Gil Watters at Subaru Superstore

Our 2007 Forester had some problems with the motor and we needed some major work. We live (having moved) in Northern AZ and didn't know where to go. The Chandler Dealership was awesome. They kept us informed during the month and told us what was going on. When your spending so much money getting the car fix, you want to know what is going on. When we picked the car up, within 10 miles, the radiator hose blew. They sent out a service man and totally took care of us and made things were set. Also the dealership was very clean and they had snacks while we waited. Thank you Gil and Dulcinea for such great service!

Was this review helpful to you?    Yes | No Thank you

After reading online reviews of various different vehicles and deciding to downsize from my Nissan Titan Truck to a Wagon / Crossover, I opted for the Subaru Brand. I inquired on several local Subaru dealers websites for pricing on the particular model I was interested in - the Subaru Outback and within Minutes received a response from Cole & Scott on the Internet Sales team at Subaru Superstore. 3 months later - I believe I am still waiting on a response from at least 1 other Phoenix Metro dealer!

My initial visit / test drive was to take a 2012 Manual Transmission Outback for a spin, as I initially was looking into the possibility of purchasing the Manual Transmission. One of 2 Manual Transmission Outbacks they had in stock - unlike the other dealers in the valley who had only Automatics available.

After taking the Manual Transmission for a spin, I felt under no pressure from Scott to purchase that vehicle and we then test drove a Manual Transmission Impreza so I could compare the 2 vehicles. I decided the Outback was definitely the vehicle for me at that point, but opted to not purchase immediately until I had done more research.

Having left the dealership on that initial visit, where my Nissan Titan was also inspected for its Trade In Value - I then emailed with Scott & Cole several times before visiting a 2nd time to test drive both a used 3.6R Outback and a 2012 and 2013 Outback 2.5 CVT.

I then parted a 2nd time without making a purchase, feeling under no pressure or obligation to do so by the 2 awesome sales guys Cole & Scott. I was pleasantly surprised to not be hassled by the normal "Let me speak to my manager" dealership salesman techniques.

On my 3rd and final visit after negotiating a price on both a used 2011 3.6R Outback and a brand new 2013 2.5 CVT, with the spec I wanted in each model. I opted to purchase the brand new 2013 Outback. As Cole had already instructed me to go through the credit application online before my visit, the paperwork was a breeze and I was through with the paperwork and financing within an hour. Not something that is the norm from my experience with various other brand dealerships in the valley.

Having agreed an already low finance rate, I was surprised to receive an email the next morning from the Finance guy advising he had managed to get me an even lower rate 0.5% lower than my initial documentation. He then asked if I wanted to take the lower rate, which would mean me returning and resigning a few papers - or run with the original rate. No brainer there of course - I went back the next day and signed the papers for the lower rate, which took no more than 5 minutes.

Having now owned my Outback for 4K miles, I have had the pleasure of working with both Kristi and Mike in the Service Department, who have both been very professional and awesome to deal with. I hope to remain a loyal customer to Subaru Superstore and work with all of the awesome staff there again in the future.

Was this review helpful to you?    Yes | No Thank you

Gil offered me an appointment the same day I called. I had a difficult to detect noise that could not be identified by 2 other shops. They succeeded at discovering the problem and doing the repair work for me the same afternoon, allowing me to travel out of town with confidence.

I have worked with Mike Harris in the past and can't say enough about how great he is to work with. He's knowledgable, professional and really cares about his customers. He just moved over to the Superstore and they're lucky to have him. Once his customers find this out, they're all going to be coming over for whatever they need.

Thanks to everyone for your kind and excellent service.

P.S. My dog had a very nice afternoon hanging out in the showroom as well!!

Was this review helpful to you?    Yes | No Thank you

This dealership is far different than any I've ever dealt with. Perhaps there is something to be said for family-owned. So honest and obvious they are seeking long term customers. I will definitely buy my next Subaru at their Chandler store...AWESOME

Was this review helpful to you?    Yes | No Thank you

Took Outback in for scheduled service- they were on time, professional and friendly. Very comfortable waiting area too. John even got one of the auto detailers to buff out a door-ding on the passenger side. I missed that guys name but he was great. Awesome job guys!

Was this review helpful to you?    Yes | No Thank you

I have owned a Subaru for seven (7) years now and I would like to purchase a new one. I was very excited to see that a Subaru dealership yet alone Superstore had opened in the East Valley where I live. Owner Richard Cvijanovich and his employees are extremely friendly, knowledgeable and low key. I trust that their service personnel will not push any unnecessary repairs at me and their sales associates will be up front as well. Thanks to Richard and his Team for a truly delightful experience for service and car shopping. I am looking forward to my next purchase of an Outback from the Subaru Superstore of Chandler, which I hope will be soon!

Was this review helpful to you?    Yes | No Thank you