Frank Joubran | Page 32

Great experience I just got my second car from Frank at Tustin Hyundai and my experience was just as great as the first time I worked with Frank. He helped me find th I just got my second car from Frank at Tustin Hyundai and my experience was just as great as the first time I worked with Frank. He helped me find the car I wanted, was very helpful at answering my questions during the purchasing process, and went over every aspect of my new car with me. The whole process was pretty fast and my car was delivered beautifully! Nothing but an absolute great experience and I can't speaking highly enough of Frank and the staff at Tustin Hyundai. More

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Wanted to look at the cars and came out with a brand new.. My wife(21) and I(25) had never bought/leased a car before, I talked briefly with Jeff through emails and we decided to go there and check the cars ou My wife(21) and I(25) had never bought/leased a car before, I talked briefly with Jeff through emails and we decided to go there and check the cars out, we weren't planning to lease a car exactly at that moment but we came out of there with a brand new Accent which we got pretty happy with. Jeff and Frank got us a pretty good deal, we felt like it would be a good fit and we don't regret it. I would definitely recommend this dealership to friends and family. Best, Adriano & Diana More

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I drove from the San Fernando Valley to Tustin Hyundai on Friday to purchase a 2011 CPO Elantra. From start to finish Frank Joubran was an absolute pleasure to work with. This gentleman answered all of my qu Friday to purchase a 2011 CPO Elantra. From start to finish Frank Joubran was an absolute pleasure to work with. This gentleman answered all of my questions by email and provided me with a detailed quote as requsted. (You'd be amazed how many dealers seem to have trouble doing this) When I arrived in Tustin, Frank was courteous and helpful. I was never put under any pressure the entire time I was there. True to his word I paid exactly for my car what he quoted me and got exactly what I wanted. I drove over 40 miles to this dealership. Not only would/will I make that drive again,but I will send everyone I know To Frank Joubran over at Tustin Hyundai. Truly a stellar experience! More

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It was time for a new car, our current car is now 14 years old with over 200,000 miles and we are just not sure it is up to the road trips we plan on taking. This is a long review so if you want the years old with over 200,000 miles and we are just not sure it is up to the road trips we plan on taking. This is a long review so if you want the short version: If you want a great experience purchasing a car via the internet contact Frank Joubran (fjoubran@ochyundai.com) at Tustin Hyundai. I started doing my research online (be sure to check out edmonds.com) and determined a Hyundai would be a good choice especially since we tend to keep our cars a long time and they have a 10 year warranty. I emailed a few of Hyundai dealers and got a quote from each one, all with similar pricing but the one I got from Frank Joubran at Tustin Hyundai was not only the best price it was the easiest to understand. Unlike some of the others Frank took the time to not only reply but actually write an email listing the purchase price and included options (I already knew what the standard equipment was from Hyundaiusa.com) with the MSRP, other costs and all the discounts listed in a clear and concise manner. For the most part the other quotes were basically a “cut and paste” of all the car details pasted into the email with the quote in there somewhere. This might not seem like much but it was this attention to detail that caught my eye. So Frank and I exchanged a few more emails (he replied even on his days off) as I had some additional questions. When we got the financing squared away he was able gave me an out the door price (additional discount if I financed with Hyundai) and we set up a time to meet and pick up the car. This is the part I dreaded most, meeting face to face, I was expecting there were going to be all sort of hidden fees and charges (you can see why we have a 14 your old car) and basically have to start from scratch. We got to the dealership, met Frank, did the initial paperwork, all was going really well, I was suspicious, things were going too well. We were waiting for the dreaded Insurance and Finance guy, the one who has always tried to sell me all the “extras” like body under-coatings (there is a 7 year warranty on that) and on and on. This has always has been the real nightmare of the whole process as I have always felt I have been held captive when all I want to do drive away in my new car! There was none of that (well just a little, they offer 3 types of extended warranties (one of which we did purchase and not because she (I was wrong, it wasn’t guy) was pushing it on us but because we saw the value in it.) That was it, we signed about half a dozen forms and we were free to go, almost. Frank met us and took us to our new car where went over everything, all the comfort controls, power seats, heater AC etc. all the safety features all the electronics (sure don’t have these in our 14 year old car) he even linked our iPhones to the hands free voice controlled phone interface in the car. The bottom line is we are really happy with the way everything turned out and I highly recommend contacting Frank in internet sales at Tustin Hyundai for your next car purchase. More

