Hephzibah Harris
Hephzibah Harris at Copeland Chevrolet Hyannis
Refer Me

Hephzibah Harris | Page 19

Service Advisor

Copeland Chevrolet Hyannis

22 Ridgewood Avenue
Hyannis, MA 02601

Contact Me
4.6
204 Reviews

Dealership Experience

2 yrs, 5 mos

Industry Experience

11 yrs, 5 mos

Languages Spoken

English English

4.6

204 Reviews

Write a Review

204 Reviews of Hephzibah Harris

April 08, 2022

Dealership Rating
Employee Rating

Excellent customer service from start to finish. Couldn’t ask for a better overall experience. More

by Itzbenreal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Sarah Colby , Cami Petrides

Apr 08, 2022

Copeland Chevrolet Hyannis responded

Thank you for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

April 06, 2022

Dealership Rating
Employee Rating

Many times its very hard to find good customer service from any business. Copland Chevrolet has it down to a science. More

by RSARSENEAUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Colby , Cami Petrides

Apr 06, 2022

Copeland Chevrolet Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

April 06, 2022

Dealership Rating
Employee Rating

I came in there to get swaybar links put on and front strut mounts put on and That three house $600 water rip off‼️ Not to mention the parts they can only came to $100. I will never come back here again More

by MAILMAN305
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 06, 2022

Copeland Chevrolet Hyannis responded

Thank you for your feedback. I'm sorry to see that there was some sort of miscommunication on this. I'm hopeful that we were able to explain to you that we are so confident in our pricing, that we offer a meet or beat on all work when a client provides a written estimate involving the use of factory parts. If for some reason there is a discrepancy or I can help in any way, please feel free to supply us with your invoice number or name and we would be happy to pull up your quote and review it with you at your convenience. I believe there may be some sort of miscommunication, especially if you find that our price is significantly different than other repair facilities. As always, I'm happy to help so feel free to shoot me your information at your leisure. Bryan Scarpellini - Managing Partner Bryan@countoncopeland.com

March 31, 2022

Dealership Rating
Employee Rating

I was extremely pleased with the customer service. They went out of their way to help, to fix things and to offer support. So responsive and quick to get back to me. More

by BRPFEIFER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 31, 2022

Copeland Chevrolet Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

March 27, 2022

Dealership Rating
Employee Rating

Took my car in to check it over because it was making noises on cold start. They said the rings were shot and I needed a new engine. No compression check was done, car has plenty of power, no blue smoke, More

by leldredge57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 05, 2022

Copeland Chevrolet Hyannis responded

Thank you for your feedback. I would love the opportunity to verify your service visit and review the technician notes so that we can try to answer any remaining questions you may have. I can assure you that on any given day, our biggest concern is how to get all the work that we have done and not to find ways to recommend more work to customers. That said, I'd hate to have you think otherwise and again would love the opportunity to look at this more closely and help give you the answers you are looking for. Should you feel so inclined, please feel free to reach out to me directly and I'd be happy to help. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

Apr 06, 2022

leldredge57 responded

I took the car to another service technician who performed a compression check which showed all four cylinders with 200 psi. The car does not put out blue smoke or run rough nor does it have any symptoms of ring failure. All said, the engine is working as it should. The report from your technician said the engine rings had failed and the engine needed to be replaced, which was completely false. Based on that, I could never trust my car or purchase a car from Copeland. Note that I have been a loyal GM owner for over 40 years. GM used to be the American brand I could trust and always count on. Copeland has ruined that reputation.

March 25, 2022

Dealership Rating
Employee Rating

Thank you for your repair work on the Yukon for air bag recall. The other services of wiper blades and inspection was appreciated. Courteous, professional service. Thank you. More

by Mac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 26, 2022

Copeland Chevrolet Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

March 18, 2022

Dealership Rating

Always professional. , friendly atmosphere. Service Entry Door was broken.. had to wait 15 min. until My vehicle was taken away for inspection sticker. Twenty minutes pa More

by EVANSCURTIS513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Colby

Mar 21, 2022

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

March 08, 2022

Dealership Rating
Employee Rating

Great service department, friendly staff and quick to get my vehicle done. Great experience all around. More

by N.zonfrelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Sarah Colby , Cami Petrides, Pj Morrison

Mar 08, 2022

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

March 08, 2022

Dealership Rating
Employee Rating

All cars receiving warranty work should receive a complimentary car wash . I had an Acura legend in the 90’s and they did it then. My equinox cost just as much. More

by THOMHICKEY
Recommend Dealer
Yes

Other Employees Tagged: Sarah Colby , Cami Petrides

Mar 08, 2022

Copeland Chevrolet Hyannis responded

Thom, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

Mar 09, 2022

Copeland Chevrolet Hyannis responded

Thank you for your support and feedback. We are working diligently with the Town to secure additional property in order to move our Subaru dealership. This should allow us to expand the space we have here at Chevrolet and be able to offer some additional amenities. In the meantime, if I may be of any assistance, feel free to reach out anytime. Sincerely, Bryan Scarpellini Managing Partner

March 04, 2022

Dealership Rating
Employee Rating

Sales manage of Patrick when above and beyond vehicle was ready when he said it would be thanks again Patrick More

by MASHPEESILVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Sarah Colby , Cami Petrides

Mar 07, 2022

Copeland Chevrolet Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

Dealership Inventory (164 Vehicles)

new 2025 Chevrolet Trax car, priced at $24,985
2025 Chevrolet Trax
new
Crimson Metallic exterior
Automatic
new 2024 Chevrolet Silverado 1500 car, priced at $58,970
2024 Chevrolet Silverado 1500
new
Lakeshore Blue Metallic exterior
Automatic
Four-wheel Drive
new 2024 Chevrolet Colorado car, priced at $40,675
2024 Chevrolet Colorado
new
Black exterior
Automatic
Four-wheel Drive
new 2024 Chevrolet Malibu car, priced at $25,595
2024 Chevrolet Malibu
new
Lakeshore Blue Metallic exterior
CVT
Front-wheel Drive
used 2014 Chevrolet Impala car, priced at $11,495
2014 Chevrolet Impala
used
Blue Ray Metallic exterior
Automatic
Front-wheel Drive
new 2025 Chevrolet Trax car, priced at $27,085
2025 Chevrolet Trax
new
Sterling Gray Metallic exterior
Automatic