"Amazing customer service!!!"
Love my new car! Julian and Gilbert were both very helpful throughout the entire process and I am also going to recommend my friends and family.
"Customer service at its best..!!"
This is our first car purchase. We had visited this dealer based on the reviews and ratings online for their customer service and price. We must admit that those were so true and felt like home. We love the ambience and friendly atmosphere at the dealership (no pushy). We worked with Erick and Freddy and they both are amazing person. Freddy was very patient in listening our requirements and helped us in explaining the various trims and features and in choosing our car. In fact we went to buy a sedan but we bought a coupe. We love it. Thank you Freddy for taking an extra mile to deliver our car at home. We thoroughly enjoyed the overall process. Would recommend " Fernandez " if you're planning to get a car and the go to person is " Freddy". Thank you guys and we love the every trip of our new car:-)
"Great car buying experience "
I went through an employer sponsored car buying program to locate a new vehicle. Once I entered my information, Ernest Esteves of Fernandez Honda immediately reached out to me with a detailed price quote for a vehicle that fit my specifications. The price was super competitive and there were no hidden fees. I set up an appointment, and was able to test drive and then purchase the vehicle that same day. The only somewhat negative aspect was that the process took 5 hours. This was due to the time it took to get my trade-in appraised, plus a rather long wait for my turn in the business office.
Everyone at the dealership was very professional, friendly and helpful. Ernest did a great job going over all of the features of the vehicle and even followed up the next day to see if I had any questions. Gilbert Martinez in the business office assisted me with all of the paperwork and made sure that I understood the warranty features. I also appreciate the assistance given by Daniel (I didn't get his last name) in assessing g my trade-in. I called a few times and was always greeted pleasantly by Evelyn Gomez. Devin Ramirez also took time to answer some questions about my new vehicle a few days after the purchase (Ernest was off that day).
Overall, it was a great car buying experience. I will definitely consider buying through Fernandez Honda when it comes time to buy another vehicle.
"knowlegable,friendly ans efficient"
- Tom W.
Very good experiece, helpful, no strongarm tactics,friendly people, clean dealership...great salesman.We were recommended by our daughter Jennifer C who services her car there We live on the other side of town,but it was worth the drive to Fernandez Honda.
"Fast easy and extremely professional."
- Ramirez 612
This is the 4th time back to Fernandez Honda and we could not be more happy. The service given to us by the sales staff was top notch and we were in and out within 2 hours. If you are thinking of getting a new Honda Fernandez is the place to go.
"Used 2014 Honda Accord "
- Kristy S.
I got a great deal on my 2014 Honda and I am incredibly happy with it! Everyone at Honda were super nice and professional, I would highly recommend.
Other Employees Tagged:
"Our 2017 Honda Accord Hybrid purchase"
- Out of Towners 1
I bought my car at Fernandez Honda in San Antonio because I got a better deal there than I would have in El Paso. It was worth making the trip to San Antonio. Believe me. It was worth it.
I initially did my new car purchase research through USAA and I was able to get an idea of how much of a discount I could get. I wasn't able to get a good deal in El Paso so I tried San Antonio and other area large cities.
Mark Smith from Fernandez Honda contacted me right away by phone and email to offer me a deal on the Honda. I informed him my wife and I would be traveling by train to purchase the vehicle and he offered to pick us up.
Mark was very helpful and patient with us. He never pressured us and was very personable. The other staff members were very courteous and helpful. The finance department was very helpful and did not pressure us.
My wife and I would personally recommend Mark and Fernandez Honda to our friends and family. I encourage others to get their new auto purchase quotes from Fernandez Honda before they make a final decision.
"Always great "
Been a customer at Fernandez for 15 years. Great service
Gilbert has been extremely helpful to me and other family members
This is the second vehicle I've purchased from Jaime
"Excellent, new pilot purchase"
Our salesman Jose olivares was friendly and knowledgable. Once we agreed on a price we received great financing .and We never felt pressured.great service
"Outstanding Sales Experience!!!"
True professionalism and outstanding customer service was displayed by both my Salesperson (George Burgueno) and Finance Rep (Gilbert Martinez). Even though I showed up late in the evening, George took his time answering all my questions and showing me different CR-V’s to choose from…he showed tremendous patience and caring. Before going to see the Finance Rep, I was very nervous, but Gilbert also displayed exceptional customer service and patience as well. He explained all aspects of the transaction and answered all my questions in manner that I could understand. Both George and Gilbert stayed way beyond closing time but never complained. Thank You Fernandez Honda!!!