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I did a 100 mile search for my car. I had communicated with about 6 different dealers in SoCal. They were far ranging in their approaches and styles. The old school, high pressure, start with high price with about 6 different dealers in SoCal. They were far ranging in their approaches and styles. The old school, high pressure, start with high prices but come way down style is not my favorite. These guys had fair prices to start with and were professional, courteous, and kind. I was traveling while getting the deal done and was texting with Frank late at night and no matter the time of day, he would get right back to me. The best part is after I did the deal, I wasn't covered in slime and felt like I had to take a shower. This is how the experience should be. I live 77 miles away and will gladly drive there again to do business with either Frank or David. Great guys!! More

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Initially, I had such hesitation visiting a car dealership, as I have not had good experiences previously in the car-buying process. Additionally my credit is less than stellar, so I was afraid I dealership, as I have not had good experiences previously in the car-buying process. Additionally my credit is less than stellar, so I was afraid I would not be getting a good deal (and even when my credit was better, never walked away feeling like the Dealer/Salesperson I dealt with was fair with me). But after some email correspondences with Frank, I felt comfortable enough to come (from afar) to meet with him. Immediately, I felt at ease with him. He was friendly and helpful in showing me the car/test driving and in answering any questions/concerns I had. He was also very patient in helping me through the Financing process and even got on the phone to contact my Insurance company for me. I walked away with a great car and more importantly, feeling like my salesperson had my best interest at heart. This is by far the best car buying experience for me, thus far...thanks to Frank Joubran! More

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This dealership was incredibly helpful when I was looking for a new car. The staff is very knowledgeable and friendly! They helped me with everything including my new insurance policy. Frank was a great sale for a new car. The staff is very knowledgeable and friendly! They helped me with everything including my new insurance policy. Frank was a great salesperson--friendly, honest and well educated on all of the cars. I will definitely refer people to this dealership! More

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We purchased our 2012 Elantra Limited through Tustin Hyundai. Frank Joubran and Mark Davidson went the extra mile — and then some — to find us the car we wanted. They were always upfront and honest thro Hyundai. Frank Joubran and Mark Davidson went the extra mile — and then some — to find us the car we wanted. They were always upfront and honest throughout the entire process and stayed in touch with us with frequent updates regarding availability. If anything they exceeded our expectations at every step. There were none of the usual games one usually experiences at other dealers. The price we were quoted was the price we paid; the estimated delivery date was beaten by several weeks. We were impressed by the amount of time Frank and Mark spent with us, even before there was a car in inventory for us to buy! And when we took possession of our car last weekend, Frank spent several hours patiently explaining all the new technology features of the car to my husband and myself. He was extremely knowledgeable about the car overall and we learned a lot from him. We were made to feel like valued customers throughout the entire process. Overall, this was the most stress-free and downright pleasant car-buying experience I have ever had. More

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As a young person moving across the country this dealership provided the most convenience and information for me which is important for customer satisfaction. I was able to do a lot online before I dealership provided the most convenience and information for me which is important for customer satisfaction. I was able to do a lot online before I moved which has helped me immensely. That way, when I moved, my car was all ready for me to pick up. All I had to do was sign some papers. Everyone was very friendly and helpful, understanding the position I was in.I definitely didn't feel like they were trying to take advantage of my age and lack of knowledge but provide me with the best information and product that will fit my needs. It was a great experience to have for a big milestone in my life. More

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I have been a toyota customer for 12 years and I had the best car leasing experience I have ever had in the 12 years at OC Tustin Hyundai. I requested a quote from the internet and right away Frank from OC best car leasing experience I have ever had in the 12 years at OC Tustin Hyundai. I requested a quote from the internet and right away Frank from OC Tustin Hyundai responed back in a professional and friendly manner. He was able to get all the information I requested even before I stepped foot into the dealership. The following day I went and test drove the 2011 Sonata and loved it!! Frank was very through in explaining all the features and benefits of the vehicle. When we went in to fill out all the paper work I wasnt given the run around and my time wasnt wasted. All the staff that I dealt with at OC Tustin Hyundai was friendly and professional. I have and would recommend this dealership to anyone looking for a Hyundai. I have officaly been converted from a Toyota customer to a Hyundai cutomer. Thank you Frnak and OC Tustin Hyundai for getting me into my new car of choice. More

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