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108 Reviews of Heather Swanson
Verified Customer
Helpful 
February 20, 2020
Worst service experience we've ever had. Zero communication between the receptionist, the service manager, and the mechanics. 6 appts, problem not solved. Too many things to list communication between the receptionist, the service manager, and the mechanics. 6 appts, problem not solved. Too many things to list More
by schmitzcds
Other Employees Tagged: Randy Rue, Scott Soller
January 08, 2020
I was out of state when I had a transmission issue on my 2015 Sierra. It was a few thousand miles out of warranty, and the out-of-state dealer wasn’t able or willing to help me with cost sharing. When I got 2015 Sierra. It was a few thousand miles out of warranty, and the out-of-state dealer wasn’t able or willing to help me with cost sharing. When I got back to Minnesota, I contacted Randy at Valley GMC, which is the dealership that sold me the car. Randy went to bat for me and got a substantial cost sharing from GM on my behalf. This is in spite of them not even doing the repair - it was only to help a customer. I’m extremely impressed. More
by Mark Schmiel
Other Employees Tagged: Randy Rue, Scott Soller, Tom Stensrud , Jim Earhart, Tom Monson
December 31, 2019
Continued Stellar Service I have been coming here since 2015 when I purchased my truck at a different dealership, I have had Heather in service and will not deal with anyone el I have been coming here since 2015 when I purchased my truck at a different dealership, I have had Heather in service and will not deal with anyone else.I travel extensively and I always get in for service on a moments notice. Quality of work and the professionalism of the personnel make this the only place south of the river for service. KEEP IT UP!!! More
by Steve L
July 03, 2019
Love your Sales team! Your Sales team was very efficient, knowledgeable and friendly. I love my new car. Unfortunately, I didn't feel the same way working with Heather. Your Sales team was very efficient, knowledgeable and friendly. I love my new car. Unfortunately, I didn't feel the same way working with Heather. More
by Kimberly.williams
Other Employees Tagged: Gary Gibson , Pete Rustad, Rick in Finance
June 09, 2019
Service Beyond None Other I have had my car serviced and work done in the body shop. Everyone has been so terrific to work with. Customer service from a scale of 1 to 10 is a 2 I have had my car serviced and work done in the body shop. Everyone has been so terrific to work with. Customer service from a scale of 1 to 10 is a 20. Bar none, the best service I have ever experienced at a car dealership. I now purchased a car from Valley and the service was wonderful experience as well. I would never go anywhere else! More
by smstarkmn
Other Employees Tagged: Randy Rue, Tim Condon, Scott Soller, Tom Stensrud, Joel Mullett , Jim Earhart, Tom Monson
June 06, 2019
Very good Heather squeeze me in after I missed my 7:00am appointment and she was able to surprise me with excellent, expedient service with my oil change. Thank Heather squeeze me in after I missed my 7:00am appointment and she was able to surprise me with excellent, expedient service with my oil change. Thanks Heather! More
by juanariverajr
May 22, 2019
Good service Check engine light was on/off for several days...Scott had it diagnosed and corrected the issue within a minimum time , so the wait time was short.. Check engine light was on/off for several days...Scott had it diagnosed and corrected the issue within a minimum time , so the wait time was short.. More
by luvtowalk
Other Employees Tagged: Scott Soller , Tom Monson
May 02, 2019
Great Service Friendly and professional. Oil change took less than an hour! Really couldn't ask for more than that. Thank you and keep up the great work! Friendly and professional. Oil change took less than an hour! Really couldn't ask for more than that. Thank you and keep up the great work! More
by slugbugred
May 01, 2019
Good service ...more mechanical issues with this car than I care to have, but that is probably true with anyone...other than that this service department takes car ...more mechanical issues with this car than I care to have, but that is probably true with anyone...other than that this service department takes care of issues as they happen, and with a smile. More
by luvtowalk
Other Employees Tagged: Tom Monson
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