Ian Quick | Page 27

Outstanding Service, Vehicle, and Follow-up We very much enjoyed our experience with Acura Columbus. The staff worked on our behalf, and at the end of the day we felt we received good value for We very much enjoyed our experience with Acura Columbus. The staff worked on our behalf, and at the end of the day we felt we received good value for a top shelf vehicle. More

Helpful 0

Report | Print

"One out of two ain't bad?" My fiance and I arrived at the dealership on Saturday to look at a CPO TSX that caught our attention. Ian, met us outside and was very professional a My fiance and I arrived at the dealership on Saturday to look at a CPO TSX that caught our attention. Ian, met us outside and was very professional and friendly. Unfortunately the particular car we came to look at just sold so Ian took the time to show us other comparable cars on the lot. My fiance found the car she liked as well as I. We decided to try and purchase both CPO TSX's from Ian, who again was very professional. We went home to think about it overnight and offered Ian a deal over the phone on Sunday for my fiance's car and the deal was accepted. We arrived at the dealership Sunday afternoon for her to sign and pick up her car as well as to get my car appraised for trade in on the CPO TSX I was considering. Things were going great until we ran out of time, the dealership was closing and I had to leave to pick up my daughter. We were nearly in agreement over a deal and as Monday came I hadn't heard back from anyone at the dealership. I texted Ian to make the offer on the car with my trade and hadn't heard back from him. Please note that I was unaware that Ian was off that day due to personal reasons until he got back to me later in the evening acknowledging my offer. I called in to the dealership to discuss Monday night and it felt like the deal I was working on with Ian was not meant to be. I was made to feel that since a sale was made for my fiance that maybe my deal wasn't nearly as important anymore. We were attempting to buy virtually identical TSX's, the color and mileage being the only differences. The car I was attempting to purchase had more mileage and I was simply trying to make an offer similar to what my fiance got her car for. Same year, same options. Sadly I was left with the feeling that there was no interest in dealing with me at all and that the only concern was what the dealership had invested in the car and that there was little to no interest in working a deal with me. In any case we were perfectly prepared to purchase two CPO TSX's from the dealership but in the end it feels like my purchase did not seem to matter as much as the investment the dealer has in the car. Our experience began wonderfully with Ian and we would recommend him to anyone as he should be commended for his job and recognized for his service. Sadly with Ian absent I wasn't getting the same service or attention. I can only recommend this dealer based on the experience of people like Ian on staff. More

Helpful 0

Report | Print

Love the sales team! Andy and Ian were so helpful! I visited the dealership several times before deciding on my new RDX and they always took time to answer my questions. Andy and Ian were so helpful! I visited the dealership several times before deciding on my new RDX and they always took time to answer my questions. Thanks! More

Helpful 0

Report | Print

03 acura tl This was my third purchase from acura columbus. After my second experience when I purchased a rl 6 years ago I said I would never be back.while lookin This was my third purchase from acura columbus. After my second experience when I purchased a rl 6 years ago I said I would never be back.while looking to purchase a used vehicle for a teen I drove past a 03 tl after getting coffee at Tim hortons which is next door. I decided to stop in and was met outside by a nice no pressure salesman Ian he even gave me a no pressure follow up call. I ended up getting my son he's first car so thanks Ian. The only complaint I have is during the paper work with the finance manager I asked was the car filled with gas and he responded we might put a couple gallons in it which almost made me walk out. Thanks to Ian he already took care of the gas. More

Helpful 0

Report | Print

Wonderful experience I had a very pleasant experience at Acura Columbus. Ian was not pushy at all, as most sales men are. Joe was able to work out the finances so I could I had a very pleasant experience at Acura Columbus. Ian was not pushy at all, as most sales men are. Joe was able to work out the finances so I could get a great deal. The facility was clean, organized, and the staff was very friendly and helpful. What made me enjoy being there was that I didn't feel pressured into buying or making a deal that day! More

Helpful 0

Report | Print

Previous experience has shown that the process of buying a car may not be a pleasant one, this time however Acura of Columbus made it painless and pleasant. From the initial interaction to the final closure a car may not be a pleasant one, this time however Acura of Columbus made it painless and pleasant. From the initial interaction to the final closure they were professional, respectful of my needs and time, and made special provisions to allow me to test drive the car at my convenience. The impression given was that they were not trying to make a sale but were trying to get me what I wanted. More

Helpful 0

Report | Print

I have now bought three cars at Acura Columbus. I have always been treated very professionally. The employees have been very helpful without being overly pushy. I have worked with Steve Ault twice now an always been treated very professionally. The employees have been very helpful without being overly pushy. I have worked with Steve Ault twice now and he has helped me get the deal I wanted. He was very informative regarding the car I was looking for and always answered my questions. I would definitely recommend the dealership More

Helpful 0

Report | Print

My experience was quick and easy. I knew what I wanted going in, and my car was cleaned and ready before I finished filling out the paperwork! I gave "great" in all categories because Acura Columbus simpl going in, and my car was cleaned and ready before I finished filling out the paperwork! I gave "great" in all categories because Acura Columbus simply is GREAT! I am completely satisfied with my purchase, and I would absolutely recommend this dealership to anyone. More

Helpful 0

Report | Print

Ian Quick is a ROCK STAR! This is the third Acura I have purchased from this dealership and this was by far the easiest purchase I have made to date. I purchased my MDX during a busy Saturday. Ian ha have purchased from this dealership and this was by far the easiest purchase I have made to date. I purchased my MDX during a busy Saturday. Ian had several other customers he was working with at the same time. Ian worked relentlessly to make us feel like we were the only people in the showroom. I loved Ian's honest and straight forward approach. He clearly wanted to sell vehicles however did not pressure us to buy. More

Helpful 0

Report | Print