Howie Reske | Page 3

J. Peled, sales professional was persistent & knowledgable. He called me numerous times & balanced my timing with Year-end promotionals. GM, Howie Risk closed the deal.excellent sales team. I lov knowledgable. He called me numerous times & balanced my timing with Year-end promotionals. GM, Howie Risk closed the deal.excellent sales team. I love my 5th Highlander Platinum. Thank you team! More

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Chris, Howie and the entire team at Herb Chambers Toyota of Boston are a pleasure to work with. They helped us find the right vehicle, with the features we wanted, and made it easy and pleasant to complete of Boston are a pleasure to work with. They helped us find the right vehicle, with the features we wanted, and made it easy and pleasant to complete the purchase. Their attention to detail helped us plan all aspects of the vehicle. As the vehicle delivery approached, they communicated so we knew what was going on. An excellent experience, thank you! More

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I had a smooth, professional experience from start to finish. From the first phone call with Howie, meeting with Richard and then working with Carlos could not have been better. Financing went smoothly finish. From the first phone call with Howie, meeting with Richard and then working with Carlos could not have been better. Financing went smoothly with Stefania and Pablo. I happily will take possession of my new car next week . I highly recommend Herb Chambers Toyota of Boston. More

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Great place to service your car and know you are keeping the maximum value of the car. It is well taken here. Service folks are friendly & great. the maximum value of the car. It is well taken here. Service folks are friendly & great. More

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The production process w as delayed due to supply issues. However they keep us fully informed of process and made special accommodations for our new vehicle when it finally arrived. They went the extra mile However they keep us fully informed of process and made special accommodations for our new vehicle when it finally arrived. They went the extra mile to accommodate us! More

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Great hospitality and customer service. I have always been impress with the level of customer been impress with the level of customer More

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TL;DR: If you're looking for genuine Toyota service in Boston-proper - I'd go elsewhere. Spend the extra 20 mins heading out to Norwood, Watertown or Dorchester. Initially, I had a decent experience br Boston-proper - I'd go elsewhere. Spend the extra 20 mins heading out to Norwood, Watertown or Dorchester. Initially, I had a decent experience bringing my new 2020 Tacoma to Herb Chambers for service. Nothing memorable, but I guess that's all you can hope for these days. But over the last several months, I've had two really disappointing experiences. First was receiving the truck back with a loose oil fill cap that eventually fell off unexpectedly on the highway. Luckily, I caught it quick and hopefully no contaminants fell into the engine block. Second was receiving the truck back from service with my dash camera unplugged. This one is real puzzling to me.. Not sure if this was because the greeter was having trouble driving a manual transmission and didn't want me to see. OR they didn't want me to hear the chatter in the service bay. Either way, without informing me beforehand, this seems pretty unethical. If they're doing this on a regular basis, at least plug it back in.. lol! Dan, who heads up the service department, seems like a decent guy in person, has handled both of these situations very poorly. Bad communication and has offered nothing of substance in return. It's been like pulling teeth to get my pre-paid service refunded. Howie, the general manager, has been helpful, though. My real problem here - you buy a Toyota based on a brands reputation for reliability, but nothing about the actual service nor customer service seems to be in line with the brand. More

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Wonderful experience with purchasing my third Highlander. Easiest sales process I have ever encountered and great service. We will certainly use them again! Easiest sales process I have ever encountered and great service. We will certainly use them again! More

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I had a last minute repair on a Saturday afternoon. Sean Cho the service advisor at Toyota of Boston said it would be no problem. They’d take care of it right away. Sean handled the issue skillfully and mad Cho the service advisor at Toyota of Boston said it would be no problem. They’d take care of it right away. Sean handled the issue skillfully and made sure the service was done that day. Amazing customer service by Sean and Toyota of Boston! More

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The entire buying experience was excellent. Clyde the Sales Manager kept me posted regularly on my RAV4 from factory to arrival at dealership Luke the Finance Manager carefully went over the warranty op Sales Manager kept me posted regularly on my RAV4 from factory to arrival at dealership Luke the Finance Manager carefully went over the warranty options An employee went over all the dodads on the dashboard I am so pleased with the buying experience And the car is awesome! More

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