Fred Borek
Fred Borek at Volkswagen of Downtown Chicago

Fred Borek

Service Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.2
49 Reviews

Languages Spoken

English English

4.2

49 Reviews

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49 Reviews of Fred Borek

September 16, 2025

Dealership Rating
Employee Rating

Honest, professional, courteous. Even when a problem or issue arises, these guys know how to keep a customer for life. Special kudos to Fred the service manager. His communication More

by MARKHDAVIS0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

Sep 16, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 28, 2025

Dealership Rating
Employee Rating

My car battery died and I brought it in for service without an appointment. Fred helped me right away and my car was fixed within two hours so I could drive to work that day. He clearly communicated wh More

by OB_Chicago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 27, 2025

Dealership Rating
Employee Rating

Very good service and they answered all the questions I had. I will buy from here every time More

by SENTSDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 22, 2025

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Employee Rating

Fred B is super knowledgeable about my car. I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot. Only More

by ERNESTGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 01, 2025

Dealership Rating
Employee Rating

Love the customer service. I was helped quick and the service to my vehicle was done quick. More

by JEERANARDNIK
Service Price Transparency
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Recommend Dealer
Yes
Aug 01, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 26, 2025

Dealership Rating
Employee Rating

Exceptional service, great staff to deal with. Highly recommend! I will be taking my car there from now on. More

by MY3RDEYEMUSIC
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kelia House

Jul 26, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 24, 2025

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Employee Rating

Horrible not much else to say. Bad dealership. Bad service. And bad car brand now More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 27, 2025

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing to provide more details, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 16, 2025

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Employee Rating

Excellent service and very professional staff. I would highly recommend this dealership to friends and family. More

by KAKUA72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

Jul 16, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 25, 2025

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Employee Rating

The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. More

by SCOTT_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 19, 2025

Dealership Rating
Employee Rating

Every time I come here, I have an excellent visit. They have a fancy free Bevi water machine, fancy free coffee machine, multiple TVs, outside lounge, and everything is so clean and beautiful. Also, e More

by MIKEZAFIRIOU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Kelia House

Jun 20, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

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