Jack Grimes

★☆☆☆☆ | My Dream Car Became My Worst Financial Nightmare I never imagined I’d be writing a review like this, but I hope my experience helps someone else avoid making the same mistake I did. Nightmare I never imagined I’d be writing a review like this, but I hope my experience helps someone else avoid making the same mistake I did. When I first visited Davis Acura, I genuinely felt welcomed. The staff was friendly, and the buying experience felt personal. I had always dreamed of owning an Acura, so when I was presented with the opportunity, I was excited. I was also left with the impression that my financing options were limited and that this vehicle was essentially my best chance at getting approved. I trusted that buying an Acura from an Acura dealership meant I was purchasing a quality vehicle that would be dependable for years. I purchased the vehicle “as is” for nearly $30,000 with zero money down. Looking back, I understand what “as is” means, and I take responsibility for signing the contract. However, I never expected a vehicle at this price point to begin having serious problems almost immediately. Within three days of ownership, the vehicle developed electrical issues. I brought it back for repairs, and after multiple visits those issues were addressed. Shortly afterward, I noticed a bumping sensation while driving. I was told it was simply due to tire wear, so I trusted the dealership’s expertise. About a month and a half after purchasing the vehicle, I began hearing a ticking noise from the engine. I immediately brought it to the service department. A technician opened the hood, listened to the engine, and told me the sound was simply a characteristic of the high-pressure fuel pump. The vehicle was never test-driven or diagnosed while I was there. I specifically asked if I should be concerned or replace anything. I was told no—that this was normal. Trusting the professionals who service these vehicles every day, I accepted that answer. Approximately two weeks later, the ticking became dramatically louder. I immediately called the dealership, explained the situation, and scheduled another service appointment. Roughly 30 minutes later—before I even had the chance to bring it back—the engine failed. When I contacted the dealership again, I hoped my previous visits and documented concerns would matter. Instead, I was told that because my vehicle did not have powertrain warranty coverage, the repair was entirely my responsibility. The original repair estimate was approximately $16,000. It was later reduced to around $7,600, and while I appreciate the effort to lower the cost, that doesn’t change the reality that I had owned the vehicle for only about six weeks before suffering catastrophic engine failure. I asked if there was any way to put me into another vehicle. I asked them to exhaust every possible resource available to help me. I was told there were no other options. Throughout this process I was repeatedly sent back and forth between sales and service. Sales told me it was a service issue. Service said they would speak with sales. I spent countless hours making phone calls, searching for someone who could actually help. The one exception was Steve. He treated me with kindness, communicated professionally, and genuinely seemed to do everything he could within his authority. I sincerely appreciate his efforts. Today I’m still responsible for roughly a $900 monthly car payment on a vehicle I barely owned before its engine failed. That vehicle was my transportation, my source of income, and my financial stability. Losing it has put me in the worst financial situation of my life. More

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Jack Grimes & Davis Acura are the absolute best in the business! I purchased a certified use Acura from this dealership. I never had any mechanical issues or problems with the car. Jack was very attentive business! I purchased a certified use Acura from this dealership. I never had any mechanical issues or problems with the car. Jack was very attentive to me when I purchased the car and steered me in the right direction to get a vehicle that would best suit my needs. No pressure or over selling at all. Maintenance department was incredible for preventative work like oil changes, etc. I was least felt like a valued customer whenever I had my car serviced. Davis gets the job done—in the right way! More

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Jack Grimes was a pleasure to deal with Jack made our car shopping experience so easy I will definitely be recommending him and Davis Acura to friends and family shopping experience so easy I will definitely be recommending him and Davis Acura to friends and family More

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Jack G is the best! Very helpful, just purchased a vehicle for my son - go see Jack! Very helpful, just purchased a vehicle for my son - go see Jack! More

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Still waiting on feed back about my light head light when I bought it the light was all scraced up light when I bought it the light was all scraced up More

by K.BROW6174 Verified Customer Verified Customer

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dealer was good front left light needs to b replaced the right one was new other then that it was food replaced the right one was new other then that it was food More

by K.BROW6174 Verified Customer Verified Customer

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Jack Grimes was amazing from greeting us and making the process easy, he explained everything in detail and was with us every step of the way, I will definitely use them again in the near future, Purchased process easy, he explained everything in detail and was with us every step of the way, I will definitely use them again in the near future, Purchased a 2015 Rav4. Price was right, mileage also great. More

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Mr G was very attentive and took care of me from beginning to end. He took time to show me how to navigate the car because leaving. beginning to end. He took time to show me how to navigate the car because leaving. More

by yadira.rdgz88 Verified Customer Verified Customer

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I had a great experience with my salesman Jack Grimes. I called jack at 9am in the morning and we picked up our new wrangler later that afternoon. I called jack at 9am in the morning and we picked up our new wrangler later that afternoon. More

by SUNOUTTINTING Verified Customer Verified Customer

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Great friendly staff Jack sale representative was great knowledgeable Dealership was clean Between test drive and approval and walked out driving my new truck. It all was in less than 1:30 minut great knowledgeable Dealership was clean Between test drive and approval and walked out driving my new truck. It all was in less than 1:30 minutes Great dealership and great staff. More

by BSBILLEH Verified Customer Verified Customer

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