Ian Williams

Best car buying experience each and every time. Everything from the sales floor to the finance office was a breeze. Blaze is an incredible salesman and ensures immaculate customer service and care. Everything from the sales floor to the finance office was a breeze. Blaze is an incredible salesman and ensures immaculate customer service and care. Beau, Todd, and Ryan in the sales office have a great team and will make sure you’re a satisfied customer. Thanks Suntrup! More

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Brandon was so very helpful with the process, driving an hour/hour and a half multiple days during the car crisis was not a fun time, but his high energy and positive energy made the experience. He truly ca hour/hour and a half multiple days during the car crisis was not a fun time, but his high energy and positive energy made the experience. He truly cares for people and what is best for them. More

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I had an extremely disappointing experience at Suntrup VW. My salesperson, AJ, exhibited behavior that was not only disrespectful but also marked by dishonesty and deceit. Despite paying the sticker price VW. My salesperson, AJ, exhibited behavior that was not only disrespectful but also marked by dishonesty and deceit. Despite paying the sticker price, additional fees, such as a surprising $500 no-trade-in fee, were introduced – then I was told the price shown on their website was only for people who financed through the dealership. (I was paying cash) details that were conspicuously absent from their website. The condition of the front tires was another concern; AJ initially contended they were within acceptable specifications. When I requested to speak with the sales manager regarding this matter, AJ asserted he lacked the technical expertise to comment so why did I want to talk to him. Eventually, they did agree to replace the tires. Upon our arrival at the dealership, AJ enthusiastically introduced a contest in which purchasers could throw a bean bag for a chance to win either a $50 gas card, complimentary floor mats, or a $500 discount on the car. Post-purchase, I inquired about participating in this contest, only to be informed that we did not meet the criteria. AJ's explanation for this exclusion was rather puzzling and lacked clarity. Towards the end of the process, after all paperwork had been signed, AJ informed me that the car came with only one key fob, a potential additional expense of about $300. My decision to purchase the car was primarily based on my trust in VW as a reputable brand, as well as the assurance of a VW warranty. Regrettably, my confidence lies with the brand and not with AJ. I sincerely hope that this level of deceitfulness is not indicative of the dealership's overall training. The One shining star was their service department. They did an excellent job getting my car ready for pickup. I would have no problem taking my car to get serviced at Suntrup VW. Jjust don't buy a car from Suntrup VW....or at least be aware of these deceitful practices. More

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My experience with blaze was the best. I would recommended him to anyone and everyone. I would recommended him to anyone and everyone. More

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Was a great experience. Felt like I was taken care of and they did everything to help me get the exact car I wanted. Felt like I was taken care of and they did everything to help me get the exact car I wanted. More

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After going to multiple dealerships and being told, "We don't have anything, we aren't getting anything, and we can't help you," multiple times, we stopped in at Suntrup VW and met with Preston. We cannot don't have anything, we aren't getting anything, and we can't help you," multiple times, we stopped in at Suntrup VW and met with Preston. We cannot be happier with our purchase and the incredible team! More

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I only rated a three star because we do not like some of the service employees. Ian is great though! Also we purchased a 2021 Atlas and traded in a 2019, but we were not told there were no floor mats availa the service employees. Ian is great though! Also we purchased a 2021 Atlas and traded in a 2019, but we were not told there were no floor mats available. If known ahead of time I would have taken the rubber floor mats out of the 2019 Atlas More

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Working with AJ, Zack and the Suntrup team was a pleasure. No hassle, easy going, answered all my questions, overall great buying experience, they also gave me top dollar for my trade in and worked pleasure. No hassle, easy going, answered all my questions, overall great buying experience, they also gave me top dollar for my trade in and worked with me on negotiating a fair price in this crazy car market we are in. I am a returning customer and will continue to give my business to them as needed. thank you all for your help! More

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I’ve had previous success with the service center within the dealership and have had recent success in trading in a vehicle and upgrading to a newer vehicle. I love the team here! the dealership and have had recent success in trading in a vehicle and upgrading to a newer vehicle. I love the team here! More

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Ian is professional, friendly, and accommodating. I came in for an oil change and I was worried about a part. Even though they were booked up for the day, Ian managed to address my concern and even had it f in for an oil change and I was worried about a part. Even though they were booked up for the day, Ian managed to address my concern and even had it fixed it. That meant so much to me. Thank you Ian for your prompt attention. This is why I am a repeat customer- unbeatable service to their customers. More

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