Grant Kitner | Page 3

After calling numerous times about our temporary tag expiring and no one willing to help. They sent another temp tag, after the vehicle was on expired tag for 2 days.. But that’s not the worst part. Due expiring and no one willing to help. They sent another temp tag, after the vehicle was on expired tag for 2 days.. But that’s not the worst part. Due to the dealership not processing the title work on the deal in a timely manner, the state of Florida sent me a letter stating my drivers license was to be suspended for failure to carry insurance on my vehicle. This was the vehicle that was traded in. And at 35 days it still was not reported to the department of motor vehicle which I confirmed by going there. We continue to call multiple people that were unhelpful and cared to get this process taken care of in a timely manner that the state suspended my license for a vehicle I no longer owned. I personally reached out twice to the general manager left two voicemails and never received a phone call back. And yet to this day I still have not received a phone call back. Now at this point I have taken two days off of work and had to pay to have my license reinstated because the dealership couldn’t do their job. 100% the DMV stated to me this occurred because the dealership failed to do the title work within the 30 days of purchase. So It has now cost me 2 days work of $1108 and reinstatement fee of $54. I purchase a new vehicle about every 2 years. And never have been treated or disregarded this badly. This dealership is what gives the business a bad name. More

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First time for an online purchase. It went fairly well, considering my internet went out for 3 days about the time we started with the documents, pictures and other details. Not the ea It went fairly well, considering my internet went out for 3 days about the time we started with the documents, pictures and other details. Not the easiest thing to attempt over a cellphone with a poor connection. But everyone I dealt with there was very patient, with no pressure. I liked that the available cars were all from new car dealerships, and all owned by the same company that owns the sales platform. And a very large selection with fair pricing, not a lot of back and forth like most dealerships. And they were able to offer financing for an older vehicle with higher mileage than what most auto lenders would accept. The truck I received was as described, no surprises, and the trade-in value they allowed for my truck was fair enough. All in all a good experience, and I will certainly go here first for my next vehicle. More

by johnbierley0 Verified Customer Verified Customer

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Vehicle made undrivable due to ABS control failure. Ford unable to get new part, refuses to source used part. Vehicle had to be junked at a loss. Screw your company and screw everyone who works there. Ford unable to get new part, refuses to source used part. Vehicle had to be junked at a loss. Screw your company and screw everyone who works there. More

by rapeders Verified Customer Verified Customer

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Service agent responded promptly and put up with my requests. The auto start stop is at least partially fixed. requests. The auto start stop is at least partially fixed. More

by KEMPFSEAN1 Verified Customer Verified Customer

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Exelent, fast, cordially, professionals, persistent, punctuality, competitive, advanced, diverses, clean, safety, diligent, compromise, teamworkers, responsible. punctuality, competitive, advanced, diverses, clean, safety, diligent, compromise, teamworkers, responsible. More

by KKTAARIEL Verified Customer Verified Customer

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John was absolutely the best to work with! Would definitely use him again in the future. Would definitely use him again in the future. More

by MESTES3718 Verified Customer Verified Customer

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En general son el peor dealer de todo Estados Unidos apesar de ser una marca americana. Yo tengo dos ford en mi casa pero el servicio técnico con ellos en el dealer es pesimo te roban el dinero con la c apesar de ser una marca americana. Yo tengo dos ford en mi casa pero el servicio técnico con ellos en el dealer es pesimo te roban el dinero con la cara muy dura sin importar las garantias. Las garantías es por gusto porque te vuelven a cobrar las piezas y los precios para reemplazar una parte con ellos es mejor comprar otro carro nuevo. Yo mismo les compre una transmisión que supuestamente era nueva y era rebuild, encima vino dañada y la garantía no me cubría el daño, encima que pago por cambiar la pieza me trajeron la nueva con el mismo daño. Resumiendo mi carro se paso 3 meses y 17 días en el dealer solo por cambiar la transmisión que yo tuve que buscarla en otro dealer en miami porque ellos se tardaban 6 meses. Encima aun estoy esperando 1000 dolares que deberian devolverme por regresar la transmisión dañada. Por eso la toyota tiene mucha más fama en USA no siendo una marca americana. More

by Jose segui Verified Customer Verified Customer

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This dealership along with many others hire incompetent techs, took my truck in for over 30k miles to find out from an independent repair shop that the motor mount bracket was bent causing the issues iv ha techs, took my truck in for over 30k miles to find out from an independent repair shop that the motor mount bracket was bent causing the issues iv had since new. Terrible service More

by odelld1989 Verified Customer Verified Customer

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My third vehicle from Elder Ford Ayman and his manager were top notch . Told him what I wanted and how much and it was like magic , he got me my SUV I couldn’t find for a long while !!! were top notch . Told him what I wanted and how much and it was like magic , he got me my SUV I couldn’t find for a long while !!! More

by Mohamedmonem75 Verified Customer Verified Customer

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Very willing to work with me, and to make me comfortable with my purchase.. over all it was a great experience. with my purchase.. over all it was a great experience. More

by ciaobeau Verified Customer Verified Customer

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