Hector Cisneros

I had a very good experience buying a car here. Took it here for the first dealer service. My interaction for a ride really left a bad taste in my mouth. Making the appointment I had said I would ne here for the first dealer service. My interaction for a ride really left a bad taste in my mouth. Making the appointment I had said I would need a ride. When I got there, I said I will need a ride. Service advisor said no problem, we will have you taken care of. After I finished with the advisor, paper work and all that, I said I need a ride and was told to go to the cash dept to ask for a ride. I went there, there were about 5 people behind desk, who all ignored me. I wrote my name down on a list. Still no attention so I asked if anyone can help with a ride. There were two ladies chatting away, they looked at me and said just write your name down. I said, I already did, when will I get a ride? One of the ladies said anywhere from 30-90 minutes. I said, I have to be somewhere in 45 minutes. She said sorry, the driver is not here. I asked when did the leave? I don't know. When will the driver be back? I don't know, all the time with a sign of irritation that I was interrupting. So, in this day of connectivity, they have no idea where the driver is, when he left, where all he left to drop people off, when he is likely to come back. Moreover it was the attitude of 'we don't care' that got to me. I would call this a bad planning, bad management, bad attitude. If I was the manager, I would get the driver to leave a note on when he is leaving, is likely to be back and what all towns he left for. Give the driver a trackable cellphone so that the counter folks can see where he is on his trip. Toyota service used to be not like this. I am rating all the people as 5* because I do not want to name names. The whole department from my service advisor to the cashier department was bad. More

Helpful 0

Report | Print

I always work with Simon or Hector they are both great. They are patient. They always let me know what my car needs versus what I can do next time They are patient. They always let me know what my car needs versus what I can do next time More

Helpful 0

Report | Print

My experience with this dealership has been nothing less than 5 stars. Bobby Scott from sales has been in touch with me even after buying a new car, helping me out with all the rebates and the relevant docu than 5 stars. Bobby Scott from sales has been in touch with me even after buying a new car, helping me out with all the rebates and the relevant documents, going out of the way wherever he can help out. The Service team is nothing less of a rock star. Once I am inside the service repair center, I am very much assured my car is in great hands and it will be out in great shape once the team has done their work on it. Altogether, it's just a very great personal experience from the entire team at Toyota Sunnyvale. More

Helpful 0

Report | Print

I was pleasantly surprised how prepared this dealership was with covid 19. I noticed the valet staff wiping down my door handles and steering wheel when I dropped off and picked up. Great job. was with covid 19. I noticed the valet staff wiping down my door handles and steering wheel when I dropped off and picked up. Great job. More

Helpful 0

Report | Print

Service and Sales department are awesome. My Prius recently died and Hector helped me transition into a new 2020 Prius Prime. Delon is great and I love my new car! recently died and Hector helped me transition into a new 2020 Prius Prime. Delon is great and I love my new car! More

Helpful 0

Report | Print

I brought my car in for repair. My seat belt plastic cover was falling off. Hector Cisneros fixed it right away and didn't charge me for it. I know Sunnyvale Toyota appreciates me and I them. cover was falling off. Hector Cisneros fixed it right away and didn't charge me for it. I know Sunnyvale Toyota appreciates me and I them. More

Helpful 0

Report | Print

Great Service Without hassle my wheelcover fell off after going through service; through Hector it was replaced without any hassle at all. This is the best servi Without hassle my wheelcover fell off after going through service; through Hector it was replaced without any hassle at all. This is the best service center one can hope for. More

Helpful 0

Report | Print

A came in for service and was able to get in without an appointment. Great service! Thanks for the help of the Parts and services. appointment. Great service! Thanks for the help of the Parts and services. More

Helpful 0

Report | Print

I had my Corolla in for regular maintenance during President's Week, my vacation, and Hector was my service advisor. He was very friendly, explained what my car needed above the regular service but wa President's Week, my vacation, and Hector was my service advisor. He was very friendly, explained what my car needed above the regular service but wasn't pushy about it. I opted not to get some of the recommended services and he was understanding and didn't try and convince me otherwise.All of my experiences at Sunnyvale Toyota have been very good! Thank you for a pleasant experience each and every time! More

Helpful 0

Report | Print

Thank you for your kind & quick support! I was very Thank you for your kind & quick support! I was very relieved that he contacted me with the status of my car inspection by cell phone. Thank you for your kind & quick support! I was very relieved that he contacted me with the status of my car inspection by cell phone. More

Helpful 0

Report | Print