Jeremi Marsh

Great service. Super fast and efficient. Great to hear all the knowledge needed for the Volkswagens! Super fast and efficient. Great to hear all the knowledge needed for the Volkswagens! More

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I will never purchase, go to or deal with City VW in highland ever again. I know they don’t care cause I’m just one customer out of the few hundred thousand but it’s the principle. I had a tire blowout highland ever again. I know they don’t care cause I’m just one customer out of the few hundred thousand but it’s the principle. I had a tire blowout on my car, no biggie I call them to order the tire for me. The tire was around $390 I said ok. They then wanted me to prepay $360. (Mind you I had just purchased this same exact tire from them maybe 6 months prior & DID NOT have to prepay). I asked why when I had just purchased this same tire without prepaying 6 months before. Was there some type of policy change? If I had just purchased this same tire without pre paying 6 months before why wouldn’t I be able do the same this time. It’s not like I can go elsewhere & get the tire for a significantly cheaper price. So eventually I said fine I’ll pre pay. Come to find out they can’t take pre payment over the phone. Never in my life have I heard of or dealt with a “business” that is unable to process payment over the phone. If I can buy a pizza over the phone why can’t I buy a tire from a car dealership? If I’ve already proven that I’m an honest & loyal customer my word should be enough. If you want to make new customers prepay by all means, but as an existing/returning customer who has purchase a brand new car from this dealership & has been to this dealership for service multiple times you’d think I would’ve have developed some sort of “credit” or trust. If you have people who have ordered expensive items & not shown up to purchase it. Then flag their number/acct & make them prepay. Especially if you’re unable to accept pre payment over the phone. Why would I want to drive around with 3 good tires & one donut. I have a brand new 2023 Tiguan, with the purchase of my car I received free oil changes from them. I will not be bringing my car to them for any service. I will drive out of my way, pay out of my pocket & go to the Merrillville VW/Audi dealership who guess what DID NOT MAKE ME PRE PAY FOR THE TIRE. & If they did I’d be willing to bet my bottom dollar they’d accept my hard earned money over the phone. The Merrillville VW/Audi was also able to get the tire delivered 2 days faster, mounted & balanced for cheaper (not by much only $3) then City VW. City VW is a sorry excuse for a dealership who don’t know the meaning of loyalty. I’ll never recommend any family member or friend go there. I wish I could rate them 0 starsd More

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I was having trouble with my Tiguan and was there for service I was on the fence about trading up to the atlas thanks to Mike’s help I was about to upgrade and and super thankful I will be coming back fo service I was on the fence about trading up to the atlas thanks to Mike’s help I was about to upgrade and and super thankful I will be coming back for sure More

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This is my first car I’ve purchased from this dealership first it was Highland Volkswagen and now it’s city Volkswagen. It’s always been a pleasure to be greeted by such a friendly staff. first it was Highland Volkswagen and now it’s city Volkswagen. It’s always been a pleasure to be greeted by such a friendly staff. More

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Everything went very well and all the representatives was friendly and professional the timing of service was very nice and I will be going back in the near future friendly and professional the timing of service was very nice and I will be going back in the near future More

by CBREEZ50 Verified Customer Verified Customer

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Received a call from service manager two days prior to my scheduled appointment. I was informed that the part was available and provided me with options regarding dropping off the vehicle to expedite the s scheduled appointment. I was informed that the part was available and provided me with options regarding dropping off the vehicle to expedite the service. Very satisfied. More

by SAM A Verified Customer Verified Customer

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Your team of professionals were: Professional, Courteous, Caring, Efficient. I don’t quite understand why there is a minimum use of words. As such I almost bypassed this survey. You may want to Courteous, Caring, Efficient. I don’t quite understand why there is a minimum use of words. As such I almost bypassed this survey. You may want to think about this I’m the future... More

by CLMCMILLIAN Verified Customer Verified Customer

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The dealership was sold and I was wary of the new inert ship as the old owners were awesome. City maintains the level of service and quality you should expect when buying or servicing a Volkswagen. ship as the old owners were awesome. City maintains the level of service and quality you should expect when buying or servicing a Volkswagen. More

by GOLDTAR2 Verified Customer Verified Customer

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The staff is always so friendly and attentive. I have been so happy with the service levels of all of their reps and am so happy I purchased our car from them! been so happy with the service levels of all of their reps and am so happy I purchased our car from them! More

by TRACEY.KINGDANADIO Verified Customer Verified Customer

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