Greg Burks

I'm disappointed that initially I had to communicate via text about my vehicle with a service person. Also I was giving a price via text of 3,000 dollars to repair my air-conditioning in my vehicle. The tex text about my vehicle with a service person. Also I was giving a price via text of 3,000 dollars to repair my air-conditioning in my vehicle. The text also stated that the windshield might break. I called to talk with a person and was told that I would be responsible for the windshield if it breaks. I still can't get no understanding about having to pay for something I did not break. My windshield is not broken, so if it breaks, I feel that I should not be responsible. I was also told that a windshield would cost about 800 dollars. 4000 dollars to fix air-conditioning is ludicrous, and yet I spent 223 dollars on a diagnostic. I wish I could have my air-conditioning fixed, but the prices are unreasonable. I am a unhappy customer. More

by kammypooh07 Verified Customer Verified Customer

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The cost increase on a basic oil change is not justified. i wont pay 129 i wont pay 129 More

by scoob672003 Verified Customer Verified Customer

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This was one of the worst customer service experiences I’ve ever had. Literally from start to finish, this was a bad experience. My car is fixed, but the use of Serra Chevrolet Service will not be in my f I’ve ever had. Literally from start to finish, this was a bad experience. My car is fixed, but the use of Serra Chevrolet Service will not be in my future and I will be sharing my experience. I believe it was poor communication and a lack of integrity. It was a lot unprofessional service. More

by colinrichmond2020 Verified Customer Verified Customer

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My experience literally, from drop off to pick up was a big cluster. At drop off, someone greeted me, put a reader on my car and tossed it to the Service Advisor, Armand Planter. Then another person took m big cluster. At drop off, someone greeted me, put a reader on my car and tossed it to the Service Advisor, Armand Planter. Then another person took my car before, I had even spoke to the service adviser. While, at the Service Desk, the guy was on a call on speaker phone. Meanwhile, my car was already gone. The communication was a disaster, dealing with Armand. Once it was agreed upon, what we were doing to fixed the car, the young man, supposed to text me updates and that the car was finished etc….. at some point, he was texting the wrong phone number, even though, he started the text thread. ie. Don’t text in all caps, find out a customer’s preferred communication number and method, confirm that your “customer “ has received any information……ie…. With five desks so closed together, I wouldn’t use speaker phone and or play music at your desk. I wouldn’t leave five to six keys laying around unattended….. More

by colinrichmond2020 Verified Customer Verified Customer

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I was impressed with my salesman Joshua. Everyone went out of their way to insure I was happy. Everyone went out of their way to insure I was happy. More

by orginaltigger Verified Customer Verified Customer

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Service manager is rude & service advisor took advantage of my son when he dropped off my vehicle. A simple oil change turned into a 600$ bill. The service advisor called my son stupid. of my son when he dropped off my vehicle. A simple oil change turned into a 600$ bill. The service advisor called my son stupid. More

by topgunroofing0607@gmail.com Verified Customer Verified Customer

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They are always caring and looking out for me and my vehicles. They are trying to keep me safe and my car running without problems. vehicles. They are trying to keep me safe and my car running without problems. More

by Kenbbq1 Verified Customer Verified Customer

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Very quick with the service, friendly and helpful straight to business all the people In the service center are willing to help each other along with the customer straight to business all the people In the service center are willing to help each other along with the customer More

by Bruce Verified Customer Verified Customer

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Edward and Jordan was great very personable. I would recommend them to Serra and shop again I would recommend them to Serra and shop again More

by wtrdog1 Verified Customer Verified Customer

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The service department did an excellent job finding the issues with my vehicle and offered options to get them fixed. issues with my vehicle and offered options to get them fixed. More

by leejdoug60 Verified Customer Verified Customer

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