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Fred Borek
Fred Borek at Volkswagen of Downtown Chicago

Fred Borek

Service Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.3
53 Reviews

Languages Spoken

English English

4.3

53 Reviews

Write a Review

53 Reviews of Fred Borek

July 29, 2025

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Employee Rating

great shop on a hot summer day. ac is blowing great water machine and excellent service. More

by spaceman sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Julian Perez, Kelia House, Rocco Cesario, Jay Jaber, Alonzo Bass, Michael Boos

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Jul 29, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 29, 2025

Dealership Rating
Employee Rating

great shop on a hot summer day. ac is blowing great water machine and excellent service. More

by 123
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Julian Perez, Kelia House, Rocco Cesario, Jay Jaber, Alonzo Bass, Michael Boos

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Jul 29, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 26, 2025

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Employee Rating

Exceptional service, great staff to deal with. Highly recommend! I will be taking my car there from now on. More

by MY3RDEYEMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelia House

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Jul 26, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 24, 2025

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Employee Rating

Horrible not much else to say. Bad dealership. Bad service. And bad car brand now More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Zafiriou, Julian Perez, Kelia House, Rocco Cesario, Jay Jaber, Michael Boos

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Jul 27, 2025

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing to provide more details, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 18, 2025

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Employee Rating

Brought my car in for a 10k service maintenance, and Fred and the maintenance team did a great job. They took good care of my car and kept me updated throughout the process. Love the new addition of adding a More

by Kurtis C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Santana, Kelia House

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Jul 18, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 16, 2025

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Employee Rating

Excellent service and very professional staff. I would highly recommend this dealership to friends and family. More

by KAKUA72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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Jul 16, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 25, 2025

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Employee Rating

The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. More

by SCOTT_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Rocco Cesario, Jay Jaber, Alonzo Bass, Michael Boos , Grant Bode

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Jun 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 24, 2025

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Employee Rating

Nice ac on this super hot day. The car was finished pretty quickly. Good showroom More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Alonzo Bass, Michael Boos , Grant Bode

Report | Print
Jun 24, 2025

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

June 21, 2025

Dealership Rating
Employee Rating

great facility and coffee. NEAR THE FARMERS MARKET. GOT FLOWERS WHILE I WAITED FOR MY CAR. WILL COME AGAIN More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Alonzo Bass, Michael Boos , Grant Bode

Report | Print
Jun 21, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 19, 2025

Dealership Rating
Employee Rating

Every time I come here, I have an excellent visit. They have a fancy free Bevi water machine, fancy free coffee machine, multiple TVs, outside lounge, and everything is so clean and beautiful. Also, e More

by MIKEZAFIRIOU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Kelia House

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Jun 20, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

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