George Turosik

John Eagle Honda of Houston responded

Hello Lisa, I'm sorry that you are frustrated with how we've addressed your concerns. I understand your disappointment and it's unfortunate we could not come to a resolution that meets your expectations. If you do wish to continue this conversation, please reach out through the email below. If not, we wish you well moving forward. Best, George Turosik gturosik@johneaglehonda.com 713-929-1803 General Sales Manager

lisamtz25 responded

REPLACED THE BATTERY, the battery was NOT EVER the issues! AND YOU OFFERED NO OTHER HELP OR RESOLUTION! LIES!!! That is a bold faced LIE!!! Look at the response the dealership gave to the BBB. UNETHICAL, lacks integrity and just flat out doesn’t care! According to the BBB, your response is you will not be helping in any way to make this situation better. The NEW battery is sitting in the car that will not move it was not fixed by John Eagle Honda even though your dealership was aware of the car shaking prior to me completing paperwork in November, I brought the concern up and it was “nothing to worry about”, “the car shakes like that” Negligence and lack of integrity for customers safety is by far the worst. No refund, no solution, no help, and now I have no car because it will not work thanks to John Eagle Honda. MESSAGE FROM BUSINESS: The customer purchased an as is 2010 (13 year old vehicle with 121,000 miles) AS- IS. We specifically have the consumer sign an AS-IS document (attached). We replaced the battery for the customer and offered other solutions to her issue which she rejected. The vehicle was purchased back in Nov 2023 and past a state inspection. We will not pay for the repairs the customer is now claiming as the car was sold as is and the customer has had the car for months.