Gerard Dumas
Gerard Dumas at Joe Rizza Acura
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Gerard Dumas

Sales

Joe Rizza Acura

8150 W 159th St
Orland Park, IL 60462

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4.9
99 Reviews
4.9

99 Reviews

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99 Reviews of Gerard Dumas

February 15, 2024

Dealership Rating
Employee Rating

The finance guy was not helpful. He couldn't even answer a simple question. He just gave the paper to sign with no explanations. He was not nice and gentle. I hope you guys replace h More

by BECKLYNE68
Recommend Dealer
No

Other Employees Tagged: Gerard Dumas

Feb 19, 2024

Joe Rizza Acura responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 22, 2023

Dealership Rating
Employee Rating

I have leased several cars via Joe Rizza Acura so obviously I like the experience. However working with Gerard Dumas made this my best experience.yet. He was more than accomodating, changing his work More

by feesue1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 23, 2023

Joe Rizza Acura responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Gerard and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 22, 2023

Dealership Rating
Employee Rating

It was a pleasant experience. Gerard took his time to go over all the features with me More

by D_GROSSETT
Recommend Dealer
Yes

Other Employees Tagged: Gerard Dumas

Nov 23, 2023

Joe Rizza Acura responded

Thank you for taking the time to share your thoughts on working with Gerard and our team. We're glad to hear we delivered such a great experience!

August 27, 2023

Dealership Rating
Employee Rating

Jeremy Lillie was amazing to work with. Couldn't be happier with my 2023 MDX ASPEC! More

by Vicki Buss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Dazzo, Jeremy Lillie

Aug 28, 2023

Joe Rizza Acura responded

Thank you so much for taking the time to share your feedback with us, Vicki. We are delighted to learn about your positive experience and congratulations on your new MDX! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 08, 2023

Dealership Rating
Employee Rating

Dealership was thorough and everyone was very kind. They provided me drinks and made sure that I had everything I needed while I was waiting. More

by DTRIMMEL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jul 10, 2023

Joe Rizza Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 12, 2023

Dealership Rating
Employee Rating

Very nice but skimmers. Fast talkers that are focus on jacking up prices with slick moves More

by bernadine.long922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 14, 2023

Joe Rizza Acura responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Bernadine, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jun 14, 2023

bernadine.long922 responded

I have an excellent credit rating. I ask for 72 months to pay off car loan. I was given 75 months so Joe Rizza Acura coukd collect more money. I was charfes a 9.88% rate for a 2016 acura rdx that cost $25,000+. I made a down payment that brought sale down to $19,000. "Are you making a down payment and uf yes how much" was the 3rd questioned asked of ne and then the skimming started to raise the cist up to $29,000+ at 75 years. Slicksters!!!!

June 10, 2023

Dealership Rating
Employee Rating

Professional no nonsense buying experience. .best buying experience in my 69 years..the Gerard the sales consultant was very knowledgeable and helpful in our decision in purchasing the MDX. More

by DARR88K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony LaGiglio

Jun 12, 2023

Joe Rizza Acura responded

Thanks for sharing about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

March 25, 2023

Dealership Rating
Employee Rating

Great customer service! ! No pushy salesmen and very accommodating. Overall a great experience. I would purchase from here again. More

by mholmes710
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 27, 2023

Joe Rizza Acura responded

Congratulations and thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.

March 19, 2023

Dealership Rating
Employee Rating

From the moment we walked into the establishment, Joe Rizza everyone greeted us. Special shout out to our personal guide of the day. Mr. Gerard he took care of us, even all of my questions that I had in More

by QSHERIKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 19, 2023

Joe Rizza Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.

February 04, 2023

Dealership Rating
Employee Rating

This is my 4th lease. Each lease is exactly what I wanted. And I appreciate the kindness and great customer service you would expect when purchasing a new vehicle. More

by vlm3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 06, 2023

Joe Rizza Acura responded

Thanks for your feedback on your recent visit to Joe Rizza Acura. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

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