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114 Reviews of Gerry Lamirande
March 15, 2023
My Service Manager was Derek and he has been great. I have a transmission issue on my F150 and he has given his all to make it right and I am confident that it will eventually be fully repaired. I have a transmission issue on my F150 and he has given his all to make it right and I am confident that it will eventually be fully repaired. More
by zacard222
Other Employees Tagged: Derek
Helpful 
March 03, 2023
I had no choice but to bring my car to Salem Ford being they are the closest Ford dealer to me. I had them do some AAA claim work on the electronics and also on the body where the gas cap cover is. Once I they are the closest Ford dealer to me. I had them do some AAA claim work on the electronics and also on the body where the gas cap cover is. Once I got to the dealer to pick the car up, I saw that my touch screen was still blank, so since my rep Ray was nowhere to be found, I asked his colleague Derek for help and Derek accommodated my needs. He had their electronics guy reset 1 of the pods in the car and that got my touchscreen back up. Their body shop is the pits. I asked them to complete their offer to repair the damage to the body that their tech did when he installed the new gas cap cover. he used a metal tool on the job and he made chips in the body at the point where the gas cap cover lays. Very shabby. I also noticed that my gas tank was reading almost down to 1/2 a tank after I gave them the car with a FULL tank. They refilled my tank. 2 weeks later, I noticed that my winter snow brush was missing from my back seat, I knew it had to be Salem Ford's detailer that toom and removed it to clean my car out. I bought another identical snow and ice scraper like the 1 they lost on me, gave their Serbice Manager, Gerry, my receipt, and he reimbursed me for the cost. Thanks for that Gerry. /Before I forget, Salem Ford uses Uber to shuttle their service customers to and from the dealership, their Uber drivers suck. The 1st driver, John, almost hit another oncoming pickup truck with me sitting next to him up front, the 2nd driver barely spoke any English. For a brand new Tusacn Village facility, one would expect better service all in all. My recall work was the job that was done right. These guys never returned my phone calls after I left messages with Ray. Gerry had just called and left me a message just before I showed up in person today to get help. Thanks again for the cash reimbursement Gerry, that was much appreciated. More
by savyguy
February 20, 2023
I recently moved up north from NC. It's been extremely difficult to find availability and good service. This dealer exceeded my expectations and provided the best service I've ever exp It's been extremely difficult to find availability and good service. This dealer exceeded my expectations and provided the best service I've ever experienced. More
by ced01862
January 23, 2023
This dealership is a very well oiled machine, everyone is friendly and experienced. Thank you friendly and experienced. Thank you More
by T.tracy1245
Other Employees Tagged: Leonard Huysmans, Brandon Driscoll, Kobbey Silva , Steve Amaral, Ryan Donnelly
January 22, 2023
AFTER PURCHASING 2019 LINCOLN WITH 30 K, HAD ISSUES WITH FRONT END THAT THEY TOOK INTO SHOP AND RESOLVED IN TIMELY FASION. SUPPLIED LONER FOR 24 HR. PERIOD UNTIL REPAIR WAS RESOLVED. PURCHASING OUR VEHICL FRONT END THAT THEY TOOK INTO SHOP AND RESOLVED IN TIMELY FASION. SUPPLIED LONER FOR 24 HR. PERIOD UNTIL REPAIR WAS RESOLVED. PURCHASING OUR VEHICLE, WE HAD LARRY CLEARY [FAIRLY NEW TO TEAM] AS SALES REP., IF NEED BE WILL RETURN TO HIM FOR POTENTIAL PURCHASE DOWN THE ROAD. More
by ED M.
Other Employees Tagged: Steve Amaral
January 16, 2023
Best experience I have ever had at a car dealership. Everyone was so friendly, they communicated with me the entire time I was waiting, and the waiting area was clean, and well stocked with coffee, wate Everyone was so friendly, they communicated with me the entire time I was waiting, and the waiting area was clean, and well stocked with coffee, water, and even a special treat! 10/10 would recommend! More
by Emily
Other Employees Tagged: The woman at the desk in the waiting area, I think her name was Sammy? She was wonderful!!
January 06, 2023
I brought my truck in for an oil change and small issue with brakes a day earlier than scheduled. They got it done a day early and solved my brake issue. The truck came back clean and they did excellent wo with brakes a day earlier than scheduled. They got it done a day early and solved my brake issue. The truck came back clean and they did excellent work. Thank you More
by wrench77
Other Employees Tagged: Shane Smith , Michael Maysonet
November 21, 2022
Excellent service! I had a great experience on my last visit. I am completely satisfied with the service. I have to mention also the profesionalism, talent, and people I had a great experience on my last visit. I am completely satisfied with the service. I have to mention also the profesionalism, talent, and people skills of the service representative. He scored A+. Great job selecting and hiring employees! More
by Jairo
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