Frank Melo

Friendly staff, no hassle, everything was on time for appointments, Great job by Frank Mello in servicing my needs appointments, Great job by Frank Mello in servicing my needs More

by david.dilillo55 Verified Customer Verified Customer

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We are always very happy with the service at cadillac of Norwood. Paul Tressler is a very good service advisor, and the work that the guys do is very good. Norwood. Paul Tressler is a very good service advisor, and the work that the guys do is very good. More

by MANDMASSOCIATES Verified Customer Verified Customer

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Frank was greatly professional and helpful with questions I had about my vehicle and my purchase. I would recommend Frank and Cadillac of Norwood for your next Caddy purchase! I had about my vehicle and my purchase. I would recommend Frank and Cadillac of Norwood for your next Caddy purchase! More

by PJN.CORPFRAMINGHAM Verified Customer Verified Customer

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My entire purchase of my new 2025 Caddy XT5 went very smoothly, no problems. My sales Rep. Frank Melo was great! Omar in the finance office was also very good. My one negative was my trade in offer of $8 smoothly, no problems. My sales Rep. Frank Melo was great! Omar in the finance office was also very good. My one negative was my trade in offer of $8500 for my 2015 Jeep Grand Cherokee Summit, which was in excellent condition. I declined and went to Carvana and received $15,800. More

by ALRICH13 Verified Customer Verified Customer

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Not a number! Every time you walk in everyone you come in contact with is very pleasant and helpful. I always felt like I was a priority and was treated like a pers Every time you walk in everyone you come in contact with is very pleasant and helpful. I always felt like I was a priority and was treated like a person.and not a number. They treated my situation with care and made my visits stress free. I’m very happy with my vehicle they help put me in and made it work for me. It’s a great vehicle that handles nice and a beautiful ride. I have been to Norwood Cadillac two times and will definitely go back again. Great team right down to the service center... Great team!!!👍🏻😊🤩?? 🌟🌟🌟🌟🌟 More

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2018 ESCALADE My family has been buying cars from this dealership for 20 years. The people are the difference, exceptional customer service. Go see my guy Frank M My family has been buying cars from this dealership for 20 years. The people are the difference, exceptional customer service. Go see my guy Frank Melo in sales you won't be disapppointed. More

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User Friendly Teamwork at its best. Every employee, regardless of their title or job description is kind, respectful and helpful. Service is outstanding. John Zim Teamwork at its best. Every employee, regardless of their title or job description is kind, respectful and helpful. Service is outstanding. John Zimmerman is my go-to. Thanks Norwood Cadillac for being there in times of need. More

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Excellent experience Cadillac of Norwood is a great dealership to work with. Very Fair. Service was exceptional. Dealing with Frank Melo made the entire experience EASY Cadillac of Norwood is a great dealership to work with. Very Fair. Service was exceptional. Dealing with Frank Melo made the entire experience EASY! Highly recommend. More

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We couldn't be happier! We had a great experience with Norwood Cadillac. We worked with Frank Melo and couldn't be happier. Everyone from service to the office did a great jo We had a great experience with Norwood Cadillac. We worked with Frank Melo and couldn't be happier. Everyone from service to the office did a great job. They have a lovely lounge while you wait. I highly recommend this dealership. More

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Great team of people I'm in the process of negotiating a lease for the second time at cadillac of norwood. It was a great experience last time, so I expected the same this I'm in the process of negotiating a lease for the second time at cadillac of norwood. It was a great experience last time, so I expected the same this time. I was impressed that salesman frank melo remembered my name from years ago. I wasn't sure what I wanted to do. Lease the same car, or try another model. Order a new one, or find one off the lot. We had many conversations. He was so patient with me. Of course it all comes down to money, so I compared prices at other dealerships. They all have the same bottom line, so I thought why do I want to buy at Norwood. Why do I feel comfortable there? It's the service department. Don't misunderstand the sales people are great. But after buying the car, the people that are going to help you are in the service department. My appointments were easy to make. They call to remind you of your appointment. They get you in and out in the time they tell you, or they offer a loaner if they can't. The waiting area is large and comfortable, not to mention coffe and bagels. So think the whole deal through. I did and I know Cadillac Norwood is the place to go. More

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