Gary Craven | Page 3

Got me right in and was quick! Nice people and clean. Will go back for sure! Nice people and clean. Will go back for sure! More

by HAPPYKATHY14 Verified Customer Verified Customer

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Honest, professional, efficient, they do what it takes to develop and retain loyal customers while selling a quality product. develop and retain loyal customers while selling a quality product. More

by Jane Gil Gardens NYC Verified Customer Verified Customer

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While I absolutely love my new vehicle I do think that the sales person should have had more knowledge on the vehicle's features than what he stated the vehicle was equipped with. I was told by him that t the sales person should have had more knowledge on the vehicle's features than what he stated the vehicle was equipped with. I was told by him that the vehicle had under the seat storage but that is not true for the model that I purchased. I was also told the vehicle had a portable table but again not true theses features are for the bigger model. These and some other little perks I was excited about but did not get. I was dissapointed after purchase to find out my vehicle was falsely represented and did not have them. I still love my BRONCO ! It took me forever to figure out how to use the GPS system with my phone as the fuse was blown in the vehicle. And the sales person did not know how to use the system . While sitting at Sarat Ford Agawam ( I am from MA. )waiting to get an inspection sticker an employee from family ford Enfield came in to get an inspection sticker for a vehicle someone purchased from family Ford, I asked oh that's funny how come I am here getting my own and you are here getting a vehicle inspected for someone. The answer I got was it all depends on who you are this is for a friend of the owner so I guess my money is not as good as the friend of the owner. I also left a bag In the back of the car I traded I called the next day to retrieve it but was told there was no bag over there My mistake I should have checked before leaving the car. The turnaround for getting my vehicle was wonderful. I just wish that what the salesman had said the vehicle had to offer was true. If your not sure dont say it. We did pay 3000 over MSRP WE were informed by the finance manager of that More

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Great services, the car what i found from Family Ford of Enfield. Differently i love it. Thank you. Great jobs guys. Enfield. Differently i love it. Thank you. Great jobs guys. More

by YULI2022 Verified Customer Verified Customer

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Very good dealership. Made my first truck buying experience very easy and simple. I will recommend them to other friends and family. Made my first truck buying experience very easy and simple. I will recommend them to other friends and family. More

by Seancallahanc Verified Customer Verified Customer

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They were fantastic, they helped me with all my questions. They were so timely for getting my car service questions. They were so timely for getting my car service More

by KRIVACSKELLY3 Verified Customer Verified Customer

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They were very helpful and knowledgeable with no pressure to purchase a specific model or type of vehicle to purchase a specific model or type of vehicle More

by JB1827 Verified Customer Verified Customer

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I like going to Family Ford of Enfield because they know my SUV, they know what I need for service based on the miles on my vehicle and always do a great job. my SUV, they know what I need for service based on the miles on my vehicle and always do a great job. More

by MIKECAMILLERISR Verified Customer Verified Customer

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The car we bought had less than 1500 miles of usage on it , was supposedly gone thru, and yet change of oil was wrong , serpentine belt has to be replaced and now they say lower control arm boot needs replac , was supposedly gone thru, and yet change of oil was wrong , serpentine belt has to be replaced and now they say lower control arm boot needs replacement, I guess they missed that when they “went thru it “. My advice take a used car there to a mechanic for a real going over More

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Went in for an oil change and tire rotation. Free with the Ford Pass points. Was only there about an hour and a half. Free with the Ford Pass points. Was only there about an hour and a half. More

by ALOUGHMAN1 Verified Customer Verified Customer

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