Straightforward and very easy to work with.
Never pushy and delivery process was smooth and efficient
Never pushy and delivery process was smooth and efficient
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by JAREDHIRSCH10
Verified Customer
Verified Customer
Jun 19, 2026 -
Cadillac of Norwood responded
Thank you for sharing your experience! We truly appreciate your feedback and are glad to hear that Frank made the process straightforward, comfortable, and stress-free.
Providing a no-pressure experience with clear communication and a smooth delivery is exactly what we strive for. We're grateful you chose us and hope you enjoy every mile in your new vehicle!
The whole process was easy and simple.
Frank Melo was great to work with and knew what he was doing. Made the purchase and transition smooth.
Frank Melo was great to work with and knew what he was doing. Made the purchase and transition smooth.
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by gcataldo0
Verified Customer
Verified Customer
Frank Melo was helpful in every way.
.. extremely pleasant, knowledgeable and empathetic. The finance rep was wonderful...the best, most efficient and , importantly, quickest such person
.. extremely pleasant, knowledgeable and empathetic. The finance rep was wonderful...the best, most efficient and , importantly, quickest such person that I've had the pleasure to deal with in my long history of automobile purchasing,
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by pstillson
Verified Customer
Verified Customer
Jun 08, 2026 -
Cadillac of Norwood responded
Thank you for taking the time to share this wonderful feedback. We’re elated to hear that Frank provided such a helpful, pleasant, and knowledgeable experience, and that our finance team was able to make the process smooth and efficient for you.
We truly appreciate your kind words and your business, and we’re glad we could make your car-buying experience a positive one. We look forward to seeing you again whenever you need us!
Everyone is friendly and helpful.
The dealership is always clean. It’s just a great place to go and buy a car. The owner is very accessible. Mike and Aldo does a great job of steering
The dealership is always clean. It’s just a great place to go and buy a car. The owner is very accessible. Mike and Aldo does a great job of steering you through the process. I would recommend it to anyone and I do.
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by DOUGLASDENT58
Verified Customer
Verified Customer
Apr 17, 2026 -
Cadillac of Norwood responded
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you had such a positive experience with us. Creating a clean, welcoming environment and making the car-buying process smooth and enjoyable are top priorities for our team.
We’re especially glad to hear that Mike and Aldo took great care of you. They’ll truly appreciate the shoutout. It also means a lot to know that our accessibility and customer service stood out.
Thank you again for your support and for recommending us. We look forward to helping you again in the future!
My experience at Cadillac of Norwood was outstanding from
start to finish. The entire team was professional and friendly, making the process smooth and enjoyable. I truly felt valued as a customer and would
start to finish. The entire team was professional and friendly, making the process smooth and enjoyable. I truly felt valued as a customer and would highly recommend them to anyone looking for a great car-buying experience.
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by PEGGY.HINDS
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2026 -
Cadillac of Norwood responded
Thank you for the wonderful feedback! We’re so glad to hear you had a great experience with both our service and sales teams. Your recommendation to friends and family means a lot to us, and we truly appreciate your support. We look forward to seeing you again!
First class service!
!!!! It’s my 6th car from them. I don’t even try and go back and forth over price because I know they’re giving me the best price from the start.
!!!! It’s my 6th car from them. I don’t even try and go back and forth over price because I know they’re giving me the best price from the start.
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by JOEBEV17
Verified Customer
Verified Customer
Apr 14, 2026 -
Cadillac of Norwood responded
Thank you for your amazing loyalty and kind words! We’re honored to be your choice for your 6th vehicle. It means a lot to hear that you trust us to provide fair pricing and a straightforward experience from the start. We truly appreciate your continued support and look forward to helping you with many more cars in the future!
The dealer is nice and clean, good selection, the
personal attentive profesional and good location
personal attentive profesional and good location
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by lmendezdj
Verified Customer
Verified Customer
Other Employees Tagged:
Omar
George is wonderful, always looking for ways to save
money and doesn't sell me things I don't need. I trust him and that's unique when it comes to car dealerships
money and doesn't sell me things I don't need. I trust him and that's unique when it comes to car dealerships
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by lifeisgood2010
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Cadillac of Norwood responded
Thank you for taking the time to share this kind feedback. We’re so glad to hear about your positive experiences with George.
He takes great pride in being transparent, honest, and focused on what truly makes sense for each customer, so it’s wonderful to know that has come through in your visits. Trust is something we never take for granted, and we truly appreciate you recognizing that.
We look forward to continuing to take great care of you and your vehicle for years to come!
My appointment was for 10:00 am for 1st service on my
escalade. Told me it would be about a 1 hour visit and wait period. I left the dealership at 12:50.
Need to be realistic on telling me how long it w
escalade. Told me it would be about a 1 hour visit and wait period. I left the dealership at 12:50.
Need to be realistic on telling me how long it will take for service.
SO-- everything went well and good, but the long wait kind of spoiled it from being a great visit to an ok visit. Loved the car wash at the end of the service!
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by MIKE.AQUILINO
Verified Customer
Verified Customer
Mar 24, 2026 -
Cadillac of Norwood responded
Thank you for taking the time to share your feedback. We’re glad to hear everything went well overall and that you enjoyed the car wash at the end of your visit.
That said, we sincerely apologize for the longer-than-expected wait time for your Escalade’s first service. We understand how important it is to set accurate expectations, and your experience falling outside the estimated timeframe is something we take seriously. We’ll be reviewing this with our service team to improve communication around service duration.
We truly appreciate your business and your honest feedback, and we hope to provide you with a much smoother and more timely experience on your next visit.
Very professional, treats people like a family member.
. service is the best. As well as sales
. service is the best. As well as sales
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by mapril
Verified Customer
Verified Customer