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Frank Pena

Overview Reviews (145) Inventory (356)

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Frank Pena

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Frank Pena | Page 3

Business Manager

Eastchester Chrysler Jeep Dodge Ram

4007 Boston Rd
Bronx, NY 10466

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4.4

145 Reviews

Overview Reviews (145) Inventory (356)

4.4

145 Reviews

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145 Reviews of Frank Pena

November 24, 2021

Dealership Rating

Employee Rating

Everybody’s dealership is a crook they tried to charge me $8000 over the buyout of my car I will never go back to that place again nor will I buy another Chrysler car again because of my experience $8000 over the buyout of my car I will never go back to that place again nor will I buy another Chrysler car again because of my experience More

by Ucanseme

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Other Employees Tagged: Anthony Couvertier, Julio Nunez

Helpful 0

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Dec 09, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We strive to provide straightforward service and a great value to our customers and we are very disappointed that we left you with the wrong impression. We are sorry for the frustration and we would appreciate the opportunity to speak with you and see if there is anything we can do to improve your experience. Thank you, Kim Spencer - Customer Experience Coordinator - 718-547-5500 ext 436

Dec 09, 2021 -

Ucanseme responded

No Never will I give u a second change that’s hole day of my life I’ll never get back I called a week before I made an appointment I got up at 4 AM to drive from Staten Island to the Bronx the guy on the phone told me no problem come on down be here at 7am will take care of you biggest mistake I’m done I’m writing a letter to Chrysler. You also messed with my fuses and did something to my stereo system now it keeps glitching on and off as I drive so now I have to deal with that . I do expect my hundred dollars that you charge me for an oil change refunded to meet immediately. And I’m not going to stop here Your dealship tryed to hustle me. Thank God I called Chrysler when I was there and they told me to leave that place immediately 8000 over my buy out price is ridiculous just leave . So I tried and it took them 40 minutes to get my truck ask me to wait outside In the freezing cold that was the last straw.

Jan 03, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm sorry that we lost your business. Due to inventory shortages, market-adjusted pricing is the norm in all dealerships at this point. We sincerely apologize for any inconvenience caused. Symone Ellison - Customer Success Specialist - (877)-811-9330

November 04, 2021

Dealership Rating

Employee Rating

Professionals great workGood customer serviceFast Professionals great work Good customer service Fast work Good place Good staff Clean place I recommend it #1 Professionals great work Good customer service Fast work Good place Good staff Clean place I recommend it #1 More

by yariel94

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Brian Dennis, Hector Jiminez, Frank Perez, Maggie Matir, Tomy Vithayathil

Helpful 0

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Nov 04, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thanks for the awesome review! It is our pleasure to work with you. See you next time! - The Eastchester Chrysler Jeep Dodge Ram Team

October 13, 2021

Dealership Rating

Employee Rating

I received the best treatment in this place, thanks Joe your the best - helped me with my Audi A6 your the best - helped me with my Audi A6 More

by job4angel79

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brian Dennis, Anthony Couvertier, Julio Nunez

Helpful 0

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Oct 13, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Joe and the Eastchester Chrysler Jeep Dodge Ram team. Drive safely in your Audi A6, and we hope to see you back again down the road!

October 11, 2021

Dealership Rating

Employee Rating

Manny is one of the best salesman you could find always helping other and make you feel comfortable when buy a car helping other and make you feel comfortable when buy a car More

by Elvis Santana

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Richard Reid , Manny

Helpful 0

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Oct 12, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We are delighted Manny welcomed you into the Eastchester Chrysler Jeep Dodge Ram dealership and provided a seamless buying experience. Thank you for the wonderful shoutout and we wish you the best in your new ride!

September 29, 2021

Dealership Rating

Employee Rating

great service at location Daniel Vargas did a great job very informative in the process very informative in the process More

by Lmorel15

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Charles Stanley, Tomy Vithayathil

Helpful 0

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Sep 30, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We are thrilled that Daniel and the team could deliver a five-star experience for you! Thank you for choosing Eastchester Chrysler Jeep Dodge Ram and for taking the time to leave a review. We wish you happy miles ahead!

September 27, 2021

Dealership Rating

Employee Rating

Grate customer serves and grate attitude the service was fast and my car was not oily fast and my car was not oily More

by dhanpaul9110

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Anthony Couvertier, Julio Nunez, Frank Perez, Kevin Marciano, Maggie Matir, Chris Dayka, Tomy Vithayathil , Rob Aristy, Kayla Benitez

Helpful 0

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Sep 28, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for your five-star feedback! We are happy to hear that you and your vehicle were well taken care of by our team here at Eastchester Chrysler Jeep Dodge Ram. Safe travels until we see you again!

September 03, 2021

Dealership Rating

Employee Rating

Excelente servicios, Sergio nos atendió y fue excellent. Somos clientes de años y lo tomaron en cuenta. Eric de finanzas tambien nos Dio excellent servicio. Somos clientes de años y lo tomaron en cuenta. Eric de finanzas tambien nos Dio excellent servicio. More

by DARLENISPOLANCO

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lemar Davis, Randy Figueroa , Sergio

Helpful 0

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Sep 03, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Muchas gracias por complementar nuestro equipo. Es bueno que Sergio y Eric te dieron excelente servicio.

July 16, 2021

Dealership Rating

Employee Rating

I will be filing a complaint with attorney general regarding being charged 6k over sticker price . It was never disclosed plus many promises of features trick should have that it didn’t . That’ regarding being charged 6k over sticker price . It was never disclosed plus many promises of features trick should have that it didn’t . That’s ok as long as we pay the correct price no disclosure of the extra 6 k we didn’t notice till we reviewed the invoice we had been charged 61k instead of 55k . More

by BRANDALEXANDER

Verified Customer

Price

Recommend Dealer

Other Employees Tagged: Anthony Couvertier, Julio Nunez

Helpful 2

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Aug 02, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're sorry to hear you're unhappy with your deal, and we apologize that your truck is missing some preferred features. We'd love to help rectify this situation however we can. Would you please give our Customer Care Team a call at (877)-811-9330 so we can see what we can do to assist? Thank you.

July 15, 2021

Dealership Rating

Employee Rating

Courtesy and professionalism they explain everything to me that was going on with my car a great place to go and get your vehicle checked me that was going on with my car a great place to go and get your vehicle checked More

by milton.fields.mf

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Anthony Couvertier, Julio Nunez, Kevin Marciano, Maggie Matir, Chris Dayka , Rob Aristy, Kayla Benitez

Helpful 0

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Jul 16, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you again down the road!

July 14, 2021

Dealership Rating

Employee Rating

Went for Routine Maintenance. Everyone was very helpful and very informative. I will keep taking my truck in for service as it requieres. The location is always very clean. One thing is that I noticed was and very informative. I will keep taking my truck in for service as it requieres. The location is always very clean. One thing is that I noticed was that it had very few Wranglers, no RAM TRX. No Widebody Charger. (But had two challengers) dealership seemed to gave more of other brands use cars in their lot. More

by Tenso169

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Kevin Marciano, Maggie Matir, Chris Dayka , Rob Aristy, Kayla Benitez, Melissa Mendez

Helpful 0

Report | Print

Aug 02, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for reviewing Eastchester Chrysler Jeep Dodge Ram! We're glad to hear that our team could make your recent service visit pleasant and hassle-free. We'll pass along your feedback regarding our inventory, but in the meantime, we invite you to reach out to our Customer Care Team at (877)-811-9330 with any questions. Take care!

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