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108 Reviews of Heather Swanson
April 26, 2019
Nice fisrt experience. Good service. The entire experience begun with the ease of your app of my phone, where I booked the appointment and described the problem. One of the Good service. The entire experience begun with the ease of your app of my phone, where I booked the appointment and described the problem. One of the tires was leaking air. I had great customer service when I dropped off the car. The diagnosis was explained well. The waiting area was very nice to wait for my car. I was thrilled to have received my car clean. Thanks for the complementary car wash. Little things that we take for granted, but make a good impression. I felt welcomed, heard my worries, had a professional attention! Thank you. More
by tomana_johnson
Verified Customer
Helpful 
April 25, 2019
2 hours to get an oil change? I brought my truck to get an oil change and it took almost two hours and I ended up being late to a Doctor's appointment. There was no communication I brought my truck to get an oil change and it took almost two hours and I ended up being late to a Doctor's appointment. There was no communication on the delay and I kept on having to go ask and get the 'it will be done soon.' I would appreciate just being told the truth. I have bought 3 new vehicles form Valley and bring my vehicles in for service there vs somewhere cheaper as in the past have received treatment and service at a higher level, not lower level that I experienced. More
by DONALD.E.KNUTSON
April 22, 2019
work done They had our car done faster then we thought. There were some missing clips on the wheel well that they replaced and a oil change. Very happy with the They had our car done faster then we thought. There were some missing clips on the wheel well that they replaced and a oil change. Very happy with the speedy work. More
by BARBNDICK
April 17, 2019
Waited too long I waited during the oil change and it took close to 2 hours. It was too long of z wait. Perhaps you are scheduling too many at the same time I waited during the oil change and it took close to 2 hours. It was too long of z wait. Perhaps you are scheduling too many at the same time More
by cindybrask
April 09, 2019
Went above and beyond to help Had an atypical repair that the Valley service center was not equipped to service. The service department went outside the normal cadence and helped Had an atypical repair that the Valley service center was not equipped to service. The service department went outside the normal cadence and helped arrange the repair through a specialist. More
by MDC
Other Employees Tagged: Randy Rue
April 06, 2019
Friendly, Prompt Service Heather was my service associate. I found her very knowledgeable when I discussed my car's problem. She assured me that they would get to the botto Heather was my service associate. I found her very knowledgeable when I discussed my car's problem. She assured me that they would get to the bottom of the issue and they did. I also liked how friendly all the service staff was when I enter the garage. I was greeted and directed to when I needed to go. I needed to have a shuttle ride home as time was needed to correct the car's problem. I didn't have any waiting, as I was driven home right way by a very friendly Valley employee. I feel that Valley makes me a top priority whenever I come for service. More
by JUDY.S.MILLER
April 04, 2019
Rattling front end Jim & Tom are wonder, as usual! They took great care of me & fixed my car in a timely manner. I always appreciate the ability of Valley to provide me Jim & Tom are wonder, as usual! They took great care of me & fixed my car in a timely manner. I always appreciate the ability of Valley to provide me with a loaner car during lengthy repairs . More
by redahlgren
Other Employees Tagged: Jim Earhart, Tom Monson
April 04, 2019
Always great service I always feel welcomed and comfortable when I come into this dealership and everyone is helpful. We get great reliable service and know that the car i I always feel welcomed and comfortable when I come into this dealership and everyone is helpful. We get great reliable service and know that the car is fixed right. More
by LaurieD
Other Employees Tagged: Brett Paul, Randy Rue, Connor Wickenhauser, Scott Soller , Jim Earhart, Tom Monson
April 03, 2019
Disappointed This is the second time I've taken the Acadia into the dealership and the person I end up getting is not in a good mood. Seems to be too busy to help This is the second time I've taken the Acadia into the dealership and the person I end up getting is not in a good mood. Seems to be too busy to help the customer. Although she did call me sweetie at the end so she may not have been as rude as she came across. Commenting on windows not being clean so I'm not sure if that had her preoccupied. Saw person tripping on carpets twice inside the building as I sat and waited for car repair. Disappointed as I used to love this dealership. Now I'm not so sure. May go to Bloomingtons. Person that takes money was very nice. More
by Rick
March 27, 2019
AWESOME Valley always goes above and beyond even when I'm late for my service appointments. No one has serviced my truck but Valley since the day I bought it Valley always goes above and beyond even when I'm late for my service appointments. No one has serviced my truck but Valley since the day I bought it there 19 years ago...and no one else ever will. More
by JTHORNTO
Other Employees Tagged: Scott Soller, Tom Stensrud , Jim Earhart, Tom Monson, Pete Rustad
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