Garret Gebhart | Page 3

Oil Change and Coolant Level The personnel at Volvo of Tucson were all very attentive and caring. The Service Mgr., Garret Gebhart answered my questions and alleviated my concern The personnel at Volvo of Tucson were all very attentive and caring. The Service Mgr., Garret Gebhart answered my questions and alleviated my concerns. The overall experience was excellent! More

Helpful 1

Report | Print

1st CLASS!!!!!! I was driving in New Mexico & my Ranger broke down. Being stranded & having no clue what to do, I called Volvo of Tucson (where I purchased my vehicle I was driving in New Mexico & my Ranger broke down. Being stranded & having no clue what to do, I called Volvo of Tucson (where I purchased my vehicle). I made initial contact with Alexis, who was so happy & polite I felt like I could see her smiling through the phone! She pulled my file & patched me through to the Service Manager Garret writhin seconds. I told him the situation & he also displayed such a heartfelt ginuine concern of my situation that I felt like he was a brother I never met! Garret took complete control of the situation & found the closest Ford dealer & tow service for me. He even put a call into the Service Manager there to let him know of the situation. Garret requested complete involvement from the dealer, keeping my best interest at heart. In such a worst case scenario situation, Garret kept me at ease with everything. He checked the factory warranties & extended warranties I had & let me know confidently that I shouldn't have any issues getting my problem covered. He was absolutely right! The dealer repaired my vehicle under warranty & I was back on the road within 4 hours. Thanks to the Ford dealer but the real thanks goes to Garret & Alexis at Volvo of Tucson! They stopped what they were doing, knowing they would not be receiving my business & laid down the most superb level of customer service I have ever experienced!! Hats off to the Volvo of Tucson team & Garret! First class!!! More

Helpful 2

Report | Print