Herb Hardy | Page 2

Refused to cover a new starter I bought my 2011 kia optima on February 28, 2018. Herb was very nice and answered every time I called before he sold me the car. Before my 45 day warr I bought my 2011 kia optima on February 28, 2018. Herb was very nice and answered every time I called before he sold me the car. Before my 45 day warranty was up, the car was having problems starting. I called Herb and he said he would have the service department get back with me. They never did. So the next time this happened-about a week later- I called Herb again. Left a voicemail. I called everytime( about 6 times) and could never get through to Herb and never heard back from him. I drove the car there three days ago and left it overnight so the service dept. could try to diagnose the problem. This was approved by Mr.Ritter, who was extremely nice and seemed to really want to help,seeing as I have only made 2 car payments. When I went to pick the car up the next day, I was informed that the engine was replaced a month before I bought it by Kia of Waldorf. I was given the paperwork of this at this time, but there was nothing in the paperwork when I bought the car. So while I was waiting for Jason from service to bring me the car,(he was very helpful) he could not get it to start They figured out it needs a new starter, but the general manager said they would not pay for it. I think that if Herb would have done what he said he was going to do about having the service dept. contact me the first time I called, then it would have been covered under the 45 day warranty. So now they want me to pay a price that they said was discounted (328.15) that I can't afford. I went to Granados Service Center in Lusby and their regular price is still lower than the discounted price from Fitzgerald. Everyone was very nice in the service department, but I am very disappointed that I was not given all the information about this car before I bought it, because I wouldn't have bought it. 🤨 More

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Great Service The service with this dealership was sweet and to the point. They understand each customer needs and will find what the customer wants. My consultan The service with this dealership was sweet and to the point. They understand each customer needs and will find what the customer wants. My consultant Herb Hardy made my transition from one vehicle to another very easy. More

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Great people, no pressure. We have purchased three Grand Cherokees from Herb. Always a great experience. Herb is extremely knowledgeable. One xxxx of a nice guy. Be sure to see We have purchased three Grand Cherokees from Herb. Always a great experience. Herb is extremely knowledgeable. One xxxx of a nice guy. Be sure to see Herb when you go there. More

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Herb Hardy was amazing! Herb was outstanding and helped me finance and drive away with the truck of my dreams. it wasn't that long ago, this dealership was in dire straits, Herb was outstanding and helped me finance and drive away with the truck of my dreams. it wasn't that long ago, this dealership was in dire straits, but now I would recommend it to anyone. Thank you Herb!!! More

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Fantastic Experience Once Again I can honestly say that Herb Hardy is the only salesman that I have bought more than one vehicle from. The reason, Herb goes out of his way to make su I can honestly say that Herb Hardy is the only salesman that I have bought more than one vehicle from. The reason, Herb goes out of his way to make sure that you are getting the vehicle you want as well as at the price you want. He is a straight shooter, open and honest. Never once I have I felt pressured by Herb to make a deal that I didn't want. He understand that if you treat people right and you make the buying experience less stressful, you'll more than likely earn a repeat customer. This is my fourth vehicle from Herb and the Fitz Team and each time there has never been any issues. Herb, Thank You for the fantastic experience once again! More

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Outstanding salesman My last experience was absolutely the best. Mr. Hardy explained what my options were for leasing a vehicle. The process was smooth and enjoyable. I wa My last experience was absolutely the best. Mr. Hardy explained what my options were for leasing a vehicle. The process was smooth and enjoyable. I was able to get the truck I had dreamed of. Mr. Hardy is the best salesman around. More

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Need More STARS I have purchased many cars and of all of the cars that I have purchased, I can only remember the name of one Salesman Herb Hardy. Herb has always been I have purchased many cars and of all of the cars that I have purchased, I can only remember the name of one Salesman Herb Hardy. Herb has always been very open and honest in every aspect of any of my car purchases which has proven to me that he is a man of absolute integrity. I have purchased vehicles through Herb from other Fitz dealerships in MD and PA and each time there has never been any issues. Herb makes car buying very painless and actually fun which is rare because car purchases for me in the past were about as fun as having a root canal performed. This is why there needs to be a sixth star on the ratings ! More

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Great Service I recently brought my car in for routine service and also had concerns about the vehicle. Upon entering the service area I was greeted by John and my I recently brought my car in for routine service and also had concerns about the vehicle. Upon entering the service area I was greeted by John and my vehicle was promptly input into the system. The service writer (John) was very polite and courteous and asked if I had any specific questions or concerns about my vehicle and I told him that yes, I did and explained my concerns which he noted prior to the car going back for service. Once the service was completed the Technician (Nick) brought the car out and explained the service that was completed and also took time to answer questions that I had concerning the vehicle. The service advisor and technician were both very friendly and courteous and listened to everything that I had say about my vehicle and answered any questions that I had fully. I left the service department that day feeling very confident that my vehicle has received a complete and total servicing and my questions were answered thoroughly and completely. I will most definitely bring my car back and all of my vehicles for service in the future ! More

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Best car buying experance Went in to look at a Jeep with my trade-in Herbert Hardy asked if he could me Help me I stated that i was there to look at the blue 2016 Jeep Rubicon Went in to look at a Jeep with my trade-in Herbert Hardy asked if he could me Help me I stated that i was there to look at the blue 2016 Jeep Rubicon I saw on-line. Herb said sure let me get the keys. So couple hours later I'm driving out in a new Jeep that I just adore. Herbert was so helpful that I felt like I was talking with an old fiend of many years. More

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The best buying experience I have had in over fourty years I was treated extremely well by all the staff I interfaced with at the dealership. All were very professional and more than accommodating during the I was treated extremely well by all the staff I interfaced with at the dealership. All were very professional and more than accommodating during the purchase of my new RAM 1500. I couldn't be happier, no hidden charges or rediculous qualifiers for rebates! The advertised sale price was the price which included destination charges and it beat all competitors I visited by a long shot . More

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