My 2.
5 year old car stopped working and I had to tow it into the dealership.
We had to get a ride from the tow truck to the dealership and then the deale
5 year old car stopped working and I had to tow it into the dealership.
We had to get a ride from the tow truck to the dealership and then the dealership again refused to lend me a car- they were “out for the month “ even though I had the extended warranty.
If you want to be taken care of don’t go here
They also were horrible to purchase from!
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by happydays434
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Volkswagen of Salem responded
I'm sorry to hear you had a bad experience; I would like to speak with you to further hear about your experience and who helped you and i hope to get this resolved to your liking.
Please contact me at 971-273-4292 or Gbell@lithia.com
Team had to troubleshoot an error and make sure my car
was sound. They identified the problem and it was fixed. Very much appreciated all they did I!
was sound. They identified the problem and it was fixed. Very much appreciated all they did I!
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by Vidalocafz
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Volkswagen of Salem responded
We’re happy our team was able to quickly identify and fix the issue on your Volkswagen Eos. It means a lot to know you appreciated their thorough work. We look forward to helping your Eos stay in top condition.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Every time I go to get an oil change, i leave with at
least $2,000 worth of charges. I feel they just want to sell me stuff whether I need it or not. When I press, they find out I really didn’t need all
least $2,000 worth of charges. I feel they just want to sell me stuff whether I need it or not. When I press, they find out I really didn’t need all they recommend. My trust in them is fast eroding and while they sre the closest, I may go elsewhere ln the ffuuture.
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by Luisa
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Volkswagen of Salem responded
We're sorry that you didn't have a completely satisfying experience, Luisa. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Apr 10, 2026 -
Volkswagen of Salem responded
We're sorry that you didn't have a completely satisfying experience, Luisa. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I was very disappointed in my last time there as my
appointment was at 10:30 am and when I returned at 2:15 it was not done. I was told it would be ready between 12-1.
No one called me about anything.
appointment was at 10:30 am and when I returned at 2:15 it was not done. I was told it would be ready between 12-1.
No one called me about anything.
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by RMCLOCKE
Verified Customer
Verified Customer
Apr 05, 2026 -
Volkswagen of Salem responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Great service every visit - service techs always on point
- always take my car to vw of Salem
- always take my car to vw of Salem
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by JSAUER1
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Volkswagen of Salem responded
Thanks for trusting our technicians with your Volkswagen Jetta. We’re thrilled they consistently meet your expectations and look forward to servicing your Jetta again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
A nightmare to deal with regarding service given.
So much, according to them, is counsedence. xx.
So much, according to them, is counsedence. xx.
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by DEB2GRAM1991
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Volkswagen of Salem responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Apr 02, 2026 -
Volkswagen of Salem responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Apr 03, 2026 -
DEB2GRAM1991 responded
My contact information - phone - 503.559.4614, email - deb2gram1991@yahoo.com
Debi Stiers
Terrible service, terrible warranty help, will not
purchase a VW again after the care I have been given.
purchase a VW again after the care I have been given.
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by Tdpe
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2026 -
Volkswagen of Salem responded
Thank you for providing this feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Mar 27, 2026 -
Volkswagen of Salem responded
Thank you for providing this feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
It was extremely basic.
Employees weren't really that friendly nor did they really greet me and borderline ignored me when I walked in. It just felt like I was inconvenienci
Employees weren't really that friendly nor did they really greet me and borderline ignored me when I walked in. It just felt like I was inconveniencing them when I entered. It just seems like people don't enjoy their job. I've already had a bad experience buying my car here and so their customer service still kind of sucks. Business's just aren't what they use to be anymore. I will say that I did like that they at least washed my car.
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by APANTALEON15
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Volkswagen of Salem responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Mar 20, 2026 -
Volkswagen of Salem responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Everyone was knowledgeable and competent and nice.
Everything was well taken care of and I would highly recommend the service to anyone.
Everything was well taken care of and I would highly recommend the service to anyone.
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by MARY.MCGEE24
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2026 -
Volkswagen of Salem responded
It’s great to hear our team provided knowledgeable and friendly support while caring for your Volkswagen Atlas Cross Sport. Gregory and the service department appreciate your recommendation and look forward to assisting you again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Salesman was great.
He took the time to show me how the electrical gadgets worked and was patient.
He took the time to show me how the electrical gadgets worked and was patient.
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by NROCHELLESUS3
Verified Customer
Verified Customer
Feb 22, 2026 -
Volkswagen of Salem responded
We’re thrilled you enjoyed the walkthrough of the electrical features on your new Volkswagen ID. Buzz. It’s great to hear our team took the time to make everything clear and comfortable. Thank you for the five-star review.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
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