Fred Clark
Fred Clark at Bournival Jeep
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Fred Clark | Page 2

Sales Consultant

Bournival Jeep

2355 Lafayette Rd
Portsmouth, NH 03801

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5.0
62 Reviews
5.0

62 Reviews

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62 Reviews of Fred Clark

October 02, 2021

Dealership Rating
Employee Rating

Disappointed. Called about vehicle and told them we would make 4 hour drive to dealership. Told the vehicle was there. Two hours into trip received call that it was sold. Would have appreciated to be More

by Dlma63
Customer Service
Recommend Dealer
No
Oct 09, 2021

Bournival Jeep responded

I apologize that our staff did not meet or exceed your expectations. The success of our business is built on honesty, integrity and the outstanding customer excellence we deliver day in and day out. I would like to address a few things that you mentioned in your DealerRater review. As you may be aware, the current automobile industry has been very competitive among both sellers and buyers. This increase in demand is a direct result from the limited inventory in the current climate. I am sure you understand this, because you were willing to drive four hours, instead of purchasing a vehicle closer to your own residence. Inventory is limited EVERYWHERE, not just in Portsmouth, New Hampshire. I have spoken to Fred Clark, the salesperson that has taken the brunt of this negative review. I needed clarification and an objective voice prior to responding. Fred Clark is a long-term salesperson, and consistently delivers superb service. He has excellent reviews and ratings, especially with DealerRater. He possesses outstanding qualities and is a positive representation of the Bournival Team. I understand your frustration and disappointment, but we were not malicious or trying to represent any ill behavior during your communication. Fred contacted you prior to your drive. He discussed the limited inventory, and that you had the option to leave a refundable deposit, to guarantee availability upon arrival. There are specific processes we have implemented to mitigate this gray area on the sales floor. All vehicles are available in our inventory, until there is a deposit collected. We have designed these guidelines to provide structure to our staff and organization. I wish you the best of luck on your vehicle journey. Alissa Bournival

August 12, 2021

Dealership Rating
Employee Rating

Superb! A#1! I travel over an hour to use them! More

by bernadette403
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dale Claus, Jeremy Brocato, Ryan Murby, Philip Nicholson , James Blaisdell, Stuart Katwick, Keith Lavoie, Steve Tobey

Oct 05, 2021

Bournival Jeep responded

Thank you bunches. Alissa

June 14, 2021

Dealership Rating
Employee Rating

I cannot say enough about Bournival Jeep excellent service that I received. From the moment I walked in and even after my purchase, every step of the way was pure CARE. Madelyn, Frederick, Ryan, Mike. More

by dhavaleshko
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alissa Bournvial, Ryan Murby , Mike Hollis

Jul 17, 2021

Bournival Jeep responded

Thank you for trusting us with your purchase we all really appreciate it. ENJOY!! Alissa

May 21, 2021

Dealership Rating
Employee Rating

Recently purchased a 2021 Jeep Wrangler and couldn’t be happier! Fred was excellent and answered any questions I had. He provided with his personal cell phone number, which made it simple to communicate an More

by Mutts6pack
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hollis

May 21, 2021

Bournival Jeep responded

Tom, Thank you for your recent purchase. Wishing you miles and miles of fun with your stunning Wrangler Peace Alissa

May 21, 2021

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Employee Rating

Best team to work with hands down! They genuinely care and will do whatever it takes to get you in the vehicle you want! Love my new Jeep and love Bournival! More

by ahhsports
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 24, 2021

Bournival Jeep responded

Ali Thank you for your purchase of your sassy Grand Cherokee X. May you have miles and miles of fun filled adventure! I also wanted to thank you for recommending your neighbor to us. We appreciate you and your kindness. Alissa Bourival

April 27, 2021

Dealership Rating
Employee Rating

Bournival Jeep was great, and Fred is amazing! He was so helpful from start to finish in preordering my Jeep Wrangler Sahara 4xe. I absolutely love the Jeep and look forward to coming to Bournival for servi More

by aawhit86
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessica Gorman

April 21, 2021

Dealership Rating
Employee Rating

This was literally the best car dealership I've ever done business with. I learned during my visit that it is the only female owned Jeep dealership in the country & I sensed that it was something the sales More

by Jamesgreenhalgh
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sales Mgr

Apr 22, 2021

Bournival Jeep responded

James, Wow!!!! I am so flattered and overwhelmed by this review. I am very proud of my staff too and thank you for taking notice of them. I am looking forward to meeting you and your son. You wil bel r new Wrangler. Thank you bunches and thank you for taking the time to do this review. Alissa and Fred

April 15, 2021

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Employee Rating

This was the best experience I've ever had with purchasing a vehicle. The team at Bournival is top notch! Their professionalism and experience shines through! I'll never buy another car from any More

by Kelly McGrenaghan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 16, 2021

Bournival Jeep responded

Kelly, Thank you for being a great cheerleader for us, and taking the time to review us!!! We appreciate you and your continued support Live the dream drive a Jeep. Alissa

April 13, 2021

Dealership Rating
Employee Rating

This was by far the best and easiest experience I've ever had buying a car. We worked with Fred and he was easy to talk to, and showed us everything we needed to know. He spent the time outside in the cold s More

by jsnestor09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Hollis

Apr 14, 2021

Bournival Jeep responded

Thank you and thank you for this great review. I appreciate that you took the time to write this. Wishing you many great Jeep adventures and fun!!! Alissa Mike Fred ,

April 05, 2021

Dealership Rating
Employee Rating

Very knowledge, informative, and helpful, Fred could not have been more pleasant and made the whole process very easy and enjoyable. I would highly recommend him to oyhers More

by Dan
Recommend Dealer
Yes
Apr 06, 2021

Bournival Jeep responded

Dan Thank you for taking the time to review us. We appreciate you Happy Spring!!! Alissa

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