Frank Nash
Frank Nash at Oak Lawn Toyota
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Frank Nash | Page 3

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.8
468 Reviews
4.8

468 Reviews

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468 Reviews of Frank Nash

November 26, 2023

Dealership Rating
Employee Rating

Had a problem with one of the services performed but was taken care of very well. More

by WILLMAN802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Cassello

Nov 27, 2023

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

November 24, 2023

Dealership Rating
Employee Rating

The service Center was respectful and kind. They wanted to help the customer. They were excellent at explaining what they were doing. The work was done in a timely manner. More

by knight0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2023

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

November 18, 2023

Dealership Rating
Employee Rating

Outstanding service from initial contact with service representative until time of completion. Very clean waiting area. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2023

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, Dave, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

November 17, 2023

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Employee Rating

First everyone I encountered were professional and courteous. It might just be the times that we're in but those prices were very high. I know you have to make a profit but $195 for brake fluid was More

by Cheenagc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 22, 2023

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Vazquez, Service Manager

November 04, 2023

Dealership Rating
Employee Rating

Courteous, professional, thorough. Explains details and features. Makes sure you're comfortable and satisfied.with your purchase More

by Marilyn A. Szkodzinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2023

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Marilyn, and don't hesitate to let us know if we can further assist. Juan Vazquez, Service Manager

October 26, 2023

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Employee Rating

Frank is always thorough in explanation and kind in his interaction. I appreciate his service when I come into the facility. More

by Eileen
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Recommend Dealer
Yes
Oct 26, 2023

Oak Lawn Toyota responded

Eileen, We are very happy to hear Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

October 02, 2023

Dealership Rating
Employee Rating

I could not believe your service center did not tell me that you had a tire sale coming up when I just brought 2 tires. I could have waited and brought 4 tires. More

by kiata_60637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vickie Benson

Oct 06, 2023

Oak Lawn Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

Oct 06, 2023

Oak Lawn Toyota responded

Thank you so much for calling us back today, and I'm so glad we were able to talk with you over the phone. Per our conversation, it sounds like you are going to opt. for a different service recommendation. The tires are not your #1 priority at this time, and we are happy to help with any of your service needs. Thanks so much again for your time, honesty and loyalty to Oak Lawn Toyota! We truly appreciate you! Best, Juan Vazquez, Oak Lawn Toyota's Service Manager

September 06, 2023

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Employee Rating

I purchased my new vehicle two weeks ago now and the more I drive it, the more I love it. This was a new experience for me so I had many questions and was determined to find the perfect vehicle and take my t More

by ogovea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Carnivele, Erica Ortiz, Luis Novoa , Edwin Cotto

Sep 07, 2023

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Edwin and our team, and we look forward to working with you again. John Carnivele, General Manager

August 20, 2023

Dealership Rating
Employee Rating

They did amazing job checking out my car is good to go road Toyota 🇺🇸 let get it More

by diasangel80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2023

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

August 16, 2023

Dealership Rating
Employee Rating

I am so pleased with the service lve received thus far and I will definitely recommend this dealership and Mr. Frank. More

by Robert
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 16, 2023

Oak Lawn Toyota responded

Thank you so much for your excellent review, San Rafael! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us here at Oak Lawn Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

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