Gerry Martel

Today I picked up a car I’ve been aspiring to own for quite a while - the 2021 Audi RS5. What an incredible machine. I worked with Kha Tran and Mike Pham on the deal, and let me just say this was one quite a while - the 2021 Audi RS5. What an incredible machine. I worked with Kha Tran and Mike Pham on the deal, and let me just say this was one of the most ideal, easy car buying experiences I’ve probably ever had. We did a chunk of the logistics via text / phone, so when I got there it was basically just to sign papers and pay. Could not have been easier. I’m thrilled with my purchase, and if you’re reading this and considering buying something from Audi Atlanta, I think you’ll be very pleased with how you’re treated, their professionalism, and how easy it can be to buy a great car and still get a great deal. Yes, even in this economy. My sincere thanks to Kha for working with me to make it happen. Ask for him if you go in. A true professional, and I’d give him 5-stars. Highly recommend. More

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Audi Atlanta is a terrific dealership to work with. Brian Spaner and Gerry Martel made sure that I received all available incentives from Audi. Brian and Deana walked me through the Q5 instrumentation. Brian Spaner and Gerry Martel made sure that I received all available incentives from Audi. Brian and Deana walked me through the Q5 instrumentation. Chris Lam came to the house to set up the garage door opener. What a great team. More

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Julian and Gerry were fantastic to work with. They made the process very quick and easy. Julian’s knowledge of the car was excellent and provided for an easy decision. They made the process very quick and easy. Julian’s knowledge of the car was excellent and provided for an easy decision. More

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Brian was very knowledgeable, professional, and helpful. Was a pleasure to work with and made the buying experience very easy. Was a pleasure to work with and made the buying experience very easy. More

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If you plan on buying a car from Audi Atlanta and paying cash for it, you may want to think again. You will have a very difficult time getting a title. I purchased a used car from Audi Atlanta on 9/16 cash for it, you may want to think again. You will have a very difficult time getting a title. I purchased a used car from Audi Atlanta on 9/16/23. Prior to purchase, I made sure with my salesperson that the title was in house and available if I came down to purchase. I was told it was and that my salesperson physically saw the title. Prior to coming down, a FI person (Mike P) convinced me to finance it because they would get a kickback from the bank. I told him that I would, but only if there was no limits on loan payments required prior to paying off (there usually is). He informed me there was not. The next day they overnighted me a bunch of paperwork that was blank that he wanted me to sign. I told them I would not sign them, along with some forms that were not even needed. The next day a FI manager called me and we talked about it. He told me that I would have to keep the loan 4-6 months in order for them to get the 1% incentive. So we went back to purchasing with cash. I proceeded to go down to Atlanta to purchase the car. I would like to add that prior to the sale, they returned my calls promptly and answered all my questions . My salesperson would return a call or text. When I got to Atlanta to purchase the car the title was not available. I was told there was nobody in accounting on the weekend and Pete K said he would overnight the title on Monday. This probably should have been a red flag, but I trusted this dealership. Pete followed up first of the week and told me that company policy is that they hold the title for 10 days when paying by cashier’s check. 10 days was the 26th. Then I was told 10 BUSINESS days. Today (9/29) is 10 days. The check was verified PAID on 9/20 by Wells Fargo. It turns out the car is very uncomfortable for me to drive. I requested if they could get me the title prior to 9/29 so that I could trade it on a new car. I lost incentives because they failed to get the title to me. I tried to get my title before posting this review, but the GM is claiming it is company policy to hold the title for 10 days from the day it clears the issuing bank. So now they say they will release on Oct 4th. Under Georgia Code 40-2-32(a), it gives the dealer 30 days to successfully provide a title. But I was informed that is only applies when they are the ones submitting the title. I paid cash, they did not collect sales tax or title fees. Therefore they are required to provide title within 48 hours of verified payment. The GM is trying to get me to believe the their bank holds cashiers checks for 10 days before releasing the funds. No bank does this. A VERIFIED cashiers check is paid immediately upon it being presented to the issuing bank. That is why it is a cashiers check, not a personal check. I can not recommend this dealership to anyone. In my experience, they can not be taken at their word. Three dealership employees told me I would get the title right away or the next business day because the accounting office was closed on Saturday. The GM says company policy says all checks are held 10 days from day they are submitted for payment. Only problem is, it appears no other employees are aware of this policy. So legally, I was not made aware of it, so it can not apply. I would never have bought the car if I knew I would not be getting title. If you paid cash for a car, would you leave without the title? I will say the Pete K has been trying to help me get the title from day one. He should be the GM. He knows how to work with customers to get things done. More

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Julian was knowledgeable, courteous, prompt and engaging. It was a pleasure to work with him and I would recommend him to anyone interested in a Audi vehicle. It was a pleasure to work with him and I would recommend him to anyone interested in a Audi vehicle. More

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Fair and Honest, straight forward, great customer service. Stand by their word and their product. Great overall experience. service. Stand by their word and their product. Great overall experience. More

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Julian did a fantastic job throughout the sales process. Honest and trustworthy, patient and intelligent, great customer service. Highly recommend him and Audi Atlanta for your automotive needs! Honest and trustworthy, patient and intelligent, great customer service. Highly recommend him and Audi Atlanta for your automotive needs! More

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Audi Atlanta surpasses the competition in every way. Tiana Chichester provided 1st class service from start to finish. Gerry Markel the sales MGR was also excellent. Both Tiana & Gerry made it fun and e Tiana Chichester provided 1st class service from start to finish. Gerry Markel the sales MGR was also excellent. Both Tiana & Gerry made it fun and easy to work while delivering best in class service. I highly recommend Audi Atlanta and Tiana Chichester! Quintin Jagor in Finance was equally helpful with no high pressure sales - just got the job done with out any hitches. Excellent service all the way around !! More

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I had a great experience buying our Audi from Blake and everyone at Audi Atlanta. Blake was extremely helpful and professional throughout the entire process, and made the whole experience very easy and str everyone at Audi Atlanta. Blake was extremely helpful and professional throughout the entire process, and made the whole experience very easy and stress free. I would highly recommend Blake and Audi Atlanta for anyone considering their next Audi purchase. More

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