers in every situation, and it's fantastic to know we succeeded with you. We hope to see you again soon! Best, The Palm Chevrolet Team

March 31, 2025

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Employee Rating

Everything went as scheduled, my service adviser was very helpful and I was out in annhour More

by JP4OCEANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We're so glad to hear that everything went smoothly during your visit to Palm Chevrolet and that your service adviser was helpful. We appreciate your feedback, and we look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

March 28, 2025

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Employee Rating

Great service department. friendly technicians and staff. Work was done as promised.A great dealership for purchases and services!!! More

by Wba2833416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Jeremy Grey, Mike Amey

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Mar 29, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our service department and that our friendly technicians and staff provided you with the help you needed. At Palm Chevrolet, we strive to ensure that all work is done as promised. We appreciate your support and hope to see you again for any future purchases or services! Sincerely, Wayne Bogle Parts and Service Director

March 23, 2025

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Employee Rating

Chris did a great job and did not get in hurry to get us out of his hair. I would definitely recommend him to anyone. More

by NEEDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2025

Palm Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that Chris provided you with excellent service and took the time to assist you thoroughly. At Palm Chevrolet, we strive for a great experience for all our customers. We appreciate your recommendation and look forward to helping you again in the future! Best, The Palm Chevrolet Team

March 23, 2025

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Employee Rating

Good fast service but billing did not look like they gave me the $20 rebate I requested & charged me for 8 quart oil change for a 6 quart V6 Blazer. CVCS190315 More

by CRAWDOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Palm Chevrolet responded

Thank you for your feedback. We're glad to hear that you experienced good and fast service at Palm Chevrolet. I understand your concerns about the $20 rebate and the oil change charge for your V6 Blazer. Please contact us directly, so we can clarify and resolve these billing issues for you. We appreciate your input and are here to help! Sincerely, Wayne Bogle Parts and Service Director

March 07, 2025

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Employee Rating

Attended quickly with appointment. Everything went smooth and waited the normal time for an oil change and rotation More

by MULERO310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 08, 2025

Palm Chevrolet responded

Thank you for your kind review! We're glad to hear that your visit to Palm Chevrolet was smooth and that you were taken care of promptly. We appreciate your trust in us for your oil change and rotation, and we look forward to seeing you again for your next service! Sincerely, Wayne Bogle Parts and Service Director

March 03, 2025

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Employee Rating

Bought my 2016 Impala here at Palm Chevrolet a couple years back. It has served me well, and I do love it. Palm has taken good care servicing it since. They are very helpful advising me as a widow woman More

by COCOAANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Grey, Scott Kelly

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Mar 03, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that your 2016 Impala has served you well and that you’ve had great experiences with our service team at Palm Chevrolet. We strive to ensure all our customers feel confident in their vehicle maintenance, and it’s rewarding to know we could assist you. We truly appreciate your recommendation to friends and neighbors, and we look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

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