Gregory Ireland | Page 14

We are first time buyers at My Auto Import Center. We were very impressed by the communication and thoroughness of the services provided. A very enjoyable buying experience. 👍 were very impressed by the communication and thoroughness of the services provided. A very enjoyable buying experience. 👍 More

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Great Experience - NO PRESSURE! Will was fantastic, I cannot recommend him enough! Not once during the 2 days we spent trying out vehicle after vehicle, were we left feeling pushed o Will was fantastic, I cannot recommend him enough! Not once during the 2 days we spent trying out vehicle after vehicle, were we left feeling pushed or pressured to buy. He worked with our schedule, staying late if needed. We felt heard, valued and respected in what we were looking for in our purchase and kept within our budget. This was our second purchase with My Auto and I would buy from them again in a heartbeat and go back to Will every time! More

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I went in to the dealer to get out of a current lease and purchase a used car. I went in on a Saturday and was leaving for home (out of town) on Sunday. I had to have things done within one day. Roy was a fa purchase a used car. I went in on a Saturday and was leaving for home (out of town) on Sunday. I had to have things done within one day. Roy was a fantastic salesman. He was knowledgeable and extremely helpful. He found vehicles within my price range and made sure that I was driving off the lot with a dependable vehicle. Greg made sure the paperwork was done efficiently and professionally. Alex was super kind and made sure that I was taken care of with a great warranty for the car. I am so glad that I chose to go back to My Auto Import and will definitely return when I need to purchase another vehicle. More

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Wonderful service! Helpful in staying within our budget. Accommodating in every sense of the word. Will come back if ever in need of another vehicle. Accommodating in every sense of the word. Will come back if ever in need of another vehicle. More

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Everyone was awesome from start to finish. We felt that we were treated fairly and everything was explained. We would definitely recommend this dealership to everyone! we were treated fairly and everything was explained. We would definitely recommend this dealership to everyone! More

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What a surprise! I did my homework when looking for a used car; considered all the options available to a an educated buyer and wound up here. That in itself was a sur I did my homework when looking for a used car; considered all the options available to a an educated buyer and wound up here. That in itself was a surprise but the service from Ron Van Liere, Will Smith and Greg England blew me away. I've been in sales for 40 years and I thoroughly enjoyed being sold. That's saying more than most people realize. I highly recommend the experience. More

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Great service and friendly. They were thorough and took the time to get to know us and our needs. Very pleased with with our visit. the time to get to know us and our needs. Very pleased with with our visit. More

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Happy with my vehicle but not with the sales staff. I had researched Toyota Corollas and knew what I wanted. My Toyota had better prices compared to other area dealerships. It didn't take long to deci I had researched Toyota Corollas and knew what I wanted. My Toyota had better prices compared to other area dealerships. It didn't take long to decide on a certain car. That was the easy part. Then the high pressure finance paperwork guy, Greg, entered the picture. He spent over an hour trying to sell me on Simonizing (clear coat package), extended warranty, and GAP insurance. He acted shocked when I said no to the $1200 Simonizing package. I agreed to the GAP and extended warranty. We agreed that I would put down a deposit that day and pay the rest of the deposit when I picked up the car. Two days later I got a phone call from My Toyota saying the paper work wasn't filled out correctly (their error) and I needed to come in and sign a new form. When I called them back I told them I changed my mind about the GAP insurance. I was told to reconsider because I only put a $2000 deposit down. I told them I put $2000 down to hold the car and was going to pay an additional $3000 at the time of pick up. I had told that to the salesman but it wasn't conveyed to the finance manager. The finance manager started to get huffy because the paperwork was all wrong. Quickly he changed his tone and asked how soon could I come back in and sign new paperwork. I was busy and said I would sign it when I picked the car up. During that time I researched extended warranties and decided I did not want to spend the extra money on that. When I went to pick up my car, the finance manager came up to me and verified that I still wanted to skip GAP insurance and told him GAP insurance and also the extended warranty. He reacted with surprise, threw his hands in the air and walked away. I never saw him again for the rest of that transaction. Another employee finished the paperwork. When the paperwork was completed I was told that I was going home with a temporary paper license plate because the computer system was down that issued regular metal license plates. But I was assured I should get my plate in a week or so. A week later I e-mailed the salesman(Dennis)I had dealt with. He assured me I would be getting it any day now and he was going to check into it. Never heard back from him. The a few days later, I called and talked to Jake, the person who finished up my paperwork, and asked about the license plate. He said he would check into it and never called back. The next day I called again and spoke with Greg and he looked into and called me back within 30 minutes saying that he had the license plate in his hand and wondered what I wanted to do. I told him I did not have time to run to Muskegon to pick it up so I wanted him to put it in the mail that morning. It was Wednesday so I should have it by Saturday. It never came. The next Tuesday I called and talked to Jake. He called me back within 30 minutes saying he found my plate in the mail room. He told me a courier was heading past my place and would drop it off within an hour. The courier had it to me within 30 minutes. The envelope was postmarked the day before. It took 20 days to receive my permanent license plate and I was never given a truthful explanation to what took so long. If My Toyota can't handle filling out paperwork and getting a license plate to me in a timely manner, I have zero confidence in their ability to do any service on my car. More

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Made it happen Salesman was fair, and worked out a deal we both were happy with. Great experience , we would by another car from My Auto when it’s time to purchase a Salesman was fair, and worked out a deal we both were happy with. Great experience , we would by another car from My Auto when it’s time to purchase another one. More

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It's an ok place The selection of affordable quality used vehicles under $10,000 is limited. A lot of their better vehicles were at another location halfway across the The selection of affordable quality used vehicles under $10,000 is limited. A lot of their better vehicles were at another location halfway across the state, and they can't get them here. The trainee salesman was the only reason we bought there. The first vehicle we were interested in, everyone searched for the keys for over an hour, with no success. They were in another salesman's desk. When we did come back, the vehicle was sold. There's very little regard for your time. I spent the better part of my two days off trying to finalize a deal on one vehicle. They don't believe in making deals. The price is the price. That's why it's a stealership. Car salesmen, lawyers, realtors, insurance salesmen... 99% are just looking to line their pockets. I will say... they are low pressure, but they don't let you test drive without one of their employees riding with you, so trust is an issue. And their selection of used is limited. They were worth the try. More

by bjmg325 Verified Customer Verified Customer

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