Helena Hurtado | Page 12

I always have an excellent experience at Metro Nissan of Redlands. Customer service is friendly and professional. The service department takes great care of my vehicle. Redlands. Customer service is friendly and professional. The service department takes great care of my vehicle. More

by MARINE.MOM227 Verified Customer Verified Customer

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Fast service. Excellent service staff. The service department was informative on what my vehicle needed. Excellent service staff. The service department was informative on what my vehicle needed. More

by SPACESATURN79 Verified Customer Verified Customer

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Helena in service was pleasant, professional and informative. This dealership takes care of my xterra informative. This dealership takes care of my xterra More

by CMUHEIM Verified Customer Verified Customer

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Everyone was very helpful and respectful all my questions were answered I have a question why do you want to buy my car. If if you gave me 5,000.00 over my pay off I would buy another Rouge and my payments a were answered I have a question why do you want to buy my car. If if you gave me 5,000.00 over my pay off I would buy another Rouge and my payments at 300.00 a month More

by BELLBE1L23 Verified Customer Verified Customer

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Great Customer Service, they had a solution for my cars problem and provided excellent communication and understanding skills. problem and provided excellent communication and understanding skills. More

by JENNIIECH Verified Customer Verified Customer

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My eco switch was sticking, I asked the dealer service dept to please fix it. They wrote on my ticket they cleaned it and that its ok now. But it's exactly the same. dept to please fix it. They wrote on my ticket they cleaned it and that its ok now. But it's exactly the same. More

by chasvada53 Verified Customer Verified Customer

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The people are really nice and helpful. We didn’t have to wait to check in my vehicle. Plus they gave me updates. What was done to my vehicle and they call you after they were finished. I r We didn’t have to wait to check in my vehicle. Plus they gave me updates. What was done to my vehicle and they call you after they were finished. I recommend this dealership 100%!!! More

by johnnyrocket9169 Verified Customer Verified Customer

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I've taken my car there a few times and every time I drop it off I get good customer service Helena is very nice and very helpful I will definitely recommend Nissan in Redlands to my family it off I get good customer service Helena is very nice and very helpful I will definitely recommend Nissan in Redlands to my family More

by CATHYTORRES350 Verified Customer Verified Customer

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I like the waiting room it's clean and I like the coffee and water that it's there for the customers. and water that it's there for the customers. More

by ALICIASAN1960 Verified Customer Verified Customer

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I came in for a basic 90000 mile tune-up and transmission fluid change. My car was also running a little choppy. My advisor ( Helena) set me up with the manual transmission fluid change and a fuel system cle fluid change. My car was also running a little choppy. My advisor ( Helena) set me up with the manual transmission fluid change and a fuel system cleaning. She also put me down for a diagnostics test. The mechanic performed the diagnostic test before the fuel system cleaning and transmission fluid change. Helena informed me that my fluid injectors were bad, and was trying to have me change them. I take it to two other mechanic afterwards and they said the car was fine. The cleaning I had gotten fixed my engine issues. Even when I would call the service center, one person would tel me that yes a fluid system cleaning could remedy my bad fuel injectors while Helena claimed it was highly unlikely. Basically, I should have never gotten the diagnostic in the first place and save my staled $185 plus whatever else they charged me for labor. On top of that, Helena was trying to sell me services that I didn’t need. I feel extremely disrespected as a Nissan owner and customer. I felt robbed when I first purchased the car. And I’m feeling robbed again. Is there anyways to recoup some of those funds? Any of it? I had put my service on credit and it frustrates me more that I paid for service I didn’t really need More

by GERARDO.NEGRETE96 Verified Customer Verified Customer

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