Mario Echevarria

★☆☆☆☆ | My Dream Car Became My Worst Financial Nightmare I never imagined I’d be writing a review like this, but I hope my experience helps someone else avoid making the same mistake I did. Nightmare I never imagined I’d be writing a review like this, but I hope my experience helps someone else avoid making the same mistake I did. When I first visited Davis Acura, I genuinely felt welcomed. The staff was friendly, and the buying experience felt personal. I had always dreamed of owning an Acura, so when I was presented with the opportunity, I was excited. I was also left with the impression that my financing options were limited and that this vehicle was essentially my best chance at getting approved. I trusted that buying an Acura from an Acura dealership meant I was purchasing a quality vehicle that would be dependable for years. I purchased the vehicle “as is” for nearly $30,000 with zero money down. Looking back, I understand what “as is” means, and I take responsibility for signing the contract. However, I never expected a vehicle at this price point to begin having serious problems almost immediately. Within three days of ownership, the vehicle developed electrical issues. I brought it back for repairs, and after multiple visits those issues were addressed. Shortly afterward, I noticed a bumping sensation while driving. I was told it was simply due to tire wear, so I trusted the dealership’s expertise. About a month and a half after purchasing the vehicle, I began hearing a ticking noise from the engine. I immediately brought it to the service department. A technician opened the hood, listened to the engine, and told me the sound was simply a characteristic of the high-pressure fuel pump. The vehicle was never test-driven or diagnosed while I was there. I specifically asked if I should be concerned or replace anything. I was told no—that this was normal. Trusting the professionals who service these vehicles every day, I accepted that answer. Approximately two weeks later, the ticking became dramatically louder. I immediately called the dealership, explained the situation, and scheduled another service appointment. Roughly 30 minutes later—before I even had the chance to bring it back—the engine failed. When I contacted the dealership again, I hoped my previous visits and documented concerns would matter. Instead, I was told that because my vehicle did not have powertrain warranty coverage, the repair was entirely my responsibility. The original repair estimate was approximately $16,000. It was later reduced to around $7,600, and while I appreciate the effort to lower the cost, that doesn’t change the reality that I had owned the vehicle for only about six weeks before suffering catastrophic engine failure. I asked if there was any way to put me into another vehicle. I asked them to exhaust every possible resource available to help me. I was told there were no other options. Throughout this process I was repeatedly sent back and forth between sales and service. Sales told me it was a service issue. Service said they would speak with sales. I spent countless hours making phone calls, searching for someone who could actually help. The one exception was Steve. He treated me with kindness, communicated professionally, and genuinely seemed to do everything he could within his authority. I sincerely appreciate his efforts. Today I’m still responsible for roughly a $900 monthly car payment on a vehicle I barely owned before its engine failed. That vehicle was my transportation, my source of income, and my financial stability. Losing it has put me in the worst financial situation of my life. More

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Angela Belmonte made buying my new MDX the eastiest process I have ever had. She was knowledgable and so easy to work with. I was in and out of the dealership so fast and left with the best price for process I have ever had. She was knowledgable and so easy to work with. I was in and out of the dealership so fast and left with the best price for my new car. More

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Davis had the used vehicle I was looking for. Tim Eberhardt made it easy and enjoyable. Next car will be from Davis Acura Tim Eberhardt made it easy and enjoyable. Next car will be from Davis Acura More

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Answered all my questions. Helped me work through what was important to me. Made the process move quickly. Helped me work through what was important to me. Made the process move quickly. More

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Tim Eberhardt was wonderful. I would recommend him and Davis Acura to anyone. The finance person was also easy to deal with. Thanks to all. I would recommend him and Davis Acura to anyone. The finance person was also easy to deal with. Thanks to all. More

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I had previously purchased a used vehicle from Davis Acura, and it was a pleasurable experience, so we returned. Our salesperson, Tim, was very professional and courteous and treated us with the utmost Acura, and it was a pleasurable experience, so we returned. Our salesperson, Tim, was very professional and courteous and treated us with the utmost respect. We purchased another vehicle, and the experience was once again pleasurable. There were no pressure tactics, and the paperwork was a smooth process. I would certainly buy from this dealership again and would recommend it highly to my friends and family. More

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Jonathan does a great job as my service provider. Evan is a very capable sales guy with excellent follow-up. I am very pleased with Davis and it’s support for both of our Acuras. Evan is a very capable sales guy with excellent follow-up. I am very pleased with Davis and it’s support for both of our Acuras. More

by jamescharlesalbert Verified Customer Verified Customer

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Still waiting on feed back about my light head light when I bought it the light was all scraced up light when I bought it the light was all scraced up More

by K.BROW6174 Verified Customer Verified Customer

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dealer was good front left light needs to b replaced the right one was new other then that it was food replaced the right one was new other then that it was food More

by K.BROW6174 Verified Customer Verified Customer

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I find the staff at Davis Acura (both sales and service) to be polite, professional, and helpful. My experiences there have been great. to be polite, professional, and helpful. My experiences there have been great. More

by thepalavignes Verified Customer Verified Customer

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