Frank Garcia | Page 2

heavy handed sales tactics We were prepared to and capable of buying a new vehicle yesterday. Despite waiting for long periods in chairs for our sales agent to come back with a We were prepared to and capable of buying a new vehicle yesterday. Despite waiting for long periods in chairs for our sales agent to come back with a price, we never even made it to negotiation. If you want to buy from Cavender, you have to sign a sheet saying that you will agree to buy if the price is agreeable. I knew it wasn't a sales contract, but I wouldn't sign. The sales manager wouldn't let me negotiate a price if I didn't sign because I "wasn't following their procedures". I walked out and bought an Odyssey 20 minutes later from a dealership that uses a no-dicker technique. Cavender lost a sale--I would've purchased the Sienna. More

Helpful 0

Report | Print

Truly an exceptional experience. Once again the Cavender sales experience was above and beyond. This is the fourth vehicle I have purchased from Cavender Toyota and I plan on going b Once again the Cavender sales experience was above and beyond. This is the fourth vehicle I have purchased from Cavender Toyota and I plan on going back for my next. Thanks again for a helping me with my vehicle selection and purchase. More

Helpful 0

Report | Print

Prolific buyer from this great dealer I have purchased more new and one used Toyota's From Cavender Toyota than I can recall. That is not an exageraation either.I began with them 29 years I have purchased more new and one used Toyota's From Cavender Toyota than I can recall. That is not an exageraation either.I began with them 29 years ago. Milad Deais , David Dickenson, Frank Garcia, and D.J. Braxton have all made my experiences truly exceeptional. Others who have reitired as well. On the finance side Paul Garza is one of a kind when it comes to exceptional service. I expect to be treated well due to my purchase history and they have no problems doing just that. I am currently waiting for the arrival of yet another purchase that I ordered in September. I have checked in with Milad and Frank a few times as questions arose in order to insure all issues were covered in advance of delivery. Both have been very patient and giving of their time. You can't go wrong with these guys if you are realistic in your expectations and desirous of a fair and honest purchase experience. Having dealt with all of the other local dealer as well when Cavender did not have what I was seeking in stock has given me perspective on the buying experience. The other dealers were all top notch but just a tiny bit below Cavender. A few purchases at other dealers came close but Cavender is consistently at the top of the customer service game. That would explain why I have returned again and again over the years. Please consider giving them a shot at "earning your business". Many promise that but only one delivers at the highest level over time. Confidence, as they say, is Cavender. More

Helpful 1

Report | Print

My wife and I had a very pleasant experience dealing with the folks over at Cavender Toyota. Mr Frank Garcia, is the most hopeful and respectful salesperson I have ever dealt with when purchasing a vehicle. the folks over at Cavender Toyota. Mr Frank Garcia, is the most hopeful and respectful salesperson I have ever dealt with when purchasing a vehicle. He and his manager went out of their way to not only treat us with respect and kindness, but they insisted on making our purchase one that would keep us as a return customer. We were offered a great deal and the streamline of the purchase was big plus. I highly recommend anyone interested on making a purchase to see Mr. Garcia, a man with 25yrs experience. Satisfied Toyota owner, Mr Muniz More

Helpful 3

Report | Print