Hines Park Ford
Hines Park Ford at Hines Park Ford

Hines Park Ford | Page 2

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Hines Park Ford

56558 Pontiac Trail
New Hudson, MI 48165

4.8
27 Reviews
4.8

27 Reviews

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27 Reviews of Hines Park Ford

August 04, 2023

Dealership Rating
Employee Rating

I've been involved in three vehicle purchases at Hines Park Ford. All three were without issue. One with a family member, two of my own. I dealt with two different salespeople. Both were professional and More

by Oldernotwiser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Lakso , Dan Dinoble

July 10, 2023

Dealership Rating
Employee Rating

Paul Sugars was great to work with. He found me the vehicle I wanted and kept me updated throughout the process. Love the car!!! More

by dmartins1
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Sugars

June 30, 2023

Dealership Rating
Employee Rating

Very easy to deal with. 2nd time we have got a car there. Alyssa and Shawn were great! More

by tlhemmelgarn
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Alyssa and Shawn

June 26, 2023

Dealership Rating
Employee Rating

Friendly atmosphere, timely and efficient transaction processing quality maintenance service, good deals, recommend highly, excellent customer service More

by Khffy
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Christine Hasenbusch

May 28, 2022

Dealership Rating
Employee Rating

I have been buying from Matt at Hines Park Ford for over 20 years and always get a good price and honest answers. More

by PP4ieb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Monendo

April 25, 2022

Dealership Rating
Employee Rating

After using their online "value your trade" app that said our vehicle is worth 34k. The salesman prepped us for their low-ball offer of 30k.. While they had 2 other vehicles of the same model with less optio More

by mcraig
Customer Service
Friendliness
Price
Recommend Dealer
No
Apr 25, 2022

Hines Park Ford responded

Craig, Thank you so much for the feedback. We appreciate and take seriously any and all comments our customers have and are glad you took the time to review us. Our dealership's value is to be fair and just to all of our customers from service to sales. We can assure you that our sales department values your time tremendously. We take great pride in providing exceptional service to all. Our trade in tool will provide a rough estimate based on information the customer places in and is unable to see the vehicles physical appearance, any additional accessories, warranty plans, etc.. We appraise all vehicles based on fair market value and more times than not, we will typically fall in that range that Edmunds shares with you, as we have here. The comparison you mention did not take in account that those two other models included additional packages on those vehicles, year difference, and those vehicles include the added certified preowned warranty; that added to the difference in price you saw. As we hear of such an incident, we want to better understand what you are sharing. As you can see, we take pride in our approach to doing business better than the average dealership. We don't want you to feel like you're not welcome here and we'd love for you to become a regular customer. Please contact us at 888-484-0830 so we can discuss your experience and we'll be here for you!

December 30, 2021

Dealership Rating
Employee Rating

Nicholas was very helpful. If he didn't know the answer, he went to find out, to update us. I would work with him again and recommend him to family/friends More

by Lisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Penrose

August 07, 2021

Dealership Rating
Employee Rating

I took too much trucks there and then they never fixed them I just ended up paying a bunch of money and then just screwing up my trucks I will not recommend this dealership for service More

by Miguel
Customer Service
Price
Recommend Dealer
No

June 27, 2021

Dealership Rating
Employee Rating

Terrible service and auto repair I wanna recommend are all More

by Miguel
Customer Service
Friendliness
Price
Recommend Dealer
No

September 23, 2020

Dealership Rating
Employee Rating

Janet is amazing. She has been my sales rep. For over 10 years. I recommend her to everyone. And Hines Park Ford is the best the service department is quick and on time and very nice people working there. More

by Pat R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Janet Kramb

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