Gilbert Rodriguez | Page 14

Jenkins Nissan was the second place we took our car to first place told us there was nothing wrong with the car Jenkins told us what was wrong with the car very courteous very helpful would take my car ba first place told us there was nothing wrong with the car Jenkins told us what was wrong with the car very courteous very helpful would take my car back there again I will buy my next car there they're very courteous very helpful thank you Jenkins Nissan More

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Well it was a 2 hour wait besides that the employee 's were great Gil was fantasticI definitely recommend the service at Jenkins Nissan were great Gil was fantasticI definitely recommend the service at Jenkins Nissan More

by cherchercool71 Verified Customer Verified Customer

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Great customer service, work was done in a timely manner, everything was explained and all paperwork had all the information everything was explained and all paperwork had all the information More

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Three hours to do an oil change and change a tire? And, then, I was told it would be $150 to do a diagnosis on a bent seat track. It wouldn't be $150 to fix the problem. It would be $150 to determi And, then, I was told it would be $150 to do a diagnosis on a bent seat track. It wouldn't be $150 to fix the problem. It would be $150 to determine why the seat wouldn't slide forward or backwards. I know exactly what happened and why the seat couldn't be adjusted. The last time I had a oil change, the technician slammed the seat back and it has never worked since. Why should I pay $150 to fix something an employee of Jenkins broke? I'm 4'11", 77 years old, and live alone. My seat had never been adjusted until I brought it to Jenkins. Obviously, most men are taller and can't fit behind the wheel when the seat is on my setting. So, he had to adjust it. That's understandable. But, there's no need to slamm it back and bend the track that the seat slides on. Even at that, if he broke it accidentally.....fix it! More

by dlaskey805 Verified Customer Verified Customer

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Thus is my second visit veery friendly, acknowlegable an polite team. Love the coffee station! polite team. Love the coffee station! More

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For the last 14! years we have purchased cars and had car service with Jenkins of Lakeland as we were treated well and service was thorough and efficient . We live in years we have purchased cars and had car service with Jenkins of Lakeland as we were treated well and service was thorough and efficient . We live in Valrico so this is a distance to travel . Due to COVID I have not been back until this past Wednesday as I had a Nissan recall for my ABS system to be checked. I have always trusted Jenkins Nissan of Lakeland to take good care of me and my car.I called made an appointment for this recall service and was told it may take 4- 4 1-2 hrs. At no time was I told details of the inspection needed to assess my car and that the part would have to be ordered per vin number. All this is acceptable if explained but never was . I received a call stating call me back by Gil the service rep. I had to call 4 times waiting on hold 10-20minutes and when someone said they would locate him I was on hold 35 minutes . Gil was very cavalier about my wait time and acted like it was no big deal for them to order the part and I would have to be scheduled again to fix the recall issue. He stated my wait was because he had to fly around the shop to put out fires . He should have explained this to me when I dropped the car off about returning and been more polite when speaking with me. As a result I will never return to this Jenkins Nissan. I had to ask for a manager to get the real explanation of how this appointment should have gone . There was a lot of talking in circles . You may not really care but this type of interaction is poor business . More

by smokris Verified Customer Verified Customer

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Nissan always call to remind the appointment, always good service the bring us free water 😉 service the bring us free water 😉 More

by luzfernand1 Verified Customer Verified Customer

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Horrible communication. I had to call them to see if the part I needed came in. Labor cost were ridiculous. Way to high for the work that was done. I had to call them to see if the part I needed came in. Labor cost were ridiculous. Way to high for the work that was done. More

by njw8100 Verified Customer Verified Customer

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I waited 3 hours for an oil change, tire rotation, and brake flush that I was told 45 minutes max. When I asked at the 3 hour mark a status update, they only had done the oil change. I asked about the tir brake flush that I was told 45 minutes max. When I asked at the 3 hour mark a status update, they only had done the oil change. I asked about the tire rotation and the tech said “oh I forgot we were doing that”. I just got my car back and left. Give your money elsewhere. More

by Guy Verified Customer Verified Customer

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The customer service is very great here. Mr. Sulaiman was a great help to me my phone was dying and he gave me a charger. Mr. Sulaiman was a great help to me my phone was dying and he gave me a charger. More

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