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Fred Gregory
Fred Gregory | Page 3
Service Advisor
Suburban Chrysler Dodge Jeep Ram of Troy
1790 Maplelawn Drive
Troy, MI 48084
30 Reviews
Fred Gregory brought a 20+ year background of Chrysler service experience and commitment to customer satisfaction when he joined the team at Suburban Chrysler Dodge Jeep Ram of Troy in 2010. Fred’s current role as Assistant Service Manager allows him to continue delivering great service and also provide support for fellow team members. Fred prides himself on the personalized attention he provides to each customer every day. His commitment to excellence has earned him a place in the The Suburban Collection President’s Club, which annually recognizes top performers in sales and service. Away from work, Fred enjoys hunting in the fall, and spending time with his wife and 2 sons.
Read more30 Reviews of Fred Gregory
March 26, 2015
Great Goos service, usually fast when it comes to time of repairs and recalls, always calls when car is done and ready! Fred is the best Goos service, usually fast when it comes to time of repairs and recalls, always calls when car is done and ready! Fred is the best More
by Babyev01
Other Employees Tagged: Dane Taylor
Helpful 
March 18, 2015
Warrenty work on new Jeep Wrangler Fred Gregory scheduled the work and it was completed in a timely professional manner. Everything worked as expected. The dealership provided a compl Fred Gregory scheduled the work and it was completed in a timely professional manner. Everything worked as expected. The dealership provided a complimentary shuttle to take me home after dropping off the vehicle. Car was delivered on time and the exterior was washed when delivered. More
by coachts
March 15, 2015
Dreaded repairs made easy I had three gasket leaks that had to be repaired on my 2009 Dodge Grand Caravan - not the type of stuff anyone likes to pay for. They made it as painl I had three gasket leaks that had to be repaired on my 2009 Dodge Grand Caravan - not the type of stuff anyone likes to pay for. They made it as painless as possible - Fred Gregory was a great help. More
by Vanna Silver
December 13, 2014
New Lease made Easy Ralph Geary followed up as he said he would and made it a painless process in leasing a new Chrysler 200 for my wife. Ralph is very thoughtful, does h Ralph Geary followed up as he said he would and made it a painless process in leasing a new Chrysler 200 for my wife. Ralph is very thoughtful, does his research, and makes it easy to walk out feeling the customer is truly valued. More
by DavNel
Other Employees Tagged: Elliot Ryan , Ralph Geary
August 28, 2014
WORKING WITH THE BEST HIRE 10 TRACY ALTERS AND YOUR DEALERSHIP WILL RUN LIKE A TOP. SHE WORKS EVERY DETAIL TILL ITS RIGHT AND COMPLETE NO MATTER WHAT IT TAKES. THANK YOU HIRE 10 TRACY ALTERS AND YOUR DEALERSHIP WILL RUN LIKE A TOP. SHE WORKS EVERY DETAIL TILL ITS RIGHT AND COMPLETE NO MATTER WHAT IT TAKES. THANK YOU More
by DSCHWARTZ48
June 18, 2014
Great service department, great sales staff, good deal! While in from Ohio over the weekend for a wedding my 2003 Chrysler 300M decided it was time for a new radiator. (It's a great car for someone and sho While in from Ohio over the weekend for a wedding my 2003 Chrysler 300M decided it was time for a new radiator. (It's a great car for someone and should be on the lot for sale) I decided 11 years was long enough and I ended up trading for a mini van. Fred Gregory was the service rep I worked with initially to determine the cost of a repair and Jacki Burke then took over when I let them know I was interested in driving the used 2014 Grand Caravan I saw online over the weekend when the car first started having problems. I had been doing my homework the past year so I would know what I would replace the 300M with. When I saw the exact vehicle I knew I wanted and it only had 30,000 mi, was clean and handled great, I knew it was going home with me. I was treated fairly with the amount given on the trade-in, the price of the van and the interest rate charged with financing I had them arrange. It took the sting out of having something come up on a weekend that should have been nothing but a happy occasion. If I lived in the Troy area I would certainly use this dealership again. Ask for Jacki, she's THE WOMAN TO CALL! More
by karenkay0325
Other Employees Tagged: Jacki Burke
March 04, 2014
I have worked with Mike Paparelli for over 10 years now and will always come to him when looking for a new car. He listens carefully to my needs and wants in a car and always does what he can to ensure I and will always come to him when looking for a new car. He listens carefully to my needs and wants in a car and always does what he can to ensure I get the best price. He has made what is usually an unpleasant experience bearable. Over the years, I have referred numerous friends and family to him, even people who were loyal to other automakers and they have all told me what a great job Mike does. He has been very professional, knowledgeable and friendly. And you can always be assured he will get back with you quickly when you have a question. I will always recommend Mike to anyone looking for a no-pressure positive buying experience! More
by lederman69
Other Employees Tagged: Mike Paparelli
November 07, 2013
Scott Viau was a delight to deal with on my new vehicle, would recommend him to any one else that was looking to buy a new dodge vehicle. He took the time to show me all the controls of this dodge journey would recommend him to any one else that was looking to buy a new dodge vehicle. He took the time to show me all the controls of this dodge journey and made sure he answered all of my questions. Will be buying my next vehicle from Scott. Had a 2009 dodge journey that i traded in on this 2014 journey. was always a pleasure to deal with Fred Gregory in the service department, Fred was always willing to go the extra mile to make sure i was happy with all the work. More
by paulcote1234
August 24, 2013
We were told our T&C van was repaired and finished. When I went to leave the dealership several error messages appeared on the dash. We only went for oil change and tire rotation. We found we needed to When I went to leave the dealership several error messages appeared on the dash. We only went for oil change and tire rotation. We found we needed to purchase a new key fob. The service write up man said they needed to replace the ignition switch because it would not work with a new key fob. The ignition switch was working fine when I came in. After 3 more hours, the car was finally finished. When i got home i noticed the dashboard had not been replaced properly. It was very shoddy workmanship. The next morning the car would not start and had no power. This work was done on JUly 24. Needless to say I had a bad experience at Suburban Chrysler. I will not buy another car from this Dealership due to the poor service department. More
by MFGray
March 19, 2012
The service department at Suburban has done an excellent job on my first 2 visits. After poor service at Rochester Chrysler/JEEP It is a relief to find a service department that is friendly and will go the job on my first 2 visits. After poor service at Rochester Chrysler/JEEP It is a relief to find a service department that is friendly and will go the extra mile. More
by jkopp
Other Employees Tagged: Jim Grove
